Bought via M&S website, 4 for £149. Nothing special about these shirts that are made in Vietnam. Plenty of spin about the company heritage, ignore it! Of the four purchased, one absolutely reeked of a... See more
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Wow what incredible service we received today from “Angelique” in the Cardiff store, St David’s Centre. She was exceptional and provided a superb service whilst we were choosing a suit, shirts, tie an... See more
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Absolutely brilliant shirts. I’ve bought several from Charles Tyrwhitt and have been really impressed with the quality, fit and overall finish. They look smart, feel comfortable and wash extremely... See more
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I have made several purchases recently. Including their Italian suit, which had to be returned due to me getting the sizes wrong. Very simple quick and easy process, returned on Monday, exchange reci... See more
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Company details
Written by the company
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
Contact info
United Kingdom
- www.charlestyrwhitt.com
4.0
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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I've never had to try so hard to give a…
I've never had to try so hard to give a company my money.
I placed an initial order with Charles Tyrwhitt when some items were on sale. I was informed the delivery was returned to them because I was not home to collect the parcel (because it was not delivered on the day they said it would be delivered on).
I received no further outreach from them to reschedule the delivery. Eventually, I opened up chat support and the representative was able to reschedule my delivery for a day I would be home to collect the parcel. The parcel did not arrive on that day. Again, I received no communication from them.
I called them two days later and they informed me they could not deliver the parcel because several of the items were no longer in stock. I told them to cancel the order and issue a refund.
I've never had issues with this company previously so figured it was a one-time thing. So, I placed another order for several items (shame on me).
I worked from home several days around the noted delivery date range. I subscribed for text message notifications. I got a notice that the parcel would be delivered today. I received no text notification.
The next email I received was that the parcel had been returned to the company. I called them and asked what my options were for receiving the items. They told me I could have them sent to a store for collection. I picked a store.
Then, they told me that several of the items I had purchased were no longer in stock. I said, "ship what you have to the store and issue a refund for the items you don't have".
Then, they told me they actually couldn't send it to that particular store for collection.
The process has been absolutely maddening.
There's also something about it that feels a bit shady. Twice now, I've placed orders for items, have been home awaiting delivery and never had the bell ring, a knock on the door, or a text message. But then I'm told it's returned to Charles Tyrwhitt, and later told those items aren't in stock. How can those items not be in stock if you notified me that you were shipping them to me? It feels like they're intentionally displaying items that are not in stock to effectively capture your money early and have you wait around until they are in stock again.
The lack of understanding and willingness to find a resolution, and shady nature of how things have played out has lost them a customer for good.
*Editing this review up to 3 stars from 1. I received a thoughtful email from Charles Tyrwhitt quite quickly after posting this review. While that doesn't change the issues I experienced, their attention to their customers and willingness to make wrongs right is evident.
August 4, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Michael and thank you for taking the time to share this experience with us today. Of course, we're truly sorry that you have run into some issues on this recent order, which is incredibly frustrating for all concerned. I quite understand the disappointment and concern that's been caused and again, we really regret that.
It's important to say that this is a very rare occurrence. We send thousands of orders out to customers each week, and the overwhelming majority arrive safe and sound with no issues whatsoever. Of course, no service is ever 100% reliable, so occasionally a delivery may fail or something goes awry. It's never ideal of course, but it does happen.
What's important - and what should happen - is that we are reacting in the best possible way to such issues and working with the customer to resolve them quickly and with the minimum of fuss or inconvenience. Clearly, that wasn't the case here and that's what hurts the most. We're sorry that we let you down.
A replacement order is currently in the works for four of the five items, which will be dispatched today and is expected to arrive tomorrow - Wednesday. Fingers crossed, as we are obviously in the hands of Amazon Shipping to ensure that happens.
We've refunded the delivery costs on your original order, and will be in touch to offer any further assistance you might need shortly.
Best wishes
Charles Tyrwhitt
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Exemplary Customer Service
I have had exemplary customer service from Dipresh recovering an initially disappointing experience. I tried on some trousers in London - seemed a good fit, but not available in my desired colour. On-line they were advertised at one price, but on order came up at another, ignoring an e mail code for an added 15% discount - not good. An initial call was not handled well and I concluded it by telling the handler that I would refer the issue to the Advertising Standards Authority. To my surprise Dipresh called the following morning and resolved the issue correcting the price and waiving the delivery charge. Unfortunately they were too tight in the leg (slim not regular) and had to go back. Regular was not available. I then called back and asked Dipresh to check store as opposed to warehouse stock - he found a pair of last season's stock, possibly a slightly different colour but lemon is lemon at the end of the day and I am hoping they will be OK - if not Dipresh assured me I could return them. CT's marketing and pricing seems all over the place so check carefully but if you call and get the right guy, then things can be resolved.
August 4, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Edward and thank you so much for taking the time to share your recent experience with us. It means a lot when our customers get in touch to share such a positive experience, and Dipesh will be thrilled to have been able to bring about a positive resolution for you.
We're dedicated to offering first-class customer service here at Charles Tyrwhitt, and to always do what's best - and right - for the customer. It's great to see that reflected in your feedback today.
We appreciate that sometimes, things may not go according to plan and it's important that we're acting in the best way possible to turn things around when needed. You'll always find us ready and willing to help.
Thank you again and best wishes
Charles Tyrwhitt
Massively off in sizes
Massively off in sizes compared to all other brands I have in wardrobe (Eton, Stenström, Barons, Kiton, etc.).
Only fitting normal sizes in collar, but rest from sleeve, waist, length, etc. are
Just spent 250£ in fitting with a tailor to get them somehow right and true to size.
Respond to answer:
I have similar shirts with the various fit compared to what I ordered at yours and it is still massively off compare to most other brands.
August 4, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Christian and thank you for sharing your feedback with us today. Of course, we're so sorry to hear that you had some trouble getting the perfect size and fit on this first order with us, which is such a shame.
When ordering formal shirts, there are a few aspects to consider. There is the sizing (collar and sleeve length) but also the fit. The latter is often overlooked, particularly if you aren't sure how that factors in.
You ordered a combination of Classic (generous, roomy) and Slim (regular) Fit, so the shirts will not be overly (or in any way, in respect of the Classic Fit) fitted or tailored. For that, we have the Extra Slim Fit, which it sounds like will have been the better option for you.
As for the sleeve length, three different lengths were ordered - 33, 34 and 35" - across the four shirts.
Please know that we are very much here to help, and to answer any questions on sizing or fit. We'll also gladly provide recommendations based on your requirements and measurements. Our Customer Service Team can be reached via email, live chat or telephone.
It's regrettable that you have taken the step of having the shirts altered locally, as that now prevents a return of any kind. We offer a 3-month return window when ordering through the International website, so please bear that in mind before taking any such steps. Again, we're here to help so please reach out or ask if you have any questions or concerns.
Best wishes
Charles Tyrwhitt
Placed order but selected wrong…delivery
Placed order but selected wrong delivery option, went to the online CT Bot and subsequently handed to an agent, everything was upgraded to what was required without fuss! So refreshing to see such great service with an online system, very easy to navigate. TS.
August 3, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Terry and thank you so much for the great feedback! We're really pleased to have been able to help with resolving the issue on your order, and getting everything straightened out with the minimum of fuss.
We're always here to offer our full assistance with anything that might be required, and you can count on our support before, during or after a purchase.
Hopefully, you're loving your items!
Best wishes
Charles Tyrwhitt
Digital Assistant and Human Agent Support…
I made a slight error with my order online. I used the digital assistant to kick off my issue and then a human agent (Vee) kindly asked a few security questions, looked at my order, checked stock for my size and confirmed all updated as per my request. Excellent customer service 👏 thank you
August 3, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much Adam for the great feedback! We're so glad that we could resolve the slight issue with your order, and that it was quick and easy to speak with one of our team.
It's great to know that everything went so smoothly, and that the handoff from the Digital Assistant to Vee was flawless - just as we expect. Our team are always here to offer their support and to ensure that your issue is resolved quickly.
We really appreciate you sharing your experience with us, and look forward to you continuing with us as a customer for a long time to come.
Best wishes
Charles Tyrwhitt
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Can’t rate this company highly enough
Can’t rate this company highly enough, very professional from their staff to the way they dealt with a return. I haven’t seen as good a service as this for a very long time. Would recommend this company to anyone
July 30, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Terrence and thank you so much for the fantastic feedback! We're over the moon at hearing just how highly you rate the quality of our service here at Charles Tyrwhitt.
We've always put customer service on an equal footing to the quality of our products, and firmly believe that one goes hand-in-hand with the other. We'll always be there to offer our full support and assistance whenever it's needed.
Best wishes
Charles Tyrwhitt
Six month returns advertised, £3.95 fee hidden
Your product pages advertise returns up to six months right under the delivery options, with no mention of cost. Only once you actually start a return do you find the £3.95 non-refundable fee buried in the policy. Burying a charge behind a headline claim isn't an oversight, it's a choice. Put the fee where you put the promise.
August 3, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi David and thank you for your feedback today. Of course, we're sorry that you have had cause to make a return and found the process to be a disappointing one. That's never what we want.
Returns are split between exchanges and refunds. The former are 100% free of charge, with us absorbing the cost of both the return and the sending of the replacement item(s). To offset this, a small handling fee is deducted from a refund - although there is no cost at the point of making the return.
This is explained within our dedicated Returns page, which is found here - https://charlestyrwhitt.dixa.help/en/article/0a50bc.
"Method: Royal Mail | Returns subject to £3.95 handling fee, exchanges are free"
In any case, we appreciate your feedback and will certainly pass it through to our Web Team to consider for the future.
Best wishes
Charles Tyrwhitt
Effortless Exchange, Excellent Service
I recently needed to exchange a dress shirt I'd ordered from Charles Tyrwhitt, and the process could not have been easier. The team was friendly, efficient and genuinely helpful — no unnecessary questions, no friction, just a straightforward exchange handled quickly and professionally. It's the kind of service that makes you want to keep buying from a brand. The shirt quality speaks for itself, but the customer service is what will bring me back.
August 1, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Antonio and thank you for the fantastic feedback you've given us today! We're ever so pleased to have been able to help with your return/exchange, and that the process itself was quick and easy for you.
Our Customer Service Team are dedicated to offering first-class service, and genuinely love to do so. We're always keen to put the customer first and to be there when you need us.
We really appreciate your praise for both the quality of our products and the level of service we offer, and look forward to you continuing with us as a customer.
Best wishes
Charles Tyrwhitt
Good shirts, but Amazon Shipping doesn’t deliver
The products are good and when they arrive are a good fit and good quality. Therein lies the problem- actually having them delivered. Two shirts ordered a week ago were sent using Amazon Shipping. Apart from a message saying they have been delayed, nothing arrived. A phone call to CT customer support was helpful. A further 2 shirts were sent with next day delivery. So, here I am Sunday evening, no delivery and no update. Shambles
When the order eventually arrived, the replacement shirt wasn’t the one that I originally ordered. The returns process was helpful, but given my overall experience, I would think twice about ordering from Charles Tyrwhitt again.
August 2, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Steve and thank you for sharing your experience with us. Of course, we're really sorry to hear that you have had some issues with Amazon and the delivery of your recent order. That's very frustrating for us both.
Sadly, you haven't included any order details with your feedback so we can't immediately look into the issue and offer further assistance. We'll request those details from you privately in the next few minutes.
We'll certainly do our best to resolve the issue as swiftly as possible, and get your shirts to you for you to enjoy.
Best wishes
Charles Tyrwhitt
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The fabric quality is good but sizing is big
The fabric quality is good, and I like the variety. But he cut is terrible. Very large even in extra slim fit. Big armhole, big wrist, big waist, big everywhere except in the back. So it doesn't fit athletic silhouette. That's unfortunate.
August 2, 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Sergio,
Thank you for leaving your feedback with us and I'm sorry to hear that your shirt did not fit perfectly this time. It's great to hear that the quality of the shirt itself was evident however.
I'd encourage you to check your measurements via our "how to measure for a CT shirt" video. This will help you understand how we measure and you can take new chest, waist, neck and sleeve measurements. From there you can compare your measurements to our sizing guide to find your best fit. Finally, just pop on over to our online return and exchange process to swap them over for your newly chosen size. All three resources can be found below:
Measuring Video: https://www.youtube.com/watch?v=KdSm-ebm7eE
Sizing Guide: (Found at the bottom of our website)
Return and exchange: https://charlestyrwhitt.returns.international/pro
Should you need any "in the moment" assistance our team is available to speak with by phone or live chat 15 hours a day.
I'm confident that using the above information we can help you find a shirt that fits perfectly and we look forward to hearing about it in your next review.
Best regards
Charles Tyrwhitt
Excellent and helpful
July 31, 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear K Nazir,
Thank you for leaving your feedback with us alongside your generous rating of five stars.
I'm pleased to hear that our products and service have exceeded your expectations on this occasion and we look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
I've been ordering from them for years
I've been ordering from them for years, have about 8-10 Merino jumpers/ cardigans/ troyers. Best quality. Ordered an olive green merino jumper 3 weeks ago, wore it once, noticed a sewing error, washed it, started an online chat, and voilá: Replacement is on the way, received DHL return label. Ordering from Germany, items sent from England, still very good service and pricing for shipping.
July 31, 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Marko,
Thank you very much indeed for your feedback and I'm sorry to hear that your recent jumper had a sewing error. It is reassuring however to hear that our team resolved this for you as soon as possible.
We've always made it our goal to make the best products possible and to "make it easy for men to dress well".
Bar this one faulty item, I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
I have been a customer of CT since 15…
I have been a customer of CT since 15 years ago or more. Long lasting shirts and superior quality. last purchase was very very dissapointing. Shirt material is thin and kind of elastic, and the sizes have changed, even the slim fit are long and wide, similar to american cothing. Seems like you open a US market and change the skinny european style for a fatty american one.
April 19, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to share your feedback regarding your recent online order.
We're sorry to hear that the shirts did not meet your expectations in terms of fit and that you were disappointed with the quality.
Please be assured that our shirts are made to high quality standards. While our products have evolved over the years, we continually review and refine our designs, fabrics, and construction to ensure they meet our quality expectations.
I've sent you an email so I can gather some additional information and assist you further.
As it has been several years since your last purchase, we would also recommend referring to the size and fit guides on our website. This will help ensure you select the size that best matches your current body measurements.
We hope to receive your reply soon, and thank you again for taking the time to share your experience.
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I had some confusion about an order and…
I had some confusion about an order and did not have the confirmation email. Tom was very helpful and tracked down the order and resent all relevant emails. And, he was very courteous and professional!
July 31, 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Carol,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that our Customer Service Team and our shirts impressed you. Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right.
We hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
The shirts invariably lack a pocket and…
The shirts invariably lack a pocket and until this changes I won't be purchasing any more
July 31, 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Michael,
Thank you for leaving your feedback with us.
British men's fashion doesn't really call for pockets however we do understand some of our customers would benefit from having them. This is why we offer the option to add one for an additional cost.
If you'd like shirts that come with a pocket attached at no additional cost, please take a look at our casual shirts.
Best regards
Charles Tyrwhitt
Custom made service highly recommended
We used the custom made shirt service for a shirt to wear to a wedding and are really pleased with it. The quality, workmanship and fit are absolutely brilliant, we cannot praise them enough. The shirt also arrived earlier than we expected.
Would definitely use them again and recommend this service
July 31, 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear KJ
Thank you very much indeed for your feedback and for trying one of our bespoke shirts.
We've always made it our goal to make the best products possible and to "make it easy for men to dress well".
I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Customer service at Gunwharf branch by Tom Sheppard store manager. Helpful, attentive, polite. Can’t ask for anymore
Customer service at Gunwharf branch
July 23, 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Bina,
Thank you for visiting our store and for leaving your feedback with us.
It’s great to hear that you had such a positive experience with our team in-store. Providing excellent service and quality products is very important to us, and it’s wonderful to know our colleagues are going above and beyond to support you.
We look forward to welcoming you back again soon.
Best regards
Charles Tyrwhitt
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Ridiculous company policy and…
Ridiculous company policy and incompetent support agents. Ordered a non-custom shirt with full return policy. Within the hour went to modify my order and they informed me the order can not be modified or canceled. The order had not shipped yet.
Their solution is to continue to ship me the shirt that I don't want and have me return it to them, and buy a new shirt. This solution they effectively pay for shipping and then have me return a shirt that they no longer can use for another customer.. if I was the business I'd just allow the consumer to cancel or modify the order.
July 30, 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Jonah,
Thanks for leaving your feedback with us and I'm sorry to hear that you were unable to cancel your order after placing it.
I can completely appreciate how frustrating this would have been. I'm afraid that from our side, once an order has been accepted and processed into the system, we are physically unable to amend it or cancel it in any way.
I have passed on your review as feedback to our Development Team to see if this is something we could work on going forwards.
Nevertheless I hope that you enjoy your new order once it arrives and thank you again for taking the time to leave your feedback with us.
Best regards
Charles Tyrwhitt
Excellent service
Charles Tyrwhitt dispatched my order in the expected time period but the Amazon delivery service lost the parcel. However, Charles Tyrwhitt dispatched a replacement garment by next day delivery, timing the dispatch to work around my vacation.
The service I received was excellent, sorting the dispatch of the replacement garment over the phone. No quibbles, just straight forward customer focus and support.
July 17, 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear G.K.
Thank you for taking the time to leave such a positive review though I am sorry that your initial order was lost in the post.
We’re delighted to hear that our Customer Service Team and our shirts impressed you in the end. Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right.
We hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
Needed to add a discount to my order…
Needed to add a discount to my order and couldn’t find the place. So I used the virtual assistant and it helped me quickly and effectively.
July 29, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much for taking the time to share this feedback although we are sorry that you had difficulty in applying your offer. We are pleased our virtual assistant was able to assist you quickly and effectively and hope you will enjoy the garments once received.
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