I ordered knives on Nov.27 - at that time, the product was marked as available in stock. I then received an email on Dec.2 stating that the delivery was delayed due to "high-pressure in the warehous... See more
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Gjorde ett köp på sajten. Jag har väntat på beställningen i 2 veckor och det finns ingen detaljerad information var mitt paket är. Butikskontakt fungerar inte Update Yes, for some reason the connect... See more
Company replied
it arrived quickly at the store, I was well informed by message and email. The product is as I expected. I don't understand where I got the receipt.Friendly staff in the shop in the center of Gothenbu... See more
Good experience The order arrived on time, packed in a sturdy double walled box with extra padding on the inside. The gift wrap option is also high quality, I really recommend it if you plan on... See more
Company details
About Cervera
Written by the company
Välkommen till Sveriges ledande aktör inom kvalitetsprodukter till köket, hemmet och presentbordet!
Oavsett om det är vardag eller fest tror vi att måltiden, och umgänget i hemmet, är bland det viktigaste vi har. Här uppstår samtal som annars inte blir av, nya vänskaper och ibland till och med kärlek. För oss är detta de finaste stunderna i livet.
Välkommen till någon av våra 70-butiker runt om i landet eller till cervera.se där vi har över 25 000 kvalitetsprodukter från över 450 varumärken som exempelvis Skultuna, Aarke, Le Creuset, Ankarsrum, Rörstrand, Iittala, Global och Scanpan.
Vi tror på produkter som håller för ett långt och händelserikt liv, där vardagssaker blir till kära ägodelar genom livet. Vi tror inte på slit och släng och hoppas att du delar den tanken med oss.
Inspireras av vårt breda sortiment av kvalitetsprodukter, allt från tidlösa klassiker till trendiga nyheter. Vilken blir din nya favorit?
Oavsett om det är vardag eller fest tror vi att måltiden, och umgänget i hemmet, är bland det viktigaste vi har. Här uppstår samtal som annars inte blir av, nya vänskaper och ibland till och med kärlek. För oss är detta de finaste stunderna i livet.
Välkommen till någon av våra 70-butiker runt om i landet eller till cervera.se där vi har över 25 000 kvalitetsprodukter från över 450 varumärken som exempelvis Skultuna, Aarke, Le Creuset, Ankarsrum, Rörstrand, Iittala, Global och Scanpan.
Vi tror på produkter som håller för ett långt och händelserikt liv, där vardagssaker blir till kära ägodelar genom livet. Vi tror inte på slit och släng och hoppas att du delar den tanken med oss.
Inspireras av vårt breda sortiment av kvalitetsprodukter, allt från tidlösa klassiker till trendiga nyheter. Vilken blir din nya favorit?
Contact info
Banergatan 16, 115 22, Stockholm, Sweden
- kundservice@cervera.se
- www.cervera.se
4.1
Great
36K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Tack bra service
March 19, 2022
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I bought one pan
I bought one pan, it should be ready for pick up within one or two days. But I have waited for 4days and the pan is still in the warehouse waiting for packing. Fortunately, I called the service and they suggested I cancel the order, and I bought it from the shop. If I didn't make the call, god knows when would I get my pan.
March 9, 2022
Reply from Cervera
Hello Junjie,
Thank you for sharing your experience.
Kind Regards,
Ernest
Bra service 😀
March 1, 2022
I bought an ice cream machine that doesn't work
I bought an ice cream machine, and it doesn’t work, the ice cream get froze on the sides and the machine stops working.
February 20, 2022
Reply from Cervera
Hello Clara,
If you feel that the product you ordered does not live up to your expectations and wish to return it, you can see our return terms here: https://www.cervera.se/villkor/. If you have further thoughts, you are warmly welcome to contact our customer service at kundservice@cervera.se.
Kind Regards,
Ernest
No bra service
February 13, 2022
Reply from Cervera
Hej,
Tack för att du delar med dig av din upplevelse.
Jag hoppas att du ger oss en ny chans i framtiden och önskar dig en fin dag!
Med vänliga hälsningar,
Ernest
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Product listed as in stock was in fact not in stock
I ordered a fondue pot which was listed as “in stock” because I needed it rather quickly (it said 4-5 working days delivery). After 6 working days of not receiving the order I went to the tracking website and I found out that the fondue pot was lister as “out of sock” and that “customer service will contact me”. I neither received any information regarding the status changes nor was I contacted by customer service at any point. I was the one to call them, only to be told that “oh yeah sometimes the websites lists as “in stock” products that aren’t”. It’s now almost 3 weeks and still no fondue pot.
February 8, 2022
Reply from Cervera
Hi Elena,
Thank you for your feedback. It seems that there was a balance error on the product that allowed you to place an order even though they were out of stock. I see that you were in contact with our customer service regarding this and received further assistance. You are very welcome to come back if you have more questions or concerns and I wish you a continued nice day!
Best regards Penny at Cervera
No response for a Price match.
Tried to contact them via mail för a price match.
Never got a reply.
Bagaren och Kocken is a better option if your items available there.
February 7, 2022
Unprompted review
Reply from Cervera
Hi Ramanath,
Thank you for your review and feedback. I apologize that you had to wait for a response from us. Please email us at kundservice@cervera.se with all information and we will try to help you further in the best way.
Have a nice day wishes Penny at Cervera
Reply from Cervera
Hi Iris,
Thank you for your feedback and review. We appreciate it when you as a customer share your thoughts and experiences. We always want to develop our meeting with you as a customer.
Please contact kundservice@cervera.se and tell us more about your late delivery.
Have a nice day, kind regards Penny at Cervera
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Bra service.
January 29, 2022
Cervera online delivery and services are the worst
Cervera online service sucks. First of all when i received the order a few days late (no tracking, it just popped up) and one of the bowl was broken when I opened. I decided to return the whole order due to that and immediately reported the issue with the request to return. it's been more than 12 days since i reported the issue and still awaiting their response via email. phone is even worse, i don't have time to wait for hours in the queue for the problem they have caused. I will never ever buy online from Cervera. Period
January 16, 2022
Unprompted review
Reply from Cervera
Hi Niks,
Thank you for your important feedback, I am sorry that you received an item that arrived damaged, of course it must be well packed so the products are protected. I will pass this information on to the warehouse. Please contact kundservice@cervera.se and we will of course help you further.
Have a nice day wishes Penny at Cervera.
Poor after service
January 15, 2022
Reply from Cervera
Hi Wenning,
Thank you for taking the time to leave a review. I'm sorry you feel that way after visiting us. Please email us at kundservice@cervera.se so we can take it further. In this way, we get a chance to meet you as a customer even better on your next visit.
Have a nice day wishes Penny at Cervera.
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You are not replying to my support…
You are not replying to my support question about a damaged frying so you 1 star, if i could choose 0 you would get 0
January 14, 2022
Reply from Cervera
Hi John,
Thank you for your review and feedback. I apologize that you had to wait for a response from us. During this period we were under high pressure and it took longer than desired to respond. I can see that you have been in contact with customer service and received further assistance.
Have a nice day wishes Penny at Cervera
Not all measures shown online but good and quick service
Would have been great, if all measures of the product would have been shown online. But they were not, so I had to buy it, and return it as it did not fit.
But all transactions were quick and good!
January 12, 2022
Suppernöjd.
January 11, 2022
Just perfect and on time
January 6, 2022
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Good and sumple
January 4, 2022
A disaster
A disaster, got super late the delivery. Cervera gave the package way to late. Never again
December 29, 2021
Reply from Cervera
Hi,
Thank you for your review and important feedback. I apologize for the late response to your review. I am sorry that the delivery of your order took longer than expected. I see that you were in contact with our customer service and received further help with your matter. You are very welcome to come back if you have more questions or concerns and I wish you a continued nice day!
Best regards Penny at Cervera.
Did not receive all items, no answer from support
I didn’t get everything I ordered and support has not answered for almost two weeks
December 25, 2021
Reply from Cervera
Hello Sveinn,
Due to the high pressure on e-commerce, customer service currently has longer response times than usual. However, we take all emails in turn and I am sure that customer service will be able to help you track your package and find out why it takes so long as they arrive at your case. I understand that it is a small consolation for you, but I still want to tell you so that you understand that we are aware of the problem and take it seriously.
Hope you are satisfied with what you have ordered.
I wish you a continued good day!
Kind Regards,
Ernest
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