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We ordered a part for 30 year old Bertolini walking tractor and were delighted to find the part still available. Helpful advice regarding delivery from Italy to France. Delivered on time. Excellent.
I RECEIVED THE GOODS TWO MONTHS FROM THE ORDER AFTER CONTINUOUS REMINDERS, ONCE I RECEIVED THE GOODS I HAD TO RETURN TWO ITEMS 20 DAYS HAVE PASSED I STILL DON'T KNOW IF I WILL BE REFUNDED OR IF THEY... See more
Company replied
Very good service ( product meet specification, delivery in time , competitive price and very easy web site to make orders)
Company details
- Landscaping Supply Store
- Electronic Spare Parts and Components Store
- Farm Equipment Supplier
- Lawn Mower Store
- Tractor Dealer
- Tractor Repair Shop
Written by the company
Ceruti Center è una delle maggiori aziende di ricambi e macchine da giardino in Italia. Forniamo ricambi e materiali di consumo all'industria del Giardinaggio e Agricoltura al pubblico in generale e alle imprese di qualunque tipo.
Il Centro del Giardinaggio e Agricoltura
Written by the company
- Vendita Ricambi Originali e after-market, Macchinari e Accessori per il Giardino, Bosco e Agricoltura delle migliori Marche.
- Ceruti Center è una delle maggiori aziende di ricambi e macchine da giardino in Italia. Forniamo ricambi e materiali di consumo all'industria del Giardinaggio e Agricoltura al pubblico in generale e alle imprese di qualunque tipo.
Contact info
Via Guglielmo Marconi 2, 20071, Vermezzo con Zelo, Italy
- www.ceruticenter.it
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Did not have a problem with the company…
Did not have a problem with the company it was just the delivery. The part took 2 weeks to arrive as there was some problem with the courier service.
March 19, 2026
user friendly simple accurate and…
user friendly simple accurate and quick
spare part/ product is high quality
transport fee could be cheaper
March 17, 2026
Reply from Ceruti Center Srl
Thank you very much, Zoran!
We’re glad you found our service simple, accurate, and quick, and that you’re satisfied with the quality of the spare part.
We also appreciate your feedback regarding the shipping costs and will definitely take it into consideration. Hope to serve you again soon!
I liked the fact each part of my…
I liked the fact each part of my vehicle is clearly marked in the pages, and I can find everything I want, from small parts to bigger ones. the delivery is fast and there is a human assistance (much better than AI or chatbot) which is really supportive and help out for enquiry or issues with the packages which anyway I have always received after 4-5 days in excellent conditions each time
March 20, 2026
Reply from Ceruti Center Srl
Thank you so much for your detailed feedback! We're really glad you find it easy to identify every part and get exactly what you need, whether small or large.
It’s also great to hear that our team’s support made a difference — we truly believe in keeping a human touch to help our customers when it matters most.
Thanks again for your trust, and we look forward to helping you again soon!
All ok, thanks
All ok, thanks. It was a pleasure to purchase from you. Recommended seller
March 18, 2026
Reply from Ceruti Center Srl
Thank you very much for your kind words! We're glad everything went smoothly and that you enjoyed your experience with us 😊
Really appreciate the recommendation — hope to see you again soon!
Reply from Ceruti Center Srl
Thank you for your feedback! We're glad you appreciated the communication and the fast shipping 🚀
Hope to see you again soon!
Reply from Ceruti Center Srl
Thank you for your kind words! We're really glad you appreciated both our communication and service 😊
Looking forward to assisting you again!
Great experience
March 18, 2026
Reply from Ceruti Center Srl
Thank you very much, Tomaz! 😊
We’re glad you had a great experience with us. Looking forward to serving you again! 👍
CORRECT AND SWIFT
March 18, 2026
Reply from Ceruti Center Srl
Thank you very much! 😊
We’re glad you appreciated our accuracy and speed. We hope to serve you again soon! 👍
Using wrong image for spare part numbers
Ordered spare parts but they use the complete wrong photo for the part. For these prices I simply could have bought another lawnmower.
Shipping this back will only make it cost more. Also no track and trace number
March 16, 2026
Difficult to communicate with
Difficult to communicate with. You don't get a track and trace number. You only know when it will be deliverd if you receave an email of the shipping company that they deliver today. Time between order and delivery was 6 working days.
March 11, 2026
Reply from Ceruti Center Srl
Hello,
we do not fully agree with this 3-star review. The order was delivered correctly and within **6 working days**, which is a reasonable delivery time for spare parts.
We understand your comment regarding communication and tracking information. However, tracking updates are often managed directly by the shipping company, and customers typically receive notification once the parcel is out for delivery.
We are pleased that the order was successfully delivered and that everything ultimately went well. 😊
Fast delivery and good product!
March 13, 2026
Reply from Ceruti Center Srl
Thank you very much! 😊
We’re glad you appreciated the fast delivery and the quality of the product. Hope to see you again soon! 👍
Reply from Ceruti Center Srl
Grazie per il suo commento, Giuseppe 😊
Cerchiamo sempre di rispondere nella lingua dei nostri clienti per offrire un servizio il più chiaro possibile a tutti 🌍
Restiamo comunque a disposizione! 👍
Good online presentation that helped to…
Good online presentation that helped to find the right parts, fast delivery, great communication
March 9, 2026
Reply from Ceruti Center Srl
Thank you very much, Rob! 😊
We’re glad our website helped you find the right parts and that you appreciated the fast delivery and communication.
Looking forward to serving you again! 👍
Worst experience
I placed an order 2026-02-22 for 600€ on an item that says ”2 pcs in stock” and ”shipped within 3 / 4 workdays”
After 5 days it only says ”CCC” on the order and i message to ask what this means then they reply:
”Good morning, please note that we have ordered the product from our supplier and expect it to arrive in stock within the next week, after which we will prepare and ship your order. Thank you, Ceruti Ltd.
Then i reply:
”In your site it says:
”Shipped within 3 / 4 workdays
2 pcs (In Stock)”
But that is not correct then?
I ordered from you because it says you have it in stock and it will be shipped quick because i need it.”
Then they reply:
”Good morning. I would like to inform you that there has been a delay on the part of the supplier in sending us the spare part you ordered. I can assure you that it will be sent to your address by the end of this week. Thank you. Ceruti Ltd.”
2026-03-02 there is an update that says ”N - ARCESE” wich i think mean my product is on the way
2026-03-06 i am asking for the tracking number. - no reply
2026-03-10 i am asking again for the tracking number both through my account and on message on WhatsApp- no reply
2026-03-11 i tried to call on WhatsApp and another listed phone number - no reply.
I wonder what is happening??
I will update here if there are any updates
2026-03-12 my item was delivered, but still no reply from Ceruti.
March 11, 2026
Unprompted review
I am trying to contact them for 5 days…
I am trying to contact them for 5 days .. on emails.. on whatsapp.. on website messages.. NOTHING. Payed hundred of Euros and they don't even bother to give you an simple answer with an estimative delivery period. I will change my review when you will assist your customers and not treating them like robots!
update: after a month still not a word from them. Order number: LDMPZWJRH
update 2: after more than 2 months .. still nothing. No answer ..no email, no whatsapp.. no products. NOTHING !!!
February 20, 2026
Unprompted review
Reply from Ceruti Center Srl
Hello,
we are sorry to read about your experience and we sincerely apologize for the lack of response you have encountered. This is not the level of service we aim to provide to our customers.
There may have been a delay in processing some requests, but we absolutely want to resolve your situation as soon as possible. Please send us your order number so we can check the status of your order and provide you with a clear update on the delivery time.
Thank you for your patience, and we will do our best to assist you quickly.
If you want to lose your money, buy here!
I ordered two mower belts online from this shop for 90 euros, it said four days for postage. Two months later I still don't have the parts or a refund, or indeed a response to my emails. I was given a tracking number which I think isn't real as it shows the parts still haven't left Italy (I'm in France). I would advise never to buy from this company as there's a good chance you will not get your parts, a response or a refund. Disgraceful!
December 4, 2024
Unprompted review
Reply from Ceruti Center Srl
Hello,
We are very sorry to read your review and understand your frustration. In your case, the delay was caused by the mower belts being unavailable from the manufacturer for several weeks, even though the estimated delivery time on the website showed 4 days. We should have updated you earlier, and we apologise for the lack of timely communication.
The tracking number you received is real, but the parcel was never dispatched because we were still waiting for the belts from the supplier. This is why the status appears unchanged.
Of course, you are fully entitled to receive either the parts or a refund. If you have not already received the refund, please contact us with your order number or PayPal transaction, and we will process it immediately.
We apologise again for the inconvenience — this situation does not reflect the level of service we aim to provide.
Kind regards,
Ceruti Center Customer Service
Bad shipping, bad service
I made an order for a small Husqvarna part and paid 25,5€ shipment to Spain.
The courier in Spain was not able to successfully contact me to make the delivery.
Then, Sonia from Ceruti reached out via email asking if I would like the product to be retuned, to which I answered that I would still like to receive the product in the address provided.
Two days later, they write me another email stating that the product has been returned and that I need to pay an extra 25€ to get it shipped back. Also I cannot get the full return for the product.
They returned the product against my indications and they ask the customer for extra payment to cover for their errors, and in very bad manners.
If you can avoid this shop if would save you from a headache, don’t buy here
July 9, 2024
Unprompted review
Reply from Ceruti Center Srl
Hello,
Thank you for your feedback, and we are truly sorry for the inconvenience you experienced. In this case, you are right: after you confirmed that you still wanted the delivery, we should have waited for further instructions from the courier instead of allowing the parcel to be returned. This created an unnecessary problem, and we sincerely apologize.
When a parcel is returned from abroad, unfortunately the courier charges us the full return cost, which is why we informed you of the additional fee. However, we understand that in this situation the return should not have happened, and we acknowledge our mistake in the communication process.
We are reviewing this case internally to ensure it does not happen again, and we are available to find the most fair solution for you regarding reshipment or refund.
Please contact us directly so we can resolve this properly.
Kind regards,
Ceruti Center Customer Service
I PAID FOR a BCS part - SLOW DELIVERY
*** Update: I just received the parts and they look ok - updating to 3 stars to reflect good price. Would have been higher, but it took almost 3 weeks to get here (not 2-4 days as advertised) after order, and might have been longer if I hadn't had to go to trustpilot.
***
I ordered a BCS part - and they took payment - 2 weeks ago and it is still 'being prepared'. The website says "Shipments are made, from Monday to Friday, throughout Italy, by GLS courier and with indicative delivery times from 2 to 4 working days following the shipping date." THIS IS NOT TRUE. I have now seen other reviews that they do not send parts - I wish I had checked this before ordering.
September 12, 2023
Unprompted review
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