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CEL Solicitors Reviews 

11,571
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,476 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional, compassionate approach, making interactions pleasant and reassuring. Many highlight the exceptional customer service, noting personalized support and clear communication throughout their claims. The overall service is often described as efficient, leading to successful outcomes for many, particularly in handling claims. However, some customers also noted issues with communication, mentioning that case handlers were unresponsive to calls and emails. These reviewers occasionally experienced a lack of follow-up or had to resubmit evidence multiple times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, knowledge, and... See more

Customer communications

Reviewers mention positive feedback about contact, with many praising the initial interactions with staff... See more

Claim

Users describe positive interactions with the claim process, often highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted assistance on a matter, to be fair, the solicitors could really do much of practical help. But, they still provided great advice via email. Stephen Hampson was very helpful. This is a huge b... See more

Company replied

Rated 5 out of 5 stars

After contacting CEL in desperation as a Senior Citizen who had been swindled out of her life's savings I was assigned, as my case handler, a Mr CJ Sharkey, a paralegal. Mr Sharkey has very quickly b... See more

Company replied

Rated 5 out of 5 stars

Although I know nothing about the chance to recover my funds from those investing in Crypto.. 😳 I am hopeful with the excellent assistance from Hannah Lowe of CEL that at least my scammed funds coul... See more

Company replied

Rated 5 out of 5 stars

Beverly was extremely courteous and helpful during our conversation. She was most professional in the way she got me tell exactly what she needed. This was my first contact with CEL, if they are all a... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
Learn More

Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
Learn More

Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(11,571)

1,314 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience in your company had…

My experience in your company had brought me a chance to deal with my problem and your staff John O'Keefe is friendly and interesting in helping vulnerable people.

July 23, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate your kind words.

Rated 5 out of 5 stars

Recommending Paul Carson

I had an initial contact with Paul Carson who was professional and helpful. I am in the process of getting my evidence submitted and claim looked at so hoping for a successful claim. This review is based on initial contact with Paul Carson only.

July 23, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for feedback about Paul, he will appreciate the kind words you have shared.

Rated 5 out of 5 stars

Having engaged C.E L SOLITICERS

Having engaged C.E L SOLITICERS
Loved the customer service given by Beverley totaly proffesional and effiecient

July 23, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Beverly, we really appreciate it.

Rated 5 out of 5 stars

Paul Carson

Paul Carson was such a professional regarding my case extremely helpful gave a me a detailed insight on how these scammers operate and told me the steps moving forward regarding my case I would definitely recommend!

July 22, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Paul, we really appreciate it.

Rated 2 out of 5 stars

They only get your money bk if its been…

They only get your money bk if its been taken out of you bank they don't get any crypto bk if its come out of your crypto exchange wallet. So don't bother if unless it's out of your bank.

July 22, 2026
Unprompted review
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Reply from CEL Solicitors

Hi, we've requested some additional information so we can review your enquiry. Once you've provided it, we'll look into the matter and get back to you. Thank you!

Rated 5 out of 5 stars

Beverly

Beverly from CEL Solicitors dealt with my enquiry in a very professional manner. She processed the info I conveyed to her by a telephone conversation very efficiently.
It was pleasure talking to Beverly, her honest, friendly and patient bearing made explaining my issues easy.

July 22, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Beverly, we really appreciate it.

Rated 5 out of 5 stars

Spoke with Paul

Spoke with Paul, who was very clear when speaking to me , prepared to listen , took time to let me explain, very professional showed empathy which is very nice

July 22, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback about Paul, we will be sure to share your kind words with him and the wider team.

Rated 5 out of 5 stars

Amazing

I had very nice explanation and help for you’re colleg Paul Carson.

July 22, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Although I know nothing about the chance to reclaim funds that I was scammed out of Hannah Lowe has hopefully help me recover lost savings

Although I know nothing about the chance to recover my funds from those investing in Crypto.. 😳 I am hopeful with the excellent assistance from Hannah Lowe of CEL that at least my scammed funds could be in part recovered.. I found all that Hannah asked for easy to address and fingers crossed something that has financially affected my life in a very negative way can be redressed.. Thankyou for helping me to lodge a legitimate claim because I wouldn’t have had a clue!!

July 21, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback about Hannah, we will do our upmost best to assist you. If you need anything at all, please don't hesitate to contact us as we would be happy to help.

Rated 5 out of 5 stars

Chaunteau was very helpful with my case…

Chaunteau was very helpful with my case she act really fast once she got all the documents and evidence and wrote a complaint letter to the bank on my behalf. A very good service i definitely recommend cel solicitors.

July 21, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with Chaunteau.

Rated 5 out of 5 stars

In one word.. Excellent

Because of the great levatiy of being totally scammed, I looked for solicitors who may help. These guys were phenomenal in their care and service, I cant recommend them highly enough. I would also like to take part in any further more detailed review of their excellent services

July 10, 2026
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we really appreciate it.

Rated 5 out of 5 stars

Thank you Beverly!

Beverly was very understanding of my situation and was very patient with me. I was very overwhelmed with the online form however doing it over the phone felt like a breeze.

July 17, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your brilliant feedback.

Rated 5 out of 5 stars

Victim of fraud

I am a victim of fraud and Wendy at CEL Solicitors has been so helpful, supportive and taking the required steps to work through this situation to resolve it.

July 20, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Desperate OAP

After contacting CEL in desperation as a Senior Citizen who had been swindled out of her life's savings I was assigned, as my case handler, a Mr CJ Sharkey, a paralegal. Mr Sharkey has very quickly brought about improvements in my financial situation, although it is early days yet. I hope to recover some of my savings. Mr Sharkey has a very pleasant attitude, and is very patient. I highly recommend him.

July 14, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it. We will share your kind words with CJ and the wider team.

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