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CEL Solicitors Reviews 

11,576
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,476 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional, compassionate approach, making interactions pleasant and reassuring. Many highlight the exceptional customer service, noting personalized support and clear communication throughout their claims. The overall service is often described as efficient, leading to successful outcomes for many, particularly in handling claims. However, some customers also noted issues with communication, mentioning that case handlers were unresponsive to calls and emails. These reviewers occasionally experienced a lack of follow-up or had to resubmit evidence multiple times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, knowledge, and... See more

Customer communications

Reviewers mention positive feedback about contact, with many praising the initial interactions with staff... See more

Claim

Users describe positive interactions with the claim process, often highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted assistance on a matter, to be fair, the solicitors could really do much of practical help. But, they still provided great advice via email. Stephen Hampson was very helpful. This is a huge b... See more

Company replied

Rated 5 out of 5 stars

After contacting CEL in desperation as a Senior Citizen who had been swindled out of her life's savings I was assigned, as my case handler, a Mr CJ Sharkey, a paralegal. Mr Sharkey has very quickly b... See more

Company replied

Rated 5 out of 5 stars

Although I know nothing about the chance to recover my funds from those investing in Crypto.. 😳 I am hopeful with the excellent assistance from Hannah Lowe of CEL that at least my scammed funds coul... See more

Company replied

Rated 5 out of 5 stars

Beverly was extremely courteous and helpful during our conversation. She was most professional in the way she got me tell exactly what she needed. This was my first contact with CEL, if they are all a... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(11,576)

1,322 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

John O'Keefe handled my case. He was very quick, very helpful and informative of the whole process and requirements from me.
Definitely recommended

July 20, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to pass your kind words to him.

Rated 5 out of 5 stars

Great communication

Great communication, very friendly and the process is easy to understand, Great customer service from Paul Carson

July 20, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your feedback about Paul, we really appreciate it.

Rated 5 out of 5 stars

I spoke with Beverly regarding my Scam case

I spoke with Beverly regarding my case, and she was very welcoming, understand and patient. I felt very reassured speaking with her as I am sure everything will be done to assist me in my case.

July 20, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Beverly.

Rated 5 out of 5 stars

My scam case handled by CJ Sharkey

My scam case is currently handled by CJ Sharkey, i am very satisfied with how my case is being handled and how quick my bank was contacted on receiving my document. The instruction i received to assist me put together and upload my document was easy to follow. I have confidence in CJ Sharky's ability to see my case through.

July 17, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about CJ, we will be sure to share your kind feedback with him.

Rated 5 out of 5 stars

Professional Service

Callum Williams dealt with my claims in a calm sympathetic way.Would thoroughly recommend their services.

July 17, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Callum.

Rated 5 out of 5 stars

Good first contact

Good first contact. I spoke to Mark Twist who ran through the full process and fees. He was completely transparent and made everything straightforward and easy to understand.

July 17, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback about Mark, we will be sure to share your kind feedback with him.

Rated 5 out of 5 stars

I was recently scammed and my bank said…

I was recently scammed and my bank said they couldn't help me get my money back. I then contacted CEL SOLICITORS. The person in charge of my case is Ciaran Sharkey.He is friendly, understanding and very professional

June 15, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about CJ, we will be sure to share your kind words with him.

Rated 5 out of 5 stars

I didn't know what to expect,

I didn't know what to expect,, but i was put at ease talking to Faye ,,who took all necessary details & explained everything. She even helped me fill & sign an email. Brilliant service.

July 16, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your brilliant feedback about Faye, we will be sure to share your kind words with her.

Rated 5 out of 5 stars

First contact

Initially I was really nervous to talk to someone but Matthew put me at ease and encouraged me to tell him exactly what happened to me. I felt like a huge weight had been lifted now that I’m getting help to try and recover my funds

July 16, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, made me feel welcome and at ease with the questions answered.

July 15, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

CJ Sharkey of CEL Solicitors very helpful and easy to talk to.…

I contacted CEL Solicitors because I needed their help in dealing with fraud/scam. They have been very helpful.
CJ Sharkey is the person I have been assigned to deal with my case and he has been very helpful and understanding in this immensely stressful experience

July 15, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback about CJ, we really appreciate it.

Rated 5 out of 5 stars

C J Sharkey has been my day to day…

C J Sharkey has been my day to day contact, very professional, courteous, explaining everything step by step in my Cryptofraud case. Would highly recommend him and his firm

July 14, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with CJ.

Rated 5 out of 5 stars

I contacted CEL solicitors in January…

I contacted CEL solicitors in January to help claim so money. I must say that I was allocated Thomas Mellish. He has been absolutely brilliant, I have been able to contact him whenever I've had to, he's been very sympathetic and very understanding.
Thank you for everything Thomas.

July 15, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Thomas, we will be sure to share your kind words with him and the wider team.

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