My tenant reported a leak on Friday at 16.15 and despite being open until 17.00 there was no answer and no response. I rang again on Monday morning and left a further 2 messages at 9.15am and 9.37am... See more
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See what reviewers are saying
We received first class service from start to finish from Quedgeley branch. All staff were consumate professionals and certainly made a very stressful process almost bearable. Special thanks goes to... See more
My first introduction to CGT was through Hannah Roberts as the agent. She was very capable and super helpful with helping us find the location and providing information above and beyond what most agen... See more
We've just let a property via the Tewkesbury branch and found Beckie and Becky a pleasure to deal with. Becky C in particular really helped me out with an issue that prevented me making a 150 mile... See more
Company details
Written by the company
Letting Agents covering Cheltenham, Stroud, Gloucester, Tewkesbury and Quedgeley/Kingsway.
Contact info
Promenade 119, GL50 1NW, Cheltenham, United Kingdom
- 01242253325
- lisa.kent@cgtlettings.com
- www.cgtlettings.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
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Had the pleasure of handing my large…
Had the pleasure of handing my large portfolio over to CGT after being messed around by other agents. Everything has been perfect from the start to finish, communication spot on, all the team very efficient and helpful, everything is done professionally and on time i cant praise them enough.
We will never go anywhere else now they have got a client for life.

Reply from CGT Lettings
Avoid these cowboys
Avoid at all costs. Very poor management and admin. Have had 2 bookings cancelled because of incompetence (or displayed incompetence in order to get more money). Directors and Managing Directors promise to respond and don't. Useless and money grabbing.
As a landlord aiming to find tenants…
As a landlord aiming to find the ideal tenants for our property, I have been 100% impressed by the communication and updates with ref to tenant viewings by the team at the Tewkesbury office. Worth every penny and a real pleasure to work with, Thank you

Reply from CGT Lettings
Really poor service
Really poor service
No phone call when told I would get one.
Maybe they where tired ,doing nothing
The review is as said , promised a call about selling a house ,but no call.
Actually going in the unit was embarrassing, nobody seemed interested.
Very pleased with the service and after…
Very pleased with the service and after care.
Very professional staff who answered all my queries and kept me updated throughout the process.
Highly recommend.
Very helpful, informative and welcoming
The girls there were all very helpful and understanding of my situation. Every time I called, there was always someone available on the phone to answer my questions or queries.
Very good team
Very good team
very helpful and efficient in arranging various certificate before letting Always available to answer any question about letting
Underwhelming
Not a scam, but not a delightful experience. No worse than most lettings agents I've dealt with, though.
I guess you could say that they can't be that bad, as I am still a client, now on my second tenant found by them.
first home
Would like to thank Bethan for helping with moving into my first home, she has made it feel a great experience and kept me informed throughout the process. Such a kind thoughtful woman. Very pleased with all her help and support.
Great customer service from Gabbi…
We have been dealing with Gabbi from the beginning. Gabbi is very professional, so kind and helpful. The whole experience with CGT Lettings has been made easy because of Gabbi’s help. Thank you so much.
Talia has been very efficient and has…
Talia has been very efficient and has kept me informed throughout the reletting of 20 Wharfedale Way. She has been a pleasure to deal with. Thank you. Clive Walker

Reply from CGT Lettings
Bethan was very helpful during the move…
Bethan was very helpful during the move in process and very knowledgeable about the property. During our viewing, she was very welcoming and had a great attitude, it made the whole experience very positive.
Great experience with CGT lettings
Would really recommend CGT and specifically Talia, who was super friendly and helpful throughout the whole rental process. This was my first rental and she took the time to go through everything in detail, answer all my questions, checked in and always kept me updated.
Very professional and supportive
Very professional and supportive . All questions answered . Very friendly and helpful . Made the whole experience extremely easy .
The girls at the quedgeley branch have…
The girls at the quedgeley branch have been the most helpful and accommodating.
They are so efficient at responding and helpful with any questions we had.
Talia and Beth were very helpful whilst…
Talia and Beth were very helpful whilst we were looking for properties. Lots of information and they were determined to find us a place
Supporting overseas landlords
As an overseas landlord it´s critical for me to have confidence in local property managers. This tends to based on individual performance rather than company. At CGT Lettings I was particularly impressed by Talia Kenney, who provided prompt and clear communication leading to us securing an excellent new tenant.
Effective communication
Effective communication. Talia and all the staff were really helpful and accommodating to my schedule changes. I can't recommend them enough
What was going to be a difficult time…
What was going to be a difficult time was made so much easier with all the help and support from Talia! Talia answered all my questions in no time at all knowing how anxious and upsetting the situation was, she was understanding and so helpful! Thank you so much Talia, you made a hard time so much easier!

Reply from CGT Lettings
Working in partnership with CGT…
Having worked in partnership with CGT for a number of years, CGT are always striving to make sure their supplier delivers quality.
Having conducted our recent review with Lisa and Nick it is great to understand how we can work together to enhance our services to staff and clients alike.

Reply from CGT Lettings
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