The Chandelier & Mirror Company Ltd Reviews 

261
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Colour was not as expected. Much duller than appeared in the photograph on line. Item was well wrapped and arrived safely and in good time.

Rated 4 out of 5 stars

I placed an order online, only to get an email the next day saying the item shouldn't have been showing as in stock as it wasn't and wouldn't be for about 5 months!! I was offered a discount if I want... See more

Rated 5 out of 5 stars

As a fellow retailer I appreciate companies that do exactly as they say they would. I spoke to them on Saturday and they said they would call first thing Monday as i needed the product delivered... See more

Company replied

Rated 5 out of 5 stars

from the initial enquiry by phone, i got the answers to my questions which gave me confidence in the company. i placed an order, given a delivery date and kept informed of the delivery progress. deli... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

If you're looking for the most exquisite range of accessories for your home, welcome to Chandeliers and Mirrors. We offer the most delectable range of light fittings, Chandeliers, Mirrors, Lamps, Clocks and other furnishings, to create that stunning French Palace, or quaint Country Cottage. Our online store and products are regularly featured in the industries leading press, such as Homes and Antiques, Period Living, Ideal Home Magazine, The Lady and other publications.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(261)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service

Service was good with timely delivery. The only reservation I had was the shade of gold paint used for the frame of the mirror. It was a reddish/orange and would have looked a great deal nicer had it been a paler shade of gold.

February 10, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello Pamela. Thank you for your review.

Advertisement
Rated 5 out of 5 stars

Excellent & Efficient

I have already recommended this company to a friend. The website was easy to use, full details of products given. My mirror arrived well protected and on the specified date, which the company sales person confirmed with a phone call. I was very impressed with the service.

February 7, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello. Just wanted to say thank you for your lovely comments, we hope you continue to enjoy your mirror and look forward to working with you again soon.

Rated 5 out of 5 stars

Great

Great customer service and quick delivery and a beautiful mirror.

February 6, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello Harriet. Thank You for your kind words about our service levels. We hope you continue to enjoy your purchase.

Rated 5 out of 5 stars

Excellent

Absolute perfection in service & product! This was my fourth purchase & I couldn't be happier...great team & I love my mirrors & chandelier!

February 5, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hi Farkhanda. Thank You so much for your lovely words, we love hearing from customers who come back to us again and again and we are so pleased that you are happy with our products and service. We look forward to working with you again soon.

Rated 5 out of 5 stars

Lovely mirror and great service

Bought a mirror and it's lovely, solid and looks more expensive than it was. Good service - they called to tell us a delivery date. Although it arrived the day after that, it was ok as I'd asked to leave it somewhere safe.

February 5, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello Amanda. Thank You for your kind words, we are glad that you are happy with your purchase and hope you continue to enjoy it. We were sorry to hear that you had to wait for your delivery, but thank you for letting us know as this is something we can take up with the courier.

Advertisement
Rated 5 out of 5 stars

chandelier

good price and fast delivery

January 23, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hi Mark. Thank you for your kind review, we hope you continue to enjoy your product.

Rated 5 out of 5 stars

mirrors

Absolutely Brilliant, it was like Christmas couldn't wait to see them, they are both stunning and great value thank you !!!!!!

January 21, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello Alison.Thank you for your lovely words, we were thrilled to hear that your are enjoying both of your mirrors. We look forward to working with you again soon.

Rated 5 out of 5 stars

good company to deal with

sort pre purchase information which was checked before responding.
Quality of goods excellent.
Good service and delivery
Goods good value for money

January 21, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hi Angela. Thank You for your lovely comments about our products and service. We hope you continue to enjoy your purchase and look forward to working with you again.

Rated 3 out of 5 stars

poor communication regarding despatch an delivery

No email sent regarding despatch of item.
No contact from delivery company. ( I had to call them )

January 21, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello Michael. We are sorry that you didn't receive the email we sent you regarding delivery of your product, as we always do inform our customers of what service an item is being despatched on. Regarding our couriers, I can see on their tracking system that 3 automated emails were sent to you, however as you appear not to have received these we will be in contact with them. In the meantime, if you have any other queries please don't hesitate to call us on 01892 541355.

Advertisement
Rated 5 out of 5 stars

Mirror

Ordered a long mirror for the bedroom. Had a call next day to arrange delivery. Came promptly and didn't have to wait in for it.
Excellent service!

January 20, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello John. Thank You for your kind words, we hope you continue to enjoy your mirror.

Rated 5 out of 5 stars

Brilliant

Very impressed with the company, the customer service, the packaging, delivery and the products. Bought one mirror then returned to the site and bought a second. Wouldn't hesitate to recommend.

January 20, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hi Sue.Thank You for the lovely comments about our company, it's always nice to hear from a returning customer and we hope to work with you again soon.

Rated 4 out of 5 stars

Great, fast service

Excellent service. Delivery was swift and mirror is perfect.

January 20, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello Mrs Kavanagh. Thank you for your kind comments, we are happy to hear you are pleased with your mirror and hope you continue to enjoy it.

Rated 5 out of 5 stars

Super service

Easy web site with good selection of mirrors.Fast delivery and on the wall within 4 days!

January 20, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hi Jane. Thank you for your kind comments on our website and service - we hope you continue to enjoy your product.

Advertisement
Rated 5 out of 5 stars

Excellent

Communication excellent, delivery excellent, packaging superb. I will be recommending this company

January 20, 2016
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello Anne. Thank You for your lovely comments, we were thrilled to hear you were happy with our service levels.

Rated 3 out of 5 stars

Excellent product, poor delivery service

Very pleased with the mirror. The quality is excellent and it looks amazing. However, the delivery service leaves much to be desired. The company were unable to give us a delivery time slot, so my husband took a day off and waited in all day, but no delivery. When the re-arranged delivery finally happened, the driver did not give my husband enough time to get to the door as we live in a town house and he needed to come down 2 flights of stairs. Instead he took the mirror to a neighbour, despite being told NOT to, and on seeing my husband he indicated where he'd left it and told my husband to collect it himself.
However, despite the poor delivery experience, I would use the company again as everything else was perfect.

December 18, 2015
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello Monica. Thank You for your comments and we are pleased that you are happy with our product. We are sorry to hear that you have had trouble with that particular courier service employee and we will get in touch with your local depot regarding this.

Rated 5 out of 5 stars

service

excellent, prompt and everything happened what they said

December 10, 2015
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hi Susan, Thank You for your lovely comment on our service levels.

Rated 5 out of 5 stars

Mirror

Very good and timely service; and a great product!

December 10, 2015
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello Emma. Thank you for your kind comments, we hope you continue to enjoy your product.

Advertisement
Rated 5 out of 5 stars

overmantle mirror

helpful staff helped find the perfect mirror for the space - kept us informed re delivery date and time - good value for the money

December 9, 2015
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hi Mary. Thank You for your kind comments on our service, we hope you continue to enjoy your mirror.

Rated 5 out of 5 stars

Great service, Fantastic choice, Personal service

The company provided an extensive range of mirrors and I found just what I was looking for. I was contacted by the company to confirm delivery arrangements and the product arrived on time. The packaging was excellent and well thought out paying special attention to the padding to ensure no damage. I would recommend this company.

December 9, 2015
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hello Stephen. Thank You for your lovely comments, we are so happy that we were able to help you with your mirror and hope you continue to enjoy your purchase.

Rated 5 out of 5 stars

first class sevice

from the initial enquiry by phone, i got the answers to my questions which gave me confidence in the company. i placed an order, given a delivery date and kept informed of the delivery progress. delivered, well bubbled wrapped and protected. mirror arrived safe and sound.
first class service. thankyou. D.smith.

December 9, 2015
Unprompted review
The Chandelier & Mirror Company Ltd logo

Reply from The Chandelier & Mirror Company Ltd

Hi David. Thank You for your lovely comments about our customer service - we hope you enjoy your mirror and look forward to working with you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look