CGT Lettings Reviews 

164
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

My tenant reported a leak on Friday at 16.15 and despite being open until 17.00 there was no answer and no response. I rang again on Monday morning and left a further 2 messages at 9.15am and 9.37am... See more

Rated 5 out of 5 stars

We received first class service from start to finish from Quedgeley branch. All staff were consumate professionals and certainly made a very stressful process almost bearable. Special thanks goes to... See more

Rated 5 out of 5 stars

My first introduction to CGT was through Hannah Roberts as the agent. She was very capable and super helpful with helping us find the location and providing information above and beyond what most agen... See more

Rated 5 out of 5 stars

We've just let a property via the Tewkesbury branch and found Beckie and Becky a pleasure to deal with. Becky C in particular really helped me out with an issue that prevented me making a 150 mile... See more

Company details

  1. Property Management Company

Written by the company

Letting Agents covering Cheltenham, Stroud, Gloucester, Tewkesbury and Quedgeley/Kingsway.


Contact info

4.2

Great

TrustScore 4 out of 5

164 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(164)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Had the pleasure of handing my large…

Had the pleasure of handing my large portfolio over to CGT after being messed around by other agents. Everything has been perfect from the start to finish, communication spot on, all the team very efficient and helpful, everything is done professionally and on time i cant praise them enough.

We will never go anywhere else now they have got a client for life.

August 1, 2024
Unprompted review
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Reply from CGT Lettings

This is great to hear Matt, thank you for trusting CGT with your Portfolio, you are in safe hands. We look forward to our continued working relationship.

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Rated 1 out of 5 stars

Avoid these cowboys

Avoid at all costs. Very poor management and admin. Have had 2 bookings cancelled because of incompetence (or displayed incompetence in order to get more money). Directors and Managing Directors promise to respond and don't. Useless and money grabbing.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

As a landlord aiming to find tenants…

As a landlord aiming to find the ideal tenants for our property, I have been 100% impressed by the communication and updates with ref to tenant viewings by the team at the Tewkesbury office. Worth every penny and a real pleasure to work with, Thank you

October 17, 2024
Unprompted review
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Reply from CGT Lettings

Thank you so much for this feedback it is so good to hear that the teams hard work is appreciated and that everything went well.

Rated 1 out of 5 stars

Really poor service

Really poor service
No phone call when told I would get one.
Maybe they where tired ,doing nothing
The review is as said , promised a call about selling a house ,but no call.
Actually going in the unit was embarrassing, nobody seemed interested.

October 2, 2024
Unprompted review
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Rated 3 out of 5 stars

Underwhelming

Not a scam, but not a delightful experience. No worse than most lettings agents I've dealt with, though.

I guess you could say that they can't be that bad, as I am still a client, now on my second tenant found by them.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

first home

Would like to thank Bethan for helping with moving into my first home, she has made it feel a great experience and kept me informed throughout the process. Such a kind thoughtful woman. Very pleased with all her help and support.

June 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Great customer service from Gabbi…

We have been dealing with Gabbi from the beginning. Gabbi is very professional, so kind and helpful. The whole experience with CGT Lettings has been made easy because of Gabbi’s help. Thank you so much.

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

Talia has been very efficient and has…

Talia has been very efficient and has kept me informed throughout the reletting of 20 Wharfedale Way. She has been a pleasure to deal with. Thank you. Clive Walker

May 28, 2024
Unprompted review
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Reply from CGT Lettings

Many thanks Clive, for your kind words, I am glad to hear that you have been happy with the service provided by Talia,

Rated 5 out of 5 stars

Great experience with CGT lettings

Would really recommend CGT and specifically Talia, who was super friendly and helpful throughout the whole rental process. This was my first rental and she took the time to go through everything in detail, answer all my questions, checked in and always kept me updated.

May 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Supporting overseas landlords

As an overseas landlord it´s critical for me to have confidence in local property managers. This tends to based on individual performance rather than company. At CGT Lettings I was particularly impressed by Talia Kenney, who provided prompt and clear communication leading to us securing an excellent new tenant.

May 14, 2024
Unprompted review
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Rated 5 out of 5 stars

What was going to be a difficult time…

What was going to be a difficult time was made so much easier with all the help and support from Talia! Talia answered all my questions in no time at all knowing how anxious and upsetting the situation was, she was understanding and so helpful! Thank you so much Talia, you made a hard time so much easier!

April 29, 2024
Unprompted review
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Reply from CGT Lettings

Thank you for your review, its great to hear that Talia made the process enjoyable for you. Enjoy your New Home :)

Rated 5 out of 5 stars

Working in partnership with CGT…

Having worked in partnership with CGT for a number of years, CGT are always striving to make sure their supplier delivers quality.

Having conducted our recent review with Lisa and Nick it is great to understand how we can work together to enhance our services to staff and clients alike.

April 16, 2024
Unprompted review
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Reply from CGT Lettings

Thank you Nigel

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