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Rated 1 out of 5 stars

Be careful. The site doesn't always work like it should. Logins sometimes don't work, which means you have no control over your promotion. I had the issue that they launched a promotion I didn't book... See more

Company replied

Rated 5 out of 5 stars

Found them by luck searching for ways to get more attention to my newest release and in first glance it looked too good to be true. After getting the discounted package the promotion started in 24 hou... See more

Company replied

Rated 4 out of 5 stars

Got great results from an algorithmic playlist I did with Chartlex. Only thing that was subpar was I wrote to their "ask any questions email" asking about the process and considerations or specificati... See more

Company replied

Rated 1 out of 5 stars

Avoid this service. They make an artificial streams despite the promises of real streams. After they work my distributor has removed my track from all platforms because Spotify has reported my track.... See more

Company details

  1. Music Management and Promotion
  2. Marketing Agency

Written by the company

Boost Your Music with Chartlex: The Ultimate Spotify Services Unlock the power of Spotify's algorithm and reach listeners around the globe. Get the attention your music deserves!


Contact info

2.9

Average

TrustScore 3 out of 5

143 reviews

5-star
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Replied to 20% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Avoid this service at all costs!!!

Avoid this service at all costs. This is a scam. They offered me a very low price because of Black Friday, I paid, and of course, everyone disappeared. Only after persistently contacting them and even reaching out to their Telegram did someone finally respond—a particularly rude person who said the service would start in three days. Naturally, nothing happened. When I asked how things work and how the service is provided, he responded by saying that since I’m paying so little, he doesn’t really owe me any explanations and would rather just refund my money than deal with my questions. I explained that my goal was to test the service, but he rudely dismissed me. In short, after nearly two years of them chasing me to sign up, I got treatment that feels like pure fraud. Stay away from them. Don’t be tempted by false promises."

November 19, 2024
Unprompted review
Chartlex logo

Reply from Chartlex

Thank you for your feedback. While we aim to provide quality services, it’s clear this partnership wasn’t a good fit. We communicated clear timelines and even issued a refund when it became evident our service didn’t meet your expectations. It is a shame that you are claiming that this is a scam because you feel privileged that we didn't answer to your bizzare questions is absolute shame

We wish you the best in your future endeavors.

Sincerely,
The Chartlex Team

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Rated 1 out of 5 stars

AVOID! This is a SCAM

AVOID! This is a SCAM
They use bots and fake that they have put you into the Spotify editorial playlist that you choose. Your track will come up on your artists app as having been played on this app but it is a fake playlist they have likely created/cloned to fool you. Play counts will spike and then disappear, when I complained they took their time getting back to me then they said that they having “problems” with their editorial package and offered the algorithmic package. Asked for a refund and didny hear from them again despite repeated contact. AVOID! This is a SCAM

November 7, 2024
Unprompted review
Chartlex logo

Reply from Chartlex

We appreciate your feedback, but we must clarify that we do not offer editorial streams, and your claim does not align with our services. It’s unclear where this misunderstanding arises.

Additionally, as you are aware, we have already processed a refund for your order. If you have further concerns, we encourage you to contact us directly to resolve this matter.

Sincerely,
The Chartlex Team

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Rated 5 out of 5 stars

The needle is leaving the haystack!

The service performed better than I expected and delivered what was promised in the package. Imagine that these days! Previously when an issue arouse, a prompt reply was given to my inquiry and the problem remedied to my benefit. As an indie singer-song writer it is gratifying to see my music being enjoyed worldwide and the continuing growth of my catalog.

July 20, 2024
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Rated 5 out of 5 stars

They do exactly what they say they will…

They do exactly what they say they will do. I assume most of the spins are from Europe as this service seems to be based in Riga.

They have elevated 4 of my songs now beyond what they offer to do.

Quite amazing.

June 22, 2024
Chartlex logo

Reply from Chartlex

Thank you for the wonderful feedback, Dee! We're happy to have exceeded your expectations.

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Rated 1 out of 5 stars

Promised many streams etc

Promised many streams etc , but have yet to see any real movement since campaign

June 6, 2024
Chartlex logo

Reply from Chartlex

We're sorry you haven't seen movement yet, Leneau. Campaigns sometimes take time to build momentum, but please reach out so we can assist.

Rated 3 out of 5 stars

I will use Chartlex again, but will be proactive

I reveived the number of streams I expected from Chartlex overall, but the specific song I wanted to promote did not receive streams until a full 2 weeks after purchasing the Spotify Algorhythmic package, which was disappointing. I will likely use Chartlex again, but will make sure to contact them after the package to verify when the promotion service will be active.

June 6, 2024
Chartlex logo

Reply from Chartlex

Thank you for your feedback, Art. We apologize for the delay and will ensure better timing on future campaigns.

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Rated 1 out of 5 stars

DO NOT USE… SCAM

DO NOT USE… SCAM. I bought the algorithmic package for $120. When I reached out wondering why the campaign didn’t start they completely stopped responding. Campaign never started this is a complete scam do not fall for it, reporting this website. It says the campaign starts after 48-72 hours, it has been over two weeks have not heard from them whatsoever and did not get a single stream.

June 7, 2024
Unprompted review
Chartlex logo

Reply from Chartlex

We're sorry to hear this, Jimmy. Please contact us directly—we'll work to resolve this issue promptly.

Rated 5 out of 5 stars

Chartlex delivered on promises!

Chartlex delivered on promises!
Good communication.
Well done 👍

May 15, 2024
Chartlex logo

Reply from Chartlex

Thank you, JLR! We're happy we could deliver on our promises.

Rated 1 out of 5 stars

Spotify removed my song

Spotify removed my song from the platform after purchasing Chartlex’s “10,000 Algorithmic streams” package. The stated reason was that the majority of streams were from bots. I’m not sure how they used bots when all of my streams were from Spotify algorithmic playlists (radio, discover weekly, release radar), but just know that with Spotify cracking down on all promotional services, you’re songs won’t be safe if you use this service.

May 13, 2024
Chartlex logo

Reply from Chartlex

Sorry to hear about the removal, Brennan. We comply with Spotify’s terms, and this situation is unusual. Let’s investigate further.

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