Charters Estate Agents Reviews 

10,974
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,308 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly helpful, often going above and beyond. People highlight the exceptional service, noting the efficiency, proactive communication, and quick response times that make interactions pleasant and stress-free, from initial viewings to complex transactions. However, some customers noted issues with communication and responsiveness, reporting that messages were not always replied to and overall communication was disappointing. A few people also felt the company could seem understaffed or unprofessional, with systems treating customers as numbers and not always following through on promises.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting the efficiency, knowledge, and helpfulness of... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the proactive, professional,... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and efficiency of... See more

User experience

Customers had positive experiences with user experience, consistently describing it as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive thank you to Gary Hansford, who was absolutely instrumental in getting us to the finish line. Throughout the entire process, he was proactive, professional, and excellent at keeping both mys... See more

Rated 5 out of 5 stars

Hi! I'm in the process of seeking a new property to rent. And could definitely say that Zara is extremely helpful and pleasant person. She carefully took all the details and offered different options... See more

Rated 5 out of 5 stars

I worked with Lucy in Hove....I realised what a difficult market it would be after an initial foray in the market....I called her at 2.30 and I asked for a quick result, we had a property sorted by... See more

Rated 5 out of 5 stars

Very professional, helpful and friendly. We like how the agents that took us around our viewings were not at all pushy and gave us time and space to look around. After our offer was accepted, Stephen... See more

Company replied


Company details

  1. Real Estate Agents

About Charters Estate Agents

Written by the company

An award-winning multi-functional business with expertise in sales and lettings, property management, new homes and more.

With a network of nine offices across Hampshire and Surrey, our market-leading estate agency prides itself on delivering the highest level of customer service to clients.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(10,974)

2,225 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Third time selling with Charters,

Third time selling with Charters,
honestly i would never use anyone else,
priced right every time, sold very quickly, continued support right to the moving day.
i cant recommend them enough especially Kate and Daivd

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service Ella

Ella our agent from Charters has been amazing. She was very responsive to questions and has kept us in the loop the whole way through our process. She has been quick to respond and gave us a brilliant service. She was also great with the kids. Would highly recommend. Ella has made our process flow with as little stress as possible.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Louise

My husband and I would like to thank Louise Blackmore for helping us sort out a problem we had with our property recently. She was very proactive and kept us well informed every step of the way. Thank you Louise!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

It is a nice exprience with charters…

It is a nice exprience with charters today specially Andy jerram who is very brilliant and tenanted. He is very sharp with nice communication. I highly recommend him from charters if anyone is looking for renting or buying.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Advice

I am a landlord and rent my house using Peter Knobbs and Charters as my agent. Today I needed some advice. I called Pete who gave his time freely and talked through the problem. He, as always, was straight speaking and extremely knowledgeable. Experience really counts and he has it. He gave me options going forward as well as saying what he would do and why. I most certainly will be doing what he recommended. Thanks Pete.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience with Kirstie at Charters Farnham

Kirstie at the Farnham branch was wonderful in the process of viewing a flat, and helping us to get all our checks and referencing done quickly. She was knowledgeable about the flat and answered any questions we had. She was also very helpful and friendly in all aspects of the process and is a great representative of Charters

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and Helpful

Charters are the most efficient managing agents I've ever dealt with as a tenant. Parris manages the property I live in. She is knowledgeable and sympathetic and critically. she always responds fast whenever I have a query or some minor repairs . I highly recommend them.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Feedback

Stacey was welcoming, helpful and answered any enquiries in a timely mannor. He made my moving experience a lot less stressful than it could have been. Thank you

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot thank the team enough

Cannot thank the team enough for all their hard work and dedication to helping and supporting my journey of my first purchase. Jo was an absolute superstar and the communication was wonderful. I felt heard, supported and actioned on behalf of so thank you all so much!

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

We completed our house sale in…July 2026

We completed our house sale in Eastleigh on 06/07/26, Although the process was drawn out and took about 5 months from accepting the offer till completion, the guys and girls at Charters were always on the ball, they kept us informed with everything, even during that time in all house sales when it goes quiet while solicitors do their thing, They rang us just to reassure things were progressing. From the start, all the staff were friendly and professional, even if we were passing and called in At Chandlers Ford, Nothing was too much trouble, Yes we paid probably a bit more than elsewhere but they got the job done and matched our house with the buyer. I can't remember names in the CF branch but thank you to each and everyone who dealt with the sale of our home.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

An estate agent that values you

We chose Charters to help us sell our house in Chandler's Ford. We did speak to a couple of others first, but from the moment we started talking to them they seemed to genuinely care about us and helping us find the best deal for our property. In the Chandler's Ford branch Jorgia, Cameron, Lydia, Brett and all the other staff we interacted with were at all times friendly, understanding, and offered excellent advice to help us position our property on the market. The impression we got speaking to some other agents was that they prioritised a quick sale for their turnover, where as our house is our most valuable asset Charters were great at positioning us to make the most of that in a difficult time in the market, not pressuring us to accept low offers and giving us up to date advice as the market shifted.
Their reputation and rating on here is well deserved, when selling again I would definitely have them at the top of my list.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Lucy in Hove....I…

I worked with Lucy in Hove....I realised what a difficult market it would be after an initial foray in the market....I called her at 2.30 and I asked for a quick result, we had a property sorted by 5.00....friendly , efficient, knowledgeable and reassuring...

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful Zara

Hi! I'm in the process of seeking a new property to rent. And could definitely say that Zara is extremely helpful and pleasant person. She carefully took all the details and offered different options for me immediately. Thank you😊

July 10, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look