Bought via M&S website, 4 for £149. Nothing special about these shirts that are made in Vietnam. Plenty of spin about the company heritage, ignore it! Of the four purchased, one absolutely reeked of a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow what incredible service we received today from “Angelique” in the Cardiff store, St David’s Centre. She was exceptional and provided a superb service whilst we were choosing a suit, shirts, tie an... See more
Company replied
Absolutely brilliant shirts. I’ve bought several from Charles Tyrwhitt and have been really impressed with the quality, fit and overall finish. They look smart, feel comfortable and wash extremely... See more
Company replied
I have made several purchases recently. Including their Italian suit, which had to be returned due to me getting the sizes wrong. Very simple quick and easy process, returned on Monday, exchange reci... See more
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Answered by reviewers
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Company details
Written by the company
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
Contact info
United Kingdom
- www.charlestyrwhitt.com
4.0
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality and customer service are…
Quality and customer service are superior.
August 13, 2026
Unprompted review
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Excellent quality and price…
I ordered several long sleeved linen shirts for my husband from Charles Tyrwhitt and he loved the colours, quality and fit. I got him a lovely bright blue one, an airforce blue one and a lilac one - as well as several white ones. They came very quickly and were delivered very accurately - if only other companies were so good at delivering to our address! Several people asked him where he got them when he wore them on holiday.
August 13, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much for the lovely feedback Jane! We're thrilled that you have had such a great experience with us, and that both you and your husband love the linen shirts.
It's always a real joy to see such positive comments and we hope you'll remain with us as customers for many years to come.
Best wishes
Charles Tyrwhitt
Been buying shirts from charles…
Been buying shirts from charles tyrwhitt for years and they dont miss. Main reason I came to leave a review was the size fitting guide of all things. First time using it and the shirt feels like its tailored. Well done guys very impressed
August 13, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Christopher and thank you for the wondeful feedback! It's always lovely to hear from a longstanding, happy customer, and we really appreciate your continued loyalty and love for our products over the years.
Your comments mean a huge amount to us, and really inspire us to continue offering the very best for our customers.
Best wishes
Charles Tyrwhitt
Charles Tyrwhitt is a 100% blue chip…
Charles Tyrwhitt is a 100% blue chip Company with superb Customer Service , i would fully recommend them to anyone without reservation having been a customer for 28 years .
August 13, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much for taking the time to share such thoughtful feedback with us. We are absolutely delighted to hear that you have been so pleased with the level of customer service you have received.
Your kind words are greatly appreciated and mean a great deal to our team. Feedback such as yours is incredibly encouraging and inspires us to continue striving to deliver the very best experience, both through the quality of our products and the service we provide to our customers.
Thank you for choosing to shop with us and for your continued support over so many years. We truly value your custom and look forward to welcoming you back again soon.
Great customer service
Great customer service! Standing behind their product.
August 12, 2026
Unprompted review
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all good every time
all good every time, hope will keep up
was just reaching out for my returns.
August 12, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Vanina and thank you for your lovely feedback! We're really pleased to see that your experiences with us have always been positive, and we very much hope that will continue.
Rest assured, we're always here to offer our help and support with anything you need.
Best wishes
Charles Tyrwhitt
Issue resolved promptly with…
Issue resolved promptly with knowledgeable customer service advisor.
August 12, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Tracey and thank you so much for the lovely comments! We're so pleased that we were able to resolve this for you quickly and with your best interests at heart.
We're always looking to take care of our customers, and to ensure that you have the best possible experience with us.
We hope you'll consider us for future purchases in the future.
Best wishes
Charles Tyrwhitt
Item exactly as described great shirts…
Item exactly as described great shirts by a trusted brand.
July 31, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for your kind feedback. It’s wonderful to hear that your Charles Tyrwhitt shirts are exactly as expected and that you’re enjoying them.
We really appreciate your support and hope to have the pleasure of serving you again in the near future.
Reply from Charles Tyrwhitt
Hi Austin and thank you so much for the great comments! We couldn't be happier that you love our dress shirts and thank you for the very positive feedback overall.
It's great to know that our customers love shopping with us, and we hope to count you amongst them for a long time to come.
Best wishes
Charles Tyrwhitt
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Customer service.
Whenever I have dealt with CT, whoever the person has dealt with issues quickly, professionally and efficiently.
I have shopped with them for years and will continue. Have recommended to friends who now shopped with them too.
August 11, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much, Friend of Ted, for the fantastic and very kind feedback! We're so pleased that you have consistently received excellent service from us, and that we've resolved issues quickly, professionally and efficiently.
We work incredibly hard to provide our customers with a first-class experience from start to finish, whether that be online, in our stores or when speaking with us over the phone. You'll always find us ready and willing to help.
Thank you so much for the support and the recommendations to friends!
Best wishes
Charles Tyrwhitt
I spoke to real humans!
I spoke to real humans who politely and quickly resolved my issues, and gave me a great product!
Especially after having some recent poor experiences with other customer service, I wish I could give this even more stars.
July 17, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Alex and thank you for the kind words! We're thrilled that we were able to help resolve the issue with your order, and that you are so pleased with your new items.
Rest assured, we are always here to offer our full support and to provide first-class customer service to go alongside our top-quality products.
We hope you'll continue to enjoy shopping with us for a long time to come.
Best wishes
Charles Tyrwhitt
Representative went above and beyond to…
Representative went above and beyond to determine the source of a pricing error and was able to fix things right away!
August 10, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Chris and thanks so much for the feedback today! We're so pleased to see that our colleague went 'above and beyond' to help you with the pricing on your order, and put things right ASAP.
We're dedicated to offering first-class customer service here at Charles Tyrwhitt, and you'll always find us ready and willing to help.
Thank you for the kind words and the support!
Best wishes
Charles Tyrwhitt
I have been buying clothing from…
I have been buying clothing from Charles Tyrwhitt for several years. Their products are very well made. The style and fit are superb. Customer service is outstanding - polite, courteous and particularly accommodating.
August 8, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Paul. Wow! Thank you so much for your amazing feedback. We're blown away by your very kind and positive comments on both the quality of our products and the service we provide.
We couldn't be happier to see that you love shopping with us, and have found your home here at Charles Tyrwhitt when it comes to your business wear.
We look forward to you being with us for many years to come, and thank you for your incredible support over the time you have already spent with us.
Best wishes
Charles Tyrwhitt
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Great value and super customer service
Quality of the product and excellent customer service support - prompt and helpful. I have bought from CT for many years and have never been disappointed. They get quality and value just right.
August 10, 2026
Unprompted review
Reply from Charles Tyrwhitt
This is wonderful to read and we truly appreciate your taking the time to share this feedback. We are over the moon that you have never been disappointed in the quality of our products and service and aim to maintain this expectation for many more years to come!
We are fans!
The non-iron twill dress shirts are wonderful-great material and high quality. The customer service is also fast, responsive, and kind. We are fans!
August 10, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are delighted that you have enjoyed the high quality of our Non-Iron Twill shirts, it is particularly reassuring that you have found the material to be wonderful.
We also truly appreciate your lovely feedback about our customer service being fast, responsive and kind, this is precisely what we strive for and we aim to maintain these high standards of service for many seasons to come!
Excellent communication
August 10, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are pleased that you have found our communication to be excellent and hope you will enjoy the garments ordered for many seasons to come!
Agent was very helpful and guided my to…
Agent was very helpful and guided my to a sale which work great. She even helped with the shipping and was able to answer all my questions.
August 10, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Joseph and thank you so much for the great feedback! We're thrilled that our colleague was able to help you with your purchase, answering all your questions too. Our Customer Service Team are always here to support you, and will gladly help in any way that they can.
We hope you'll love your new pants once received and thank you for continuing to order with us.
Best wishes
Charles Tyrwhitt
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I purchased a new suit and a few coats…
I purchased a new suit and a few coats - very excited about them. CT website was easy and straightforward to use. When I checked out, I realized my 10% off wasn't included - so I reached out for help. CT was able to fix the issue no problem and keep the order on time. Much apprecaited!
August 9, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to share your feedback.
We're delighted to hear that you found our website easy and straightforward to use, and that you were excited about your new suit and coats.
We're also pleased that our team was able to quickly assist with applying your 10% discount and ensure your order remained on schedule. Providing a smooth and efficient service is always our goal, so it's wonderful to know we were able to resolve the issue to your satisfaction.
Thank you again for your kind comments. We hope you enjoy your new purchases, and we look forward to welcoming you back to Charles Tyrwhitt in the future.
The shirts themselves are great…
The shirts themselves are great quality, but unfortunately, I've had issues with both of my orders. On each occasion, half of the items sent were the wrong size and didn't match my purchase. While returns are free, it’s still a frustrating hassle. The company really needs to step up its quality control and packing checks to ensure customers actually receive what they ordered.
Out of the 4 slim fit medium shirts ordered, 1 was large, and one was extra slim fit.
Edit:
Thanks for getting back to me and clarifying the fourth shirt, I must have been misled by a stock email notification on that one saying my size was in stock when apparently it wasn't.
However, your response didn't address the issue regarding the initial packing mistake, where an entirely incorrect size (a large) was sent out instead of a medium. I don't appreciate you brushing this off as "didn't fit as expected" it was flat-out the wrong size sent by your team.
While I appreciate the free return process, I hope you can have a bit more care and accountability moving forward.
August 9, 2026
Unprompted review
Reply from Charles Tyrwhitt
Edit: Thank you for providing this feedback, although we are sorry that your complaint regarding the incorrectly sized shirt was not properly acknowledged or apologised for.
This should not have happened and we can see you have already exchanged the Black Linen shirt from your first order for the size Medium that should have been received originally.
With regards to your most recent order, two different fits were ordered, one Slim Fit and one Extra Slim Fit, as will be shown on your order confirmation.
Unfortunately, the Teal shirt has now sold out in Slim Fit Medium, so we are unable to offer this by way of exchange. You are welcome to choose a replacement from those available here: https://www.charlestyrwhitt.com/uk/mens-shirts/slim-fit/?prefn1=size&prefv1=M&tib=TIB-text-shirts-ss23&isFiltersHidden=false or we can arrange this being returned for a refund?
Once again, we apologise for the mistake with your original order and for the disappointment this has caused. We look forward to hearing how you would like us to proceed with the Extra Slim Fit shirt from your recent order.
_______________
Hi Kieran and thank you for taking the time to share your feedback with us today. We always appreciate hearing from our customers, even on the rare occasion when something doesn't quite go according to plan. We're sorry that you haven't had the ideal experience with us on this occasion, of course.
Checking your orders, four shirts were indeed purchased - although only three were in Slim Fit. The fourth (a Pale Teal Green) was actually ordered in Extra Slim Fit. So you did receive the correct item. Sadly, we don't have stock of that item in Slim Fit so can't offer an exchange, but we have waived the return fee if you wish to send it back for a refund instead.
While it's good to know that you appreciate the free exchanges we offer, we appreciate that any return can be a touch frustrating and are sorry that one of the shirts didn't fit as expected. We will be sure to pass that information through to our Products Team for further review.
If you need any help whatsoever, please know that our Customer Service Team are always here and ready to provide it. You can reach us through live chat, telephone or email between 0900 and midnight, every day.
Best wishes
Charles Tyrwhitt
Spoke to Faith and she was a wonderful…
Spoke to Faith and she was a wonderful agent who was extremely helpful and sorted my order promptly. Very friendly and easy to work with, highly reccomend
August 9, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Ethan and thank you for sharing this lovely feedback with us. It's a real joy to see one of our dedicated colleagues getting a special mention for the great work they do day in, day out to ensure our customers have such first-class experiences with us.
We'll be sure to pass on your kind words to Faith, and we hope that you'll enjoy shopping with us for many more years to come.
Best wishes
Charles Tyrwhitt
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