CheapCaribbean Reviews 

Exactly as other reviewers say! 100%!

I will agree 100% with other reviewers because my story is the same, their customer service is a living hell!
It is easier to contact IRS or CDC. NEVER AGAIN.
On hold 6 hours and supervisor never available. Been calling for about 12 months, the same story every time. Employees are incapable of helping you, and the supervisor is never found. Please I'm​ begging you to ​stay away from this company. It is easy to book but if any issues arise you will be going thru hell with this company.

NEVER, NEVER, NEVER again! We booked a vacation through Cheap Caribbean to go to Mexico in March. All seemed well until we arrived at our hotel. They had NO RESERVATION for us. The hotel manager, as well as the Amstar rep, tried calling Cheap Caribbean without success. On hold forever and then you get disconnected. We ended up having to pay the hotel for our stay and we are STILL trying to get a hold of Cheap Caribbean to straighten this mess out. We were told by the hotel as well as the Amstar rep, NOT to book with Cheap Caribbean. They have had multiple issues and can never reach them to sort out. My advice..... Book your vacation directly with the hotel and DO NOT use a 3rd party no matter how enticing price wise it may seem. This was the first time I used one and it will definitely be my last.

Here is the most honest review I can muster. The customer service is absolutely horrific right now. I understand that the pandemic has shaken things up but if they are going to continue to accept thousands of dollars from people for something as stressful as international travel, they need to be responsive. I have spent countless hours on hold with them. Hours and hours per call. After waiting on hold for hours, sometimes the call mysteriously disconnects and you have to start over. There used to be a call back option in lieu of waiting on hold. That was short lived and doesn't exist anymore. They try to convince you to send an email rather than call but it literally takes a week to get a response. Then, the response is something like "Tell us your booking number so we can locate your reservation". So you reply with the booking number and guess what, another week waiting for a response. This may have been a good site to use once, and it may be again someday, but for right now I URGE YOU, do not book through them. It is a living hell.

I booked the all-inclusive resort with them last year in Feb. for travelling in Nov. In Sept, I canceled the bookings and they said, I'd have a credit of $500 towards AA flights and the rest of the money will be used towards the resort.

Now, when I tried to book. They are saying, I must use $800 towards AA. I asked them how did they come up with it. And the agent said, that is what the accounting dept told me. I asked him for some proof about how much did they actually paid for AA and he said, it's against the CC policy.

I am finding it very shady that they are asking me to spend $800 out of my $1100 toward AA. this makes NO SENSE to me. I booked the deal in Feb 2020 for Nov 2020 THAT TOO FOR CANCUN. so I am 100% sure the flights could not have been $800.

How do I fight this? they already have my money and they are not willing to budge! Does anyone know what I am supposed to do here? Do I have any legal avenues?

On past trips I have used Cheap Caribbean to book trips with great results...but all of that changed on my latest booking where I needed to contact customer service. To start this nightmare off, I accidentally booked our trip to be breakfast only instead of all-inclusive, when I heard the wait times for phone customer service, I immediately cancelled the trip online myself and rebooked as the all-inclusive, no problem right? Wrong. It's now been 30 days and I still haven't been refunded the original booking to my credit card ($2,500 accruing interest on my dime). Customer service has since told me via e-mail that it will be 30-60 days from the date of cancellation, I've never had such a long wait time to be refunded with any other company.

I could have gotten over that but I randomly received an email late last week titled "Important Schedule Change Information for CONFIRMATION NUMBER" from an address at applelg.net (which via Google search looks to be the parent company of Cheap Caribbean). To paraphrase this email said, "we received a change to your original flight schedule for your upcoming trip" and provided me an alternate flight plan on a different email with connections and wanted to charge me $185 more per person (the original flight was all non-stop). There was no real other information except to email them back to accept the different flight or to call the customer service number. Mind you I checked with Delta and the flight confirmation they sent me is still good so I'm not sure what this is all about.

Thus started the living hell that is the Cheap Caribbean customer service phone line. Traveller, God forbid you need to call customer service with an issue on your trip, because you will rack up thousands of dollars in international phone minutes. I have spoken with three customer service reps and waited on hold for over 6.5 hours and counting (I'm still on the phone and that prompted me to write this review). Here are the summaries of my attempts to contact them:
1) Waited 2 hours to talk to a rep, they told me I needed to be transferred to another department and after another hour on hold, I was disconnected
2) Waited 1.5 hours on hold to talk to a rep, I told him my issue and he was extremely rude and told me to quit talking and that it was his birthday, after a diatribe about his birthday I was told that it was a fake email and to call Delta
3) Waited over 2 hours to talk to a rep, she transferred me to another department where I have been on another hour of hold and counting

This service is terrible, I still have no clue what is going on with my flight and I have now wasted a lot of valuable time just trying to get an answer (in addition to the interest racking up on the refund that takes 30-60 days). At this point who knows if this second department will pick up or be able to solve the issue, will I be on hold until I die? It is quite possible.

DO NOT BOOK WITH THIS COMPANY. Booked a trip in 2020 that was supposed to leave right before shut down. Cheap Caribbean did give me a full credit for a future trip. Then in January 2021, about 2 months before our re-booked trip was to take place, they sent a note saying that the hotel we were to stay at was not available, but we could choose 2 other hotels. The 2 other hotels did not have anything we wanted and since it was not our fault that the hotel was not available, we tried to contact them. I have been on hold over 6 times, I have been cut off, or couldn't stay on hold over 3 hours because of work in order to speak to someone. The person who booked the trip said there is nothing they can do. I filed a claim with the better business bureau. NEVER USE THIS COMPANY!!!!

I’ve already wrote one review and hers my second. I had a follow up email about my complaints which was simply the same “fine print double talk” I’ve already been given. These are unprecedented times and travel is risky. All I want to do is use my travel credit towards a future cruise that cheap Caribbean sells. I’m not being unreasonable. None of the email’s response makes sense nor does it address any of the extremely rude customer service that I received. I will never use Cheap Caribbean again. This is no way to conduct business especially in these times, in the travel industry

I purchased a vacation in OCT2020. Due to my being a doctor and needing to cover extra call shifts due to the COVID pandemic, I had to cancel my trip. I called to see if they would consider refunding me for my extenuating circumstances, fully understanding that their policy was only to issue credit. They declined to refund me and gave me the credit, which I was fine with.

But, they explicitly told me I would need to contact the air carrier to use the portion of my purchase that went toward flight tickets, and that I would need to contact Cheap Caribbean themselves to use the credit from the portion of my purchase that went toward lodging.

A few months later I tried to contact the air carrier. They tell me they actually refunded Cheap Caribbean fully for the flight they booked for me, at the time I canceled my trip. So obviously they can't give me any credit.

So I tried to contact Cheap Caribbean to figure this out. I sent them messages using their website, as well as emails, which they do not respond to. I called them several times and am placed on hold for as long as 2-3 hours each time. They drop my call, or they tell me there is no supervisor around who can help me, or they promise me a call back the next day -- which they do not actually do.

It is impossible to get a hold of them to discuss this aberrancy in my travel credit. So it is useless and the cancellation policy is bogus.

In January 2020 we booked a trip for June 2020 and purchased the additional trip insurance. Due to covid-19 CheapCaribbean ended up having to cancel the flights. Since the destination is an island that's the only way we could get there. We spend hours upon hours contacting CheapCaribbean. They finally did a partial refund but told us we would have to contact TripMate for the insurance portion. After months of each company pointing us back to the other we were finally told to dispute with the credit card company. I'm sure they are aware credit credit companies will not do anything that long after the purchase. We are out close to $400 and will never do business with CheapCaribbean ever again.

If I could give this company negative stars I would. Do not use this company!! I made a reservation to go to Mexico and the agent messed up my return date. I called back to fix this and after 2 hours and 17minutes on hold I was passed to a supervisor Sophia Leiva who was completely unable to fix any of the errors on the part of the agent and I was told it would take 24 hours for them to listen to the recorded call and would call me immediately back. Now, a week later and no return call(of course) I am told it now takes 10 business days to have them listen to the recorded call so they will not have enough time prior to my departure. This company is completely incompetent and would never recommend them no matter what the price is. I learned the hard way!
Update:
An angel named Beth called me and fixed my reservation and could not have been nicer. I am so thankful!!! Cheap Caribbean came through for me!

What happened to this company? I used them before and all was fine, not this time.

They upsold me on my airfare saying it included 1 checked bag each. They lied! The call was recorded.

They sold me luxury transportation to and from the airport to the resort. It was a cramped little van. They lied. The call was recorded.

Then they denied both. Then they would not answer calls. Hold times are an hour or more but at the end of that time you are still on hold. The international toll free number is not toll free.

You email and they send a reply that ignores what you say.

I started trying to get this fixed at the airport waiting for my plane out after paying again for luggage and kept trying all week of my vacation. The day before I am to leave they email me saying they are referring me to "post travel" customer service. Hey there, I'm still in Mexico for another day and a half! Fix it before I leave please?

Nope. They say it will be 15 to 30 days!

Crooks.

They don't answer calls. Don't serve. Don't help. Don't fulfill their word.

Had a trip booked for 3/14/20 to Punta Cana through Cheap Caribbean. We have used CC many times in the past. Repeat customers we were. We had to cancel for Covid and Cheap Caribbean did their best to not answer their phones and not call back. The worst customer service ever, but, not only that, in the end they stole $1300.00 from me. I had the premium insurance as well. Get this, the couple we were going with ended up getting all their money back for the trip excluding a full credit for their airfare. They did not have the insurance, but one of them worked for a law firm. Don't ever use Cheap Caribbean, they are thieves. They are owned by Apple Leisure Group and include several brands including Apple Vacations and Funjet to name a few. A few more to stay away from

Booked a trip to Cancun a couple of weeks ago and noticed my name on my itinerary was misspelled. We have spent hours on the phone trying to get a hold of someone to help us and haven’t been able to reach a live human! We even wanted to add friends to our trip and upgrade and can’t! Our flight carrier and times have been changed without our knowing with layovers as well! Terrible customer service! I am so disappointed as I was really hoping for better! I’m not even confident that this is a legitimate booking!

I have been waiting for a refund for 4 months and no one is able to help me. I have sent several emails and called several times and no answer. Their costumbre service is terrible! Do not book with them.

I spoke with Paola who was very kind and helpful. she solved my issues right away and I am very pleased with her help. Thankyou Paola

Worst company ever! They are dishonest they will not give you a refund ever. They canceled my trip and won’t rebook it. I spent 5 hours on hold mostly to get it resolved they just hang up after putting you on hold. Please don’t waste your time or money on this site.

I don’t understand all of the bad reviews here....tens of thousands of people have had to reschedule their trip because of the government caused Covid 19 pandemic! Did you really expect no hold time? They give the option to leave your number if you can’t wait on hold and they actually RETURN the call! If you read things before you sign them there should be zero misunderstanding. We have booked at least 10 trips through them. I’m currently on my trip to St. Thomas which I had to change the destination because of the new order about not being able to re enter the US without a negative Covid test....I’m sorry but I’m just not willing to risk that! I left my number in the CC que and they called me back and we re booked the trip at no extra fees. It was quite simple and they were very helpful. Don’t give a company a bad rep just because you didn’t read the fine print nor comprehend it. They’ve helped many of my travel dreams come true and for that I’m very loyal to them. Thanks CC for being a great travel partner! I’m currently listening to the waves lap against the beach in my ocean front, all inclusive room and am living my best life!

There was not an option for ZERO stars but that is what i give their company ZERO, horrible customer service i have been on the phone for 7 1/2 hours to cancel a trip i purchased travel insurance to receive my money back in the original form of payment, they are refusing to give it back and want to issue me travel credit i dont want travel credit as i will never use this company for anything ever again. All they keep telling me is that is not the type of insurance i purchased even after i have sent them the copy of the policy 2 times now while i wait on hild.

IF I COULD DO NEGATIVE STARS I WOULD!!! Do not book through this company
I booked a vacation for next month on Monday at 10pm! ( time of purchase) which was after hours so they told me time of purchase was 4am Jan 12. I sent a request at 9PM JANUARY 12 to request a cancellation WELL WITHIN 24 hours per their policy for full refund! The office was closed so I again reached out at 8AM January 13 and spoke with yartarth via their chat help online ( because no one answers the phone after hours of waiting) he promised me 4 DIFFERENT TIMES and I have screenshots of the convo of him stating I am getting a full refund because I requested within 24 hours and I asked again and again and he kept assisting yes I will get it within 30 days since I am within 24 hours of cancellation. Well to my surprise I received an email from RAVI SINGH saying I’m not eligible for a refund TWO DAYS LATER AFTER I WAS TOLD 4 TIMES YES YES YES. So I went back to the chat and spoke with akash who was “looking into it and trying his best” and then ended the chat on me, then contacted again and spoke with nitish and apparently not in the 24 hour window because it was “purchased” at 4am Jan 12 and “cancelled Jan 13 at 2:55pm which I reached out for the request at 9pm Jan 12 online ( I have a screenshot) and didn’t get to speak to someone till 8am ( 4 hours passed THEIR 24 hour mark which is their hours of operation) and also have an email of my cancellation at 8:30am because I finally got to speak to an actual human and not an email on Jan 13 while speaking with yartarth on the chat ( I also have a screenshot). Now All the sudden I don’t get a refund because they finally processed it late and completely disregarded my request which their policy is WITHIN 24 hours OF REQUEST OF CANCELLATION not when they proceed things! Regardless of time I have screenshots of IN WRITING promises to my FULL REFUND. So cheap Carribean I want my refund as said in writing and I will not let this go until I get what was promised and will continue to dispute the charge and write bad reviews so now one EVER falls into this nonsense ! I wish I could list those screenshots here for the world to see !!!

I booked a vacation with my cousin and our two children for March 2020. Due to the pandemic we had to postpone. We contacted Cheap Caribbean to rebook was made aware that our trip would be less than the amount we originally paid. But we would have to take a loss on this difference. Cheap Caribbean blamed this loss on the airline. The airline explained that Cheap Carribean has full control of our flight credit and is choosing not to give us the balance of our booking. After being on hold for over 4 hours I spoke with a very rude supervisor who eventually hung up on me and offered no resolution. She in no way tried to help the situation. Nor did she want to direct me to someone that could actually help. She also refused to give me the name of her supervisor. I was not looking for a refund but it is not okay to have to take a loss due to circumstances outside of my control. I was more than willing to a credit for a flight towards a future booking but I am not being offered that option.
DO NOT BOOK with cheap Caribbean.