The Chandelier & Mirror Company Ltd Reviews 

261
•
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Colour was not as expected. Much duller than appeared in the photograph on line. Item was well wrapped and arrived safely and in good time.

Rated 4 out of 5 stars

I placed an order online, only to get an email the next day saying the item shouldn't have been showing as in stock as it wasn't and wouldn't be for about 5 months!! I was offered a discount if I want... See more

Rated 5 out of 5 stars

As a fellow retailer I appreciate companies that do exactly as they say they would. I spoke to them on Saturday and they said they would call first thing Monday as i needed the product delivered... See more

Company replied

Rated 5 out of 5 stars

from the initial enquiry by phone, i got the answers to my questions which gave me confidence in the company. i placed an order, given a delivery date and kept informed of the delivery progress. deli... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

If you're looking for the most exquisite range of accessories for your home, welcome to Chandeliers and Mirrors. We offer the most delectable range of light fittings, Chandeliers, Mirrors, Lamps, Clocks and other furnishings, to create that stunning French Palace, or quaint Country Cottage. Our online store and products are regularly featured in the industries leading press, such as Homes and Antiques, Period Living, Ideal Home Magazine, The Lady and other publications.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

261 reviews

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4.4

All reviews

(261)

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Rated 4 out of 5 stars

Lovely mirror

No problem with purchase and very happy with the product but delivery company are atrocious. They are harming your brand so ditch them and bring in someone who understands customer service. They only responded when I contacted the chandelier company who spoke to them on my behalf then got delivery the following day. Otherwise all good

December 9, 2015
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello Peter. Thank You for your kind comments about our products and please be assured we will be speaking to our courier company about this.

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Rated 5 out of 5 stars

excellent

excellent in every respect and very helpful over the phone,the mirror looks wonderful,thanks J Reynolds.

December 9, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hi John. Thank you for your lovely comments on our service, we hope you continue to enjoy your mirror.

Rated 3 out of 5 stars

Good quality products; poor choice of courier

I love the mirrors I have bought from this company. I ordered my first earlier in the year and was very pleased, so when I needed two more, I used this company again. The website, purchasing and delivery confirmation experiences were all great. The issue came down to the choice of courier, which is when my experience went downwards. After only one part of a two-part consignment being delivered on the agreed day, I arranged with the phone operator a second delivery date a few days later, when I could be available (as I work Monday to Friday I cannot easily find time to be at home during the working day). I came home the next day to find my missing mirror had been left with a neighbour, though I had expressly asked this not to happen. I have no control over how the neighbour handled the mirror so was relieved to find it wasn't broken.

December 9, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hello Elizabeth. Thank You for your kind words about our service levels and products. I am sorry that you had so much trouble with our couriers, we don't usually have any issues with them so thank you for bringing this to our attention.

Rated 5 out of 5 stars

Delighted Customer

Totally delighted with my mirror total class.

December 9, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hello. Thank You for your kind words, we hope you continue to enjoy your purchase.

Rated 5 out of 5 stars

Mirror

Very satisfied with the products and service.

December 9, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hello. Thank You for your kind words, we hope you continue to enjoy your product.

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Rated 5 out of 5 stars

Great customer service

When my lamp arrived it had a slight imperfection. I contacted the company who promptly arranged for it to be returned and deliver a new one. This was all completed within a week.
Very happy with the service. Would use the company again.

November 25, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hello Denise. Thank you for your kind comments, we were glad we could help you with your lamp and hope you continue to enjoy your purchase.

Rated 5 out of 5 stars

Heart shaped mirror.

Excellent service. Mirror was great quality and best price seen. Would definately use this company again !

November 21, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hi Maggi. Thank You for your kind comments, we are so pleased you are happy with your mirror and look forward to working with you again soon.

Rated 4 out of 5 stars

Great experience

thank you - the packaging was great. the missing items were posted on without any problem and arrived a few days later. Excellent after sales service

November 20, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hello Catherine. Thank You for your lovely comments and we were glad to be able to help with the missing items. We hope you enjoy your purchase.

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Rated 5 out of 5 stars

Excellent product

Wow what a lovely mirror, was blown away when it came it looks better than on the website. It was packaged well and I would definitely recommend this mirror if you like a little bit of bling in your life.

November 20, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hi Valerie. Thank You for your kind comments, we are thrilled that you are so happy with your mirror.

Rated 5 out of 5 stars

Mirror purchase online

Exceedingly quick personal response, I was wait for a standard email with delivery details but got a young lady on the phone asking best time for delivery. Excellent service and the mirror's not bad neither.

November 17, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hello Barry. Thank You for your lovely comments and we are so pleased you are happy with your mirror. We hope you continue to enjoy it.

Rated 5 out of 5 stars

Faultless service. Lovely mirror.

Looked everywhere for the right mirror. Ordered the best one I'd seen. It was a reasonable price, it came when I was told it would, and was exactly what I wanted. The description, picture, measurements, weight, were spot-on.

November 11, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hello Joy. Thank You so much for your lovely comments, we really appreciate them and hope you continue to enjoy your purchase.

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Rated 5 out of 5 stars

Alassio Mirror

A lovely mirror and at a reasonable price in the sale. The service was very quick and the mirror was extremely well packaged.
Would definitely use this company again.

November 9, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hello Catherine. We are so happy to hear you are pleased with our service and products, thank you so much for your kind comments and we look forward to working with you again soon.

Rated 5 out of 5 stars

Excellent!

Great website, easy ordering, very quick delivery confirmed by phone, beautiful mirror! Could not be better.

November 7, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hi Liz. Thank You for your kind comments, we are so happy you are pleased with your purchase and hope you continue to enjoy it.

Rated 5 out of 5 stars

Excellent Service

As a fellow retailer I appreciate companies that do exactly as they say they would. I spoke to them on Saturday and they said they would call first thing Monday as i needed the product delivered by a certain date. They did exactly that and took my order over the telephone and the chandeliers arrived when expected.

Perfect service with no complications.

Alison Buckley
Violet Hill Limited

November 6, 2015
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello Alison. Thank You so much for your lovely comments, we pride ourselves on our customer service, so your comments are appreciated. We look forward to working with you again soon.

Rated 5 out of 5 stars

Excellent

Seamless transaction and they delivered when it suited my no them thank you!

November 6, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hi Amanda. Thank You for your lovely comments, they are much appreciated.

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Rated 5 out of 5 stars

Great products & great service.

This is my second purchase, great service & great products, I will definitely be buying from you again.
Many Thanks for your assistance.

Glen Steer

November 5, 2015
Unprompted review
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Reply from The Chandelier & Mirror Company Ltd

Hi Glen. We are thrilled to hear you are so pleased with your second purchase, we really appreciate your kind comments and look forward to working with you again soon.

Rated 5 out of 5 stars

great service great products

1stclass service good web site easy to use even for an old person

November 5, 2015
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hi David. Thank You so much for your lovely comments, we are thrilled you found our website easy to use.

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