Excellent shopping experience. My new Confessions 2 Vinyl record just arrived intact... as if Madonna packed and posted the item herself...she is a perfectionist. Many thanks to Chalkys' Team. Keep do... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have bought from Chalkys many times as they have great prices, a vast catalogue of items and excellent service. Excellent communication and updates, fast shipping and well packaged items make them a g... See more
Company replied
Love that there's free delivery on all UK orders. Pre-order new releases and shipped to arrive on day of release (in this case, Madonna's Confessions II CD). Competitive prices too. Also love not havi... See more
Company replied
I've pre-ordered Blu rays before with Amazon and was made to wait after the release date before delivery, but Chalkys were brilliant. It was in my hands and in my player just prior to the release date... See more
Company replied
Company details
Written by the company
Founded in 1987, Chalkys.com has spent nearly four decades at the heart of British music and film retail. We're based in Banbury, Oxfordshire, where our team handles every order with the kind of care you won't find at the big automated warehouses. We sell vinyl records, CDs, DVDs and music merch online — a trusted, human alternative in a world of nameless giants. Chalkys.com blends modern efficiency with the personal touch of a local shop, giving you service you can actually talk to. This is our promise: the scale of a major retailer with the soul of an independent. Big enough to deliver, small enough to care. From the music that soundtracks your life to the films that bring the family together, every order is handled by a team that cares as much about your passions as you do. We offer free shipping across the UK, with competitive rates for orders further afield, so wherever you are, getting your next favourite record or film to your door is easy.
Contact info
United Kingdom
- help@chalkys.com
- www.chalkys.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Chalkys
Hi Esther,
Thank you for your positive feedback! We are glad everything went smoothly with your order.
Kind regards
Rachael
Assistant Customer Service Manager
Great vinyl at good prices
April 29, 2026
Reply from Chalkys
Hi Irene,
We are so happy to hear you are enjoying our vinyl and appreciate our prices! Thanks for taking the time to leave a review.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Sean,
Thank you so much for your positive feedback! We are pleased to hear you had an excellent experience.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Michael,
Thank you for your review! We are glad to hear that your purchase was fast, efficient, and exactly as described. We appreciate your business!
Kind regards
Rachael
Assistant Customer Service Manager
Efficient and professional
Efficient and professional. No hassles, great price. Perfect buying experience.
April 28, 2026
Reply from Chalkys
Hi Greg,
Thank you so much for your positive review! We are thrilled to hear that you had a perfect buying experience with us. We appreciate your feedback and hope to serve you again in the future!
Kind regards
Rachael
Assistant Customer Service Manager
Rare CD fair price
April 27, 2026
Reply from Chalkys
Hi Shaun,
We are pleased to hear that you discovered a rare CD at a great price! Thank you very much for your positive feedback; we appreciate your business.
Kind regards,
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hello,
Thank you for your kind words! We are so happy to hear that you found our team helpful and nice, and that you're satisfied with our prices. We really appreciate your support!
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Karl,
Thank you for your kind words! We are pleased to know you were happy with our prompt delivery, excellent packaging, and free delivery service. We appreciate your support!
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Barry,
We are so glad to hear that you had a smooth and affordable experience with us, and that your order arrived in great condition! Thank you for the positive feedback!
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Sharon,
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with our quick delivery. We really appreciate your support!
Kind regards
Rachael
Assistant Customer Service Manager
Great value
Great value! Only small gripe was that the CD case had a crack in (presumably damage sustained during delivery) but I’m not too fussed and it’s one of the best albums I’ve ever had the pleasure of owning (Raye, This Music May Contain Hope)
March 25, 2026
Reply from Chalkys
Hi Frankie,
Thank you for taking the time to leave a review of your recent purchase. We are thrilled to hear that you're enjoying the album "This Music May Contain Hope" by Raye!
We are sorry to hear about the cracked CD case and any damage sustained during delivery. We have reached out to you directly to address this issue and ensure your satisfaction.
Thank you again for your feedback, and we look forward to serving you in the future.
Kind regards
Rachael
Assistant Customer Service Manager
I’d never heard if this company before…
I’d never heard if this company before but I’m so happy I took a gamble and ordered my vinyl from them. The best price, free fast delivery. I was so impressed. Well packaged as well.
April 30, 2026
Reply from Chalkys
Hi Karen,
Thank you so much for taking a chance on us and for sharing your positive experience! We're thrilled to hear you were happy with the price, fast delivery, and packaging. We really appreciate your kind words!
Kind regards
Rachael
Assistant Customer Service Manager
Trusted Place for Vinyls
The best place I have found for vinyls even here in Australia! Best prices for vinyls and shipping, fast communication and delivered in the expected timeframe in great condition.
April 24, 2026
Reply from Chalkys
Hi Sam,
Thank you so much for your kind words! We are thrilled to hear that you are happy with our selection, prices, communication and shipping. We really appreciate you taking the time to leave a review.
Kind regards
Rachael
Assistant Customer Service Manager
good site with quick delivery
April 24, 2026
Reply from Chalkys
Hello,
We are so glad to hear you had a great experience with us! Thank you for the fantastic review.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hello,
Thank you so much for the awesome feedback! We are thrilled you were happy with our packing, service, and pricing!
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Chris,
Thank you for your fantastic review. We are glad everything went smoothly for you. Thank you for your business.
Kind regards
Rachael
Assistant Customer Service Manager
Damaged cd case.
Brand new cd arrived cracked for the second time. I sent an email raising the issue and was offered free postage to return it as well as 20% off my next purchase. Not happy with the damaged item but very happy with the customer service.
April 30, 2026
Reply from Chalkys
Hi Frank,
We sincerely apologise for the inconvenience caused by receiving a cracked CD case. Thank you for bringing this to our attention. We are glad to hear that our customer service team was able to offer a solution that met your satisfaction. We truly appreciate your patience and understanding!
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Slavi,
Thank you for your positive feedback. We really appreciate your support.
Best regards,
Rachael
Assistant Customer Service Manager
Great vinyl online shopping experience!
April 29, 2026
Reply from Chalkys
Hi Adam,
Thank you so much for your positive review! We are thrilled to hear you had a great experience shopping for vinyl with us. We really appreciate your support.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Dennis,
Thank you for your feedback! We are so glad to hear that you found our pricing competitive and our delivery fast and efficient. We appreciate your support!
Kind regards
Rachael
Assistant Customer Service Manager
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