Chase de Vere Reviews 

1,129
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently highlight the exceptional quality of the financial and pension guidance, noting that advisors take the time to explain complex topics thoroughly in a simple and understandable manner. Reviewers emphasize that consultations are tailored to individual needs without any pressure to purchase additional products. Some people also felt that the dedicated support provided during home purchases and mortgage applications was remarkably efficient, prompt, and reassuring. Consumers consistently appreciate the friendly attitude and constant accessibility of the staff, ensuring smooth communication and complete peace of mind throughout every stage.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing advisors as knowledgeable, approachable, and... See more

Service

Reviewers highlight positive aspects of service, noting that advisors are consistently professional,... See more

Customer service

People report positive experiences with customer service, highlighting advisers who are exceptionally... See more

User experience

Users describe positive interactions with user experience, highlighting friendly and professional video calls... See more

Response time

Consumers find response time to be exceptionally positive, praising advisors for being consistently prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We met with Simon Walshe this evening via a video link. He was really easy to talk to and explained things in a very simple and easy to understand manner. We wanted retirement advice and he went throu... See more

Company replied

Rated 5 out of 5 stars

The company has a great online portal which helps visualise all of the important details and feels very secure. My new advisor, Ruth Penman, has been excellent also. Friendly, very good communicator a... See more

Company replied

Rated 5 out of 5 stars

We recently used Chase de Vere for our mortgage and couldn’t be happier with the service we received. Our mortgage advisor Ashley was incredibly knowledgeable and guided us through the whole process w... See more

Company replied

Rated 5 out of 5 stars

We have just had our annual review with Alex Wyer from Chase Devere. Alex provides us with a comprehensive Portfolio Report and explained its content . We discussed plans for the future and Alex’s adv... See more

Company replied


Company details

  1. Financial Consultant
  2. Financial Planner

Written by the company

We have been one of the country’s leading independent financial advisers for 50 years. Some of our clients have been with us for decades. That is because, as well as offering high-calibre, unconstrained advice, we continually strive to make sure our clients are satisfied. Our financial advice spans a wide range of services including pensions, wills, care funding and wealth management as well as business protection, employee benefits and workplace financial education. More than 15,000 clients trust us with the ongoing management of their financial affairs. We believe that’s because our advice is completely independent, and tailored to them. We do not offer one-size-fits-all solutions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,129)

141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Beware!

Well, they were very good for the 20 years. I was with them.. then suddenly I was expelled overnight for no obvious reason, leaving me in the lurch and bewildered.
I can only assume it was because I had the audacity not to accept one of their proposals which I took as meaning they weren’t making enough money out of me.

March 12, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a review Peter.

We are sorry to read about your experience and the concerns you have raised.

The circumstances you describe are not something we would ordinarily expect to see, and we would like to investigate this further to understand exactly what has happened.

Unfortunately, we have been unable to identify your case from the information provided.

Please could you email client.feedback@chasedevere.co.uk with your full name and the name of the adviser you were dealing with, so that we can carry out a thorough review and respond to you directly.

We take client feedback seriously and would welcome the opportunity to look into your concerns properly.

Kind regards,

Greg

Rated 5 out of 5 stars

Our advisor was so professional and…

Our advisor was so professional and knowledgeable from start to finish

April 13, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

Oliver Orchant is fantastic

Oliver Orchant is fantastic and works around my long hours after work and available anytime for questions and concerns. Makes sure I understand everything and works with what I am comfortable with. Highly recommend him!

April 28, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thanks for leaving a positive review for your adviser Oliver. It's great to hear he was fantastic and that you would recommend him - thank you!

Rated 5 out of 5 stars

Excellent service from an advisor who…

Excellent service from an advisor who listens, understands and recommends the most appropriate solutions.

April 27, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

Great service

The team were fantastic. They were always on hand to provide assistance and help update our mortgage when plans changed. Can't thank the team enough.

June 27, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for leaving a review for your mortgage adviser. We're glad to hear they were able to help you. Thanks!

Rated 5 out of 5 stars

Clear advice that met my needs

I was looking for advice on what to do with the several pension pots I had after retirement. I had had brief contact with Chase de Vere the previous year when I was considering retiring, but on that advice I waited until I knew exactly what I had. I was assigned an adviser, who contacted me quickly to find out what I was looking for, and to arrange a series of meetings. I feel that I received clear advice on investments and pensions that was appropriate to my circumstances and with which I am very happy

January 13, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

Excellent advice re planning for retirement

We met with Simon Walshe this evening via a video link. He was really easy to talk to and explained things in a very simple and easy to understand manner. We wanted retirement advice and he went through what options we have taking into account the finances we have. There was no hard sale, just a compassionate understanding of what we are hoping to achieve and how to get there. He gave us advice which didn't actually involve further action at this point but we will definitely be using him in the future when the time comes to get our pensions.

June 24, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for leaving a positive review for Simon. We’re delighted to hear that your meeting with Simon was such a positive experience. Thanks!

Rated 5 out of 5 stars

Great telephone appointment with Tom Steele

Tom Steele demonstated good communication skills and provided all the relevant information I needed.
He promised to give me a prompt reply to my queries.

June 19, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for your kind feedback. We’re delighted to hear Tom provided clear communication and kept you well informed. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Harry Steele provided an extremely…

Harry Steele provided an extremely friendly and informative session with me to explain my NHS pension options in a clear and understandable way. He laid out options open to me and gave me time to consider the ramifications with an offer to clarify things further as needed. I felt a lot better informed and much happier having seen him. He also was open to further discussion about investment opportunities as I needed them. Excellent work Harry.

June 16, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for your kind feedback. It's wonderful to hear that Harry provided such a clear, supportive, and informative session to help you feel confident about your NHS pension options. Thanks again.

Rated 5 out of 5 stars

Had a free call with Harry Steele

Had a free call with Harry Steele. Talked through all aspects of life insurance critical illness cover and income protection as well as NHS pension etc. have decided to move forward on policy based on his expert recommendation.

June 15, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for your feedback. We’re so pleased Harry could guide you clearly through your options and help you feel confident moving forward with your policy. Thanks again.

Rated 5 out of 5 stars

Smooth transition

Smooth transition, no delays, and if there was anything I was unsure about they contacted the solicitors on my behalf. It's the second time I've used them and would use their mortgage services again.

May 29, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

Ashley Bowen

Ashley Bowen – Mortgage advice
I contacted Ashley for advice regarding my current mortgage setup. He thoroughly reviewed all aspects with me and outlined the necessary steps I should follow. Ashley communicated with my current mortgage provider, where I had obtained an excellent rate. He then followed up with me to ensure I maintained that arrangement instead of opting for a complete remortgage.
Ashley was incredibly helpful, and I will be recommending him to my friends, family, and colleagues in the future.

June 5, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for your kind review. We’re so pleased Ashley was able to provide helpful advice and support you in keeping a great rate with your current lender. We really appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

helpful company

June 8, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

I went for Chase De Vere as I wanted a…

I went for Chase De Vere as I wanted a financial overview and some financial advice with regards to income protection and James, Liam and Ollie helped me with understanding my finances better, as well as walking through the options and questions asked by income protection providers sensitively. They managed to find me a good income protection provider and were all very professional and helpful and patient with me.

June 4, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to share your experience. We’re delighted to hear that James, Liam and Ollie were able to support you in gaining a clearer understanding of your finances and guide you sensitively through your income protection options.

Rated 5 out of 5 stars

Excellent advice.

I feel I have obtained very clear advice tailored to my individual needs.

January 23, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

This is the best financial management…

This is the best financial management company I have ever dealt with. Yes they are expensive l, however they have been very attentive and I have done very well by them!

February 10, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

Helpful and professional throughout

Ashley and his team were very helpful in guiding me through the process of purchasing my first home, always available to answer any queries and liaising with the mortgage provider and my solicitors where necessary. Would highly recommend Chase de Vere.

May 20, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for leaving a review for Ashley. We're glad to hear he was able to help you secure your first mortgage! Thanks.

Rated 5 out of 5 stars

Kind, authentic, knowledgeable

We approached Catriona for help negotiating the financial landscape of later life including care home fees for my parents. She was a great help at a difficult time. Really clear and no nonsense with her advice while being a lovely and compassionate person which is exactly what you need in these situations, recommended.

May 29, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

We are so glad Catriona was able to support you during what can be such a challenging and emotional time. Providing clear, practical guidance while remaining compassionate is exactly what she strives for, so it’s wonderful to hear that this came through in your experience. We really appreciate your recommendation and wish you and your family all the very best.

Rated 5 out of 5 stars

Excellent

Excellent. Fantastic advisor. Feel confident in their advice.

February 3, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

Rated 5 out of 5 stars

Great guidance.

Good, honest, friendly, informative, professional.

May 1, 2026
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5-star review. If you have a second to let us know your adviser's name, please email us at client.feedback@chasedevere.co.uk. Thanks!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look