I ordered knives on Nov.27 - at that time, the product was marked as available in stock. I then received an email on Dec.2 stating that the delivery was delayed due to "high-pressure in the warehous... See more
Company replied
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Gjorde ett köp på sajten. Jag har väntat på beställningen i 2 veckor och det finns ingen detaljerad information var mitt paket är. Butikskontakt fungerar inte Update Yes, for some reason the connect... See more
Company replied
it arrived quickly at the store, I was well informed by message and email. The product is as I expected. I don't understand where I got the receipt.Friendly staff in the shop in the center of Gothenbu... See more
Good experience The order arrived on time, packed in a sturdy double walled box with extra padding on the inside. The gift wrap option is also high quality, I really recommend it if you plan on... See more
Company details
About Cervera
Written by the company
Välkommen till Sveriges ledande aktör inom kvalitetsprodukter till köket, hemmet och presentbordet!
Oavsett om det är vardag eller fest tror vi att måltiden, och umgänget i hemmet, är bland det viktigaste vi har. Här uppstår samtal som annars inte blir av, nya vänskaper och ibland till och med kärlek. För oss är detta de finaste stunderna i livet.
Välkommen till någon av våra 70-butiker runt om i landet eller till cervera.se där vi har över 25 000 kvalitetsprodukter från över 450 varumärken som exempelvis Skultuna, Aarke, Le Creuset, Ankarsrum, Rörstrand, Iittala, Global och Scanpan.
Vi tror på produkter som håller för ett långt och händelserikt liv, där vardagssaker blir till kära ägodelar genom livet. Vi tror inte på slit och släng och hoppas att du delar den tanken med oss.
Inspireras av vårt breda sortiment av kvalitetsprodukter, allt från tidlösa klassiker till trendiga nyheter. Vilken blir din nya favorit?
Oavsett om det är vardag eller fest tror vi att måltiden, och umgänget i hemmet, är bland det viktigaste vi har. Här uppstår samtal som annars inte blir av, nya vänskaper och ibland till och med kärlek. För oss är detta de finaste stunderna i livet.
Välkommen till någon av våra 70-butiker runt om i landet eller till cervera.se där vi har över 25 000 kvalitetsprodukter från över 450 varumärken som exempelvis Skultuna, Aarke, Le Creuset, Ankarsrum, Rörstrand, Iittala, Global och Scanpan.
Vi tror på produkter som håller för ett långt och händelserikt liv, där vardagssaker blir till kära ägodelar genom livet. Vi tror inte på slit och släng och hoppas att du delar den tanken med oss.
Inspireras av vårt breda sortiment av kvalitetsprodukter, allt från tidlösa klassiker till trendiga nyheter. Vilken blir din nya favorit?
Contact info
Banergatan 16, 115 22, Stockholm, Sweden
- kundservice@cervera.se
- www.cervera.se
4.1
Great
36K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am obsessed with my Kitchen Aid Light…
I am obsessed with my Kitchen Aid Light and Shadow mixer, it’s beautiful and works amazingly.
December 22, 2021
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Order was placed Dec 11 and it still…
Order was placed Dec 11 and it still hasn’t been shipped on Dec 22 - with no communication as to why. There go my Christmas presents…
December 22, 2021
Reply from Cervera
Hello Chris,
If you have not already done so, I recommend that you contact our customer service so they can help you with this. Thank you for taking the time to leave a review, we appreciate hearing from our customers. It is extra important when we have done something wrong so that we can try to put fix things to the best of our abilities.
Kind Regards,
Ernest
Unfortunately one of my products was…
Unfortunately one of my products was broken, so after reporting it with costumer service, they sent me a new one right away. Excellent service! Thanks!
December 21, 2021
Unprompted review
Ordered something that was showing in…
Ordered something that was showing in stock on the 13th, not until 20th to get a reply that the item is not in stock, what kind of incompetence is this ???? biggest mistake ever to order from them, should have just ordered from media market or elgiganten
December 20, 2021
Unprompted review
Reply from Cervera
Hello Poseidon,
We regret that our stock balance was incorrect and we understand that you're disappointed. We have no intention of concealing information and we really regret if you experienced it that way.
Thank you for taking the time to leave a review. We take your feedback into account in our work to improve our routines.
Hope we still get the chance to see you as a customer again so that we get the chance to give you a better shopping experience.
I wish you a good day!
Kind Regards,
Ernest
Superfin presentinslagning
Superfin presentinslagning! Jättenöjd med servicen.
December 20, 2021
Unprompted review
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Reply from Cervera
Hello,
In recent months, we have seen a sharp increase in pressure on e-commerce. Because of this, it can take a little longer than usual to get an answer from our customer service, but we handle all cases one at a time.
Thank you for taking the time to leave a review. We always appreciate hearing from our customers, but it is extra important that we do so when something like this happens so that we have a chance to try to prevent it from affecting you or someone else in the future.
Kind Regards,
Ernest
Very good and very professional service!
Bought a new pan from Cervera, everything went really well, from service to pick up point everything was well taken care of, cannot recommend them enough! Also really like how detailed the descriptions are from all the goods in the website, helped me a lot for making the best decision with my new pan.
December 17, 2021
Ordered weeks ago, no updates. Disappointing customer service.
This is the first order I've made with Cervera. The website claims that orders will be shipped within 2-3 days and that customer service responds within 2-4 days. This is obviously not the case before Christmas.
I ordered a Christmas gift for a family member in late November. It has been almost 3 weeks and I have only received an order confirmation. I've enquired twice in writing via their customer service portal and no response. I have also called several times and waited 20+ minutes without reaching anyone. In contrast RoyalDesign (where I usually order online) who will inform customers on their website of expected delayed shipping of specific items before ordering and send updates straight way when they experience unexpected delays, Cervera has not communicated at all about the order since I purchased and paid for the item.
Communicating with customers about the delays in shipping and communicating with realistic timeframes about how long customers should expect to wait to hear back via email and on the phone would make the customer's experience much more satisfactory.
December 16, 2021
Unprompted review
Reply from Cervera
Hi AJ,
Thank you for your feedback and review. I apologize for the late response to your review. We appreciate it when you as a customer share your thoughts and experiences. We always want to develop our meeting with you as a customer.
If this is still current please contact kundservice@cervera.se and tell us more about your late delivery.
Have a nice day, kind regards Penny at Cervera
Not shipping items
Ordered over three weeks ago, have not gotten notice of shipment. Phone is not answered, they hang up on their side. Email service is not answered. DO NOT SHOP HERE.
December 15, 2021
Unprompted review
Reply from Cervera
Hello Stine,
Due to the high pressure on e-commerce, customer service currently has longer response times than usual. However, we take all emails in turn and I am sure that customer service will be able to help you track your package and find out why it takes so long as they arrive at your case. I understand that it is a small consolation for you, but I still want to tell you so that you understand that we are aware of the problem and take it seriously. Thank you for taking the time to leave a review, it is thanks to customers that we can form an opinion about the scope of the problems and try to find solutions.
Kind Regards,
Ernest
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Ordered some knives for 2 weeks
Ordered some knives for 2 weeks. Cervera still not sending out them. Suppose to pack them into Christmas gift. Now have to spend more money to buy something else.
December 14, 2021
Reply from Cervera
Hello Zi,
Thank you for taking the time to leave your review and rating.
During the Christmas season, the amount of orders increases and we work hard to fulfill as many orders as quickly as possible. I understand that it is frustrating when the delivery is delayed and I can only apologize on behalf of Cervera. Hopefully your next experience with us will be more positive.
If you have not already done so, I recommend that you contact our customer service that can give you more information regarding your order.
I wish you a good day!
Kind Regards,
Ernest
Cooking pans
Both the pans I bought are of excellent quality & not too heavy. They heat up quickly on induction. One is steel & the other carbon steel which is better for health than non stick Teflon. I am happy with my purchase.
December 13, 2021
Not recomended at all bad service
December 12, 2021
Reply from Cervera
Hi Saleh,
Thank you for your review and important feedback. I apologize for the late response to your review.
I'm sorry that you feel that way after making a purchase at cervera.se. Please email us at kundservice@cervera.se with all the information so we can develop in the next customer meeting.
Have a nice day wishes Penny at Cervera
Bra sortiment och produkter men…
Bra sortiment och produkter men leveranstiden var under all kritik.
December 12, 2021
Reply from Cervera
Hej Peter,
Tack för ditt omdöme och din viktiga feedback. Jag ber om ursäkt för sent svar på din recension. Vad roligt att du är nöjd med din produkt men självklart beklagar jag att leveransen för din order tog längre tid än förväntat. Du är varmt välkommen att kontakta oss om du har fler frågor eller funderingar. Jag önskar dig en fortsatt fin dag!
Vänliga hälsningar Penny på Cervera.
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The slowest delivery I've never had
After 2 weeks I didn't still get anything and we both are in Göteborg
December 10, 2021
Reply from Cervera
Hi,
Thank you for your review and important feedback. I apologize for the late response to your review and that the delivery of your order took longer than expected. I will of course take your feedback on so we can develop until next time. You are very welcome to contact us if you have questions or concerns about your delivery. I wish you a continued nice day!
Best regards Penny at Cervera.
Very poor customer service
Very poor customer service.
A ~15-position order of goods of over 5000 SEK, all marked as ‘available’ and assumed for delivery in 2-4 days has not been delivered in 2 weeks to the exception of 4 positions that have been delivered in 13 days.
I have neither been contacted nor been able to contact customer service via telephone or email - phone calls end with hanging up on their side, e-mail is unanswered. Looks like a fraud rather than an online store.
December 10, 2021
Reply from Cervera
Hi Anton,
Thank you for your review and important feedback. I apologize for the late response to your review and that a product was out of stock, I will of course pass on your feedback.
I can see that you have been in contact with customer service and received further help with your case, you are welcome to get in touch if you have any further questions or concerns.
Have a nice day wishes Penny at Cervera.
It's been 2 weeks since the order was…
It's been 2 weeks since the order was placed. The order is still not sent. No reply from the customer's service about the issue for already 4 days.
December 9, 2021
Reply from Cervera
Hi Liudmila,
Thank you for your review and important feedback. I apologize for the late response to your review and that the delivery of your order took longer than expected. I will of course take your feedback on so we can develop until next time. You are very welcome to contact us if you have questions or concerns about your delivery. I wish you a continued nice day!
Best regards Penny at Cervera.
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Reply from Cervera
Hi Olivia,
Thank you for your feedback. I apologize for the late response to your review. It seems that there was a balance error on the product that allowed you to place an order even though they were out of stock. I see that you were in contact with our customer service regarding this and received further assistance. You are very welcome to come back if you have more questions or concerns and I wish you a continued nice day!
Best regards Penny at Cervera
Excellent Experience
Easy to order. Delivery was super quick and easy.
Product ordered was exactly as displayed on the website.
December 6, 2021
Cervera product with Le Creuset is…
Cervera product with Le Creuset is perfect combination. Everything is good
December 6, 2021
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