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CEL Solicitors Reviews 

11,585
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,476 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional, compassionate approach, making interactions pleasant and reassuring. Many highlight the exceptional customer service, noting personalized support and clear communication throughout their claims. The overall service is often described as efficient, leading to successful outcomes for many, particularly in handling claims. However, some customers also noted issues with communication, mentioning that case handlers were unresponsive to calls and emails. These reviewers occasionally experienced a lack of follow-up or had to resubmit evidence multiple times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, knowledge, and... See more

Customer communications

Reviewers mention positive feedback about contact, with many praising the initial interactions with staff... See more

Claim

Users describe positive interactions with the claim process, often highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted assistance on a matter, to be fair, the solicitors could really do much of practical help. But, they still provided great advice via email. Stephen Hampson was very helpful. This is a huge b... See more

Company replied

Rated 5 out of 5 stars

After contacting CEL in desperation as a Senior Citizen who had been swindled out of her life's savings I was assigned, as my case handler, a Mr CJ Sharkey, a paralegal. Mr Sharkey has very quickly b... See more

Company replied

Rated 5 out of 5 stars

Although I know nothing about the chance to recover my funds from those investing in Crypto.. 😳 I am hopeful with the excellent assistance from Hannah Lowe of CEL that at least my scammed funds coul... See more

Company replied

Rated 5 out of 5 stars

Beverly was extremely courteous and helpful during our conversation. She was most professional in the way she got me tell exactly what she needed. This was my first contact with CEL, if they are all a... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(11,585)

1,328 reviews in the last 12 months

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Rated 5 out of 5 stars

Accident at work …

I contacted CEL Solicitors today about an accident I had at work which wasn’t my fault. I spoke with Paul Carson. He took the time to listen to what happened to me and was very helpful.

June 18, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it.

Rated 5 out of 5 stars

Callul was very helpful and explained…

Callul was very helpful and explained everything clearly.

He reassured me.of the company's support and made me feel very comfortable.

He was kind and considerate and very caring.

June 18, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback, we really appreciate the kind words you have said about Callum.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Chaunteau Twort at CEL Solicitors. She was very professional, approachable and always willing to help with any questions or difficulties I had. Her support made a difficult situation much easier to deal with. I would highly recommend Chaunteau Twort and CEL Solicitors.

June 18, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your great feedback, we will be sure to share your kind words with Chaunteau and the wider team.

Rated 5 out of 5 stars

Callum Williams was fantastic on call…

Callum Williams was fantastic on call and very assuring that claims back due to scams was something the company was very successful in. Heard me out, took all the information in and infact also explained very clearly what they would do and timelines. Keep it up!

June 18, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your kind words, it is great to know that you were pleased with the service provided by Callum.

Rated 5 out of 5 stars

Matthew was extremely patient and very helpful

Matthew was extremely patient and very helpful with getting all the details recorded and then helping me to sign the agreement with CEL - I would recommend him very highly to work with people as he is non-judgmental too.

June 17, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your brilliant feedback about Matthew, we will be sure to share your kind feedback with him and the wider team.

Rated 5 out of 5 stars

The process of registering my claim was…

The process of registering my claim was straightforward and excellently managed by Mark Twist. He gave me lots of reassurance.

June 17, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your brilliant feedback about Mark, we will pass your kind words to him.

Rated 5 out of 5 stars

I had a phone call from Paul Carson

I had a phone call from Paul Carson, he took my details , was very friendly and told me somebody would be in touch in a few days, I must say he was very courteous and the speaker computer was excellent aswell, not the usual rubbish !

June 17, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback, we will pass your lovely words to Paul and the wider team.

Rated 5 out of 5 stars

Very understanding and considerate.

I made the decision to contact CEL Solicitors, It is not an easy thing to do however my contact was Paul Carson. Paul was very helpful , considerate, and understanding which made t easy to go through the process and answer questions and details.

June 16, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback about Paul, we really appreciate it. We will be sure to share your kind words with him and the wider team.

Rated 5 out of 5 stars

CEL Solicitors - Callum Wilson

I contacted First4Lawyers, regarding a claim, who transferred me to Callum Wilson of CEL Solicitors.
He explained proceedings perfectly and left me smiling

June 16, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback about Callum, we will be sure to share your kind words with him.

Rated 5 out of 5 stars

Callum Williams provided outstanding…

Callum Williams provided outstanding support during the call. He listened carefully, explained everything clearly, and demonstrated a high level of professionalism. Highly recommended.

June 15, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your great feedback about Callum, we will be sure to share your kind words with him and the wider team.

Rated 5 out of 5 stars

Spoke to bev

Spoke to bev, very helpful great service

June 15, 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we will pass your kind words to Beverly.

Rated 5 out of 5 stars

Paul Carson CEL Solicitors

Hi just spoke with Paul Carson a representative of CEL solicitors. I was feeling really apprehensive regarding this call but speaking with Paul put me at ease and I was able to give him the information he needed.

June 15, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Paul, it is great to know that he made you feel at ease when talking to us.

Rated 5 out of 5 stars

Cel solicitors top mark's

Paul Carson really made me feel at ease. Explain what was going to happen. A very nice guy. Thank you

June 15, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we really appreciate it.

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