Chalkys Reviews 

1,618
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 581 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, communication, and updates, often describing it as five-star. Many highlight the speedy delivery, with items frequently arriving on or even before the release date, well-packaged and in pristine condition. People frequently find prices to be competitive and offer great value, often being the best available. However, some customers also noted issues with packaging, leading to items arriving damaged or in battered condition. Others experienced significant delays in receiving orders, with some items not arriving as expected, or received incorrect products that did not function properly.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and prompt delivery... See more

Product

Consumers find product to be positive, often praising the wide variety of albums, CDs, and vinyls available,... See more

Price

Customers consistently express satisfaction with the pricing, often finding items at a lower cost compared to... See more

Service

Reviewers highlight positive aspects of service, consistently praising the overall excellent and efficient... See more

Order

Customers consistently note positive experiences with order, praising the easy online purchase process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent shopping experience. My new Confessions 2 Vinyl record just arrived intact... as if Madonna packed and posted the item herself...she is a perfectionist. Many thanks to Chalkys' Team. Keep do... See more

Company replied

Rated 5 out of 5 stars

Have bought from Chalkys many times as they have great prices, a vast catalogue of items and excellent service. Excellent communication and updates, fast shipping and well packaged items make them a g... See more

Company replied

Rated 5 out of 5 stars

Love that there's free delivery on all UK orders. Pre-order new releases and shipped to arrive on day of release (in this case, Madonna's Confessions II CD). Competitive prices too. Also love not havi... See more

Company replied

Rated 5 out of 5 stars

My Cd arrived on time and was really well packaged. I discovered Chalky's firstly through their ebay shop,but then found their website which I now use as well. Their website has a smart retro look and... See more

Company replied


Company details

  1. Music Store
  2. DVD Store
  3. Hobby Store
  4. Record Store

Written by the company

We sell a range of media products, from top albums through to new release movies and TV shows, all direct to your door at the best prices possible. We also have an extended back catalogue so check us out, we're bound to have what you're looking for!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,618)

629 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Madonna Confessions II Alternative Cover Pink Vinyl

Fast Delivery On My Pre-Order & Packaged Well. Highly Recommeded For Vinyls. :-) Thank you

July 1, 2026
Chalkys logo

Reply from Chalkys

Hi Lisa,
Thank you for your review! We are so glad your pre-order arrived quickly and was well packaged. We appreciate your recommendation for vinyl's!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great album bought from Chalkys

Great album bought from Chalkys, fast service and delivery excellent 👌

July 1, 2026
Chalkys logo

Reply from Chalkys

Hi David,
Thank you for your review! We are pleased you enjoyed the album and our fast service and delivery. We appreciate your excellent feedback!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Had 3 cds off you and been brilliant …

Had 3 cds off you and been brilliant so always looking for new cds which are new releases very happy with your service . It great service thank you

June 24, 2026
Chalkys logo

Reply from Chalkys

Hi David,
Thank you for your fantastic review! We are delighted to hear you are happy with your CDs and our service, and that you are enjoying our new releases. We appreciate your kind words.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Chalkys is a great company

Chalkys is a great company. I’ve been buying off them for years and always had a great service. Never once had a problem. Item always arrives on the day of release or even a day early sometimes which is great so please keep up the fantastic work!!! 5*****

July 1, 2026
Chalkys logo

Reply from Chalkys

Hi Karl,
Thank you so much for your incredibly kind words and loyalty over the years! We are absolutely thrilled to hear you have consistently received great service and that items often arrive on or before release day. We truly appreciate your 5-star review.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Chalkys is good

Chalkys is good, my choice is eclectic as before, the Hania Rani is stunning, thanks to radio 3 programs Night tracks and Late junction. The less said about the postal service the better.

July 1, 2026
Chalkys logo

Reply from Chalkys

Hi Philip,
Thank you for your review! We are glad you experienced fast delivery and a smooth ordering process.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Fast delivery and smooth ordering…

Fast delivery and smooth ordering process.

July 1, 2026
Chalkys logo

Reply from Chalkys

Hi Daron,
Thank you for the great feedback! We are happy to hear you had a fast delivery and a smooth ordering process.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Shipment perfect

Shipment perfect. Fast delivery.

June 24, 2026
Chalkys logo

Reply from Chalkys

Hello,
Thank you for your review! We are glad to hear your shipment was perfect and delivery was fast. Thank you for your business.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Good company to deal with

Easy transaction , the best price for the product , delivered in good time .
I’ve bought from Chalkys over on eBay before , always reliable 👍🏼

July 1, 2026
Chalkys logo

Reply from Chalkys

Hi Mike,
Thank you for your fantastic review! We are thrilled to hear that you found the transaction easy, the price excellent, and the delivery prompt. We appreciate your business.
Kind regards,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great product

Great product. Fantastic communication. Very happy.

June 29, 2026
Chalkys logo

Reply from Chalkys

Hi Vaughan,
Thank you for your fantastic review! We are so glad you love the product and appreciated our communication.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Item arrived well packaged and on time

Item arrived well packaged and on time, price was cheapest I could find at the time.

July 1, 2026
Chalkys logo

Reply from Chalkys

Hi Tim,
Thank you for your review! We are so pleased to hear your item arrived well packaged and on time, and that you found our pricing competitive.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great seller

Great seller, quick delivery, well packaged and great comms

June 30, 2026
Chalkys logo

Reply from Chalkys

Hi Simon,
Thank you so much for your kind words! We are thrilled to hear you had such a positive experience with our service.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great service

June 30, 2026
Chalkys logo

Reply from Chalkys

Hi Lee,
Thank you so much for your fantastic review! We really appreciate you taking the time to share your positive experience.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Easy on line purchase and free postage…

Easy on line purchase and free postage in the UK

June 30, 2026
Chalkys logo

Reply from Chalkys

Hi Michael,
Thank you for your fantastic review! We are so glad you found our online purchase process easy and appreciated the free UK postage.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great service and the cheapest prices…

Great service and the cheapest prices out there.

June 29, 2026
Chalkys logo

Reply from Chalkys

Hi Martin,
We are so pleased to hear you had a great experience and found our prices to be the cheapest! Thank you for taking the time to leave such a positive review.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 1 out of 5 stars

Thieves!

Thieves. I ordered a CD and a vinyl album through Amazon. Only one tracking number provided. CD in a jiffy bag which couldn’t possibly accommodate a vinyl album. Both items are showing as delivered. These theives have stolen my money and are not to be trusted. Avoid.

July 6, 2026
Unprompted review
Chalkys logo

Reply from Chalkys

Hi Paul,
We are very sorry to hear about the issue with your recent order. This certainly is not the experience we want our customers to have. Please contact us directly at help@chalkys.com with your order number so we can investigate this thoroughly and help resolve it for you.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great service

Ordered 4 separate CDs, all of which arrived promptly.
Having carried out a quick on-line search for each CD, you were the best priced each time.

June 29, 2026
Chalkys logo

Reply from Chalkys

Hi Mark,
Thank you so much for your fantastic review! We are thrilled to hear that your four CDs arrived promptly and that you found our prices to be the best after your online search. We really appreciate you taking the time to share your positive experience.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Quick and easy.

June 24, 2026
Chalkys logo

Reply from Chalkys

HI Nigel,
Thank you so much for your kind words! We are thrilled to hear you had a quick and easy experience with us. We appreciate your feedback!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Love Chalkys

Love that there's free delivery on all UK orders. Pre-order new releases and shipped to arrive on day of release (in this case, Madonna's Confessions II CD). Competitive prices too. Also love not having to buy from Amazon. Chalkys all the way for me!

July 3, 2026
Unprompted review
Chalkys logo

Reply from Chalkys

Hello,
Thank you for your wonderful review! We are thrilled to hear that you appreciate our free UK delivery, particularly for pre-orders that arrive on release day. It is fantastic to know that you find our prices competitive and that you choose Chalkys over other retailers. Your support means a lot to us!
Best regards,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

5 star service

Have bought from Chalkys many times as they have great prices, a vast catalogue of items and excellent service. Excellent communication and updates, fast shipping and well packaged items make them a great company to buy from. Highly recommend them for 5 star service.

June 26, 2026
Chalkys logo

Reply from Chalkys

Hi Julia,
Thank you for your fantastic review! We are thrilled to hear you have had such consistently positive experiences with Chalkys. We really appreciate your kind words. It means a lot to us that you would highly recommend us! We look forward to serving you again soon.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 4 out of 5 stars

Good pricequick delivery but poor…

Good price quick delivery but poor packaging

June 24, 2026
Chalkys logo

Reply from Chalkys

Hello,
Thank you for your feedback. We are glad you liked our pricing and fast delivery. We are sorry that the packaging didn't meet your expectations. Please know that we take your comments seriously and are always looking to improve our packaging. We hope to serve you again soon.
Best regards,
Rachael
Assistant Customer Service Manager

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