CheapElectricals.co.uk Reviews 

75
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Customer service fantastic. Had issue with some damage to item i received. No obvious damage to box/ packaging and item well packed. Contacted customer services via Ebay and after sending a few p... See more

Rated 5 out of 5 stars

I can’t fault the customer service from this company (specifically Raven). An issue with my S24 Ultra around 8 months after purchase. Problem with phone which got fixed. Two weeks later a differ... See more

Rated 5 out of 5 stars

Ordered a phone through eBay shop which was posted and arrived very promptly. It was in pristine condition as described. It did have a minor issue accepting my sim card but this was quickly resol... See more

Rated 5 out of 5 stars

Ordered a Sony TV that was "Available". Bit nervous since no immedeate confirmation of order by email, but received this next day. Wondering if it was going to take 5, 10, 14 or 28 days, or item not a... See more

Company details

  1. Electronics Store

Information provided by various external sources

CheapElectricals.co.uk - First for new Technology


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

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4.7

All reviews

(75)

1 review in the last 12 months

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Rated 1 out of 5 stars

Disappointing reaction to missing goods, but Royal Mail were at fault

Goods lost in transit for 10 days - We'll send out a replacement but didn't. Can you wait another 4 days - it might turn up.
When my package did arrive, it had been put in a Royal Mail bag with an apology from RM for the delay. Unfortunately the phone was missing, all I got was the charger! In fairness a refund was immediately made by C.E.
I'll never again buy anything expensive from a company who use Royal Mail for deliveries.

September 7, 2023
Unprompted review
Rated 1 out of 5 stars

Never Buy A Phone From These People!!!

I brought a mobile phone from this company which has never worked, after countless attempts to get this resolvedm, I have just been delayed and delayed. The phone which was a Nokia - has and will never work. The only advise I was given was reset it. BUT this does nothing. Extremely bad customer service and seemingly no returns or offer of returns, for faulty goods. Avoid, Avoid, Avoid!!!

November 5, 2022
Unprompted review
Rated 1 out of 5 stars

Rip off fraudsters.

Rip off fraudsters.
This company sold (via amazon) me a phone without a screen cover, unbeknown to me.
When I returned the phone due to a screen issue of black screen (no damage).
They've returned my phone and said the screen protector has been removed.
This is a great scam! No one removed this screen protector.
I am considering legal action now....
Avoid them at all costs

October 5, 2022
Unprompted review
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Rated 1 out of 5 stars

Buyer beware - they won't honour the warranty

I purchased a refurbished Samsung A50 in November 2021, so it is only 9 months old. The screen has failed, with two lines appearing, but I thought that's where the 1 year warranty would help. But apparently not - I returned the phone, they inspected it and said there is a crack in the camera - not the screen which is obviously faulty and so therefore the warranty is invalidated. They will not do anything to rectify the situation. Beware. I would not buy from them again.

August 18, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered a laptop on ebay

Ordered a laptop on ebay. They said that it was despatched (and even gave me a DPD tracking number). Guess what? It didn't exist and they had to refund me.

However it wasted 2 days of my time meaning I lost a potential £60 discount with an ebay voucher, and have no time to order another.

Cheap certainly, but not cheerful!

May 26, 2022
Unprompted review
Rated 1 out of 5 stars

I purchased a mobile phone from this…

I purchased a mobile phone from this company which was dispatched quickly loved the phone but after 2 days it would not charge I got in touch with them and they agreed with me to return they sent me all necessary paperwork to return and said on the return documents that postage is also refundable this cost me £7.65 but this is not happening really disappointed with them and would never go there again. They are a 3 rd party seller through Amazon with whom I've shopped with for years and this is the first time I've been rolled over stay clear

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great Products

Great Products, Great Service, Great Prices delivers what they say.
and when they say. Super.

January 5, 2020
Unprompted review
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Rated 5 out of 5 stars

panasonic blue ray 3d dvd player

Great company, great player and fantastic communication got straight back to me when I emailed about delivery, gave me a discount on the new model when they realised the player I bought was discontinued.
overall would highly recommend this company no problems whatsoever.
+++++

June 9, 2015
Unprompted review
Rated 1 out of 5 stars

Outback BBQ stainless steel

Brought top the range outback BBQ delivered quickly, all good till we looked at official outback website and noticed our BBQ not the same. Sent email and pictures to cheapelectricals, got one email back asking to point out differences so replied and got no response keep sending emails and no reply.
Looked at many images on the web can't figure out which outback BBQ Ouse is?

May 1, 2015
Unprompted review
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Rated 5 out of 5 stars

Cheap Electricals is a blue ribbon company.

I have used Cheap Electricals to source my TV, my Sonos wifi music system and my beast of a BBQ. All of which were delivered really quickly and for much less than I could find anywhere else on the web.
The service is first rate and friendly. If you are looking for an electrical appliance, give them a go.
I would recommend Cheap Electricals to anybody and everybody.

October 7, 2014
Unprompted review
Rated 5 out of 5 stars

Professional, brilliant communication and prompt timely delivery as promised

I ordered a Sony Hifi and it arrived within a week and a half of placing the order, which was a lot quicker than I had first expected as the item was 'available now' rather than 'in stock'.

Customer services were helpful and provided accurate information and the overall cost of the hifi was the best on the internet at the time.

I would recommend cheapelectricals.co.uk due to the value price, great customer service and prompt delivery.

Mike

February 20, 2014
Unprompted review
Rated 5 out of 5 stars

Quick, helpful and great value.

Friendly and helpful advice on the phone. Order dispatched very quick. Great product at great price.
Will buy again from here.

February 17, 2014
Unprompted review
CheapElectricals.co.uk logo

Reply from CheapElectricals.co.uk

Thank you Roy, it is what we aim to do, thank you for taking time to leave a review.

Rated 1 out of 5 stars

disappointed

bought fridge and 20 Min later receive email that my order was cancelled because product is unavailable any more
but 20 Min ago was
my founds was frozen for 48 hours and now have to wait to buy in other site
CHECK YOUR STOCK REGULAR!!!!!!!!!!!!!!!!!!!

August 30, 2013
Unprompted review
CheapElectricals.co.uk logo

Reply from CheapElectricals.co.uk

Interesting review.
1. We did not state the item was available
2. We have a stock checking facility at the top of the page
3. The Worldpay payment system is such that once payment is made we have to accept it, we declined it so it may have been the case that the funds were immediately available , but it is not something we have control over it is the banking system and not unique to us.
4 We wonder how many stars we would have got had we accepted her money and left it a week to tell her ???

Being disappointed is understandable, placing a negative review when you are informed within minutes of placing an order and decided not to check stock is a little strong in our opinion.

www.CheapElectricals.co.uk

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Rated 5 out of 5 stars

Good Service at cheap price

I was a bit reluctant ordering a premium headphone from them as they did not seem to be a dedicated dealer for this sort of things. But I did not need to worry. The price was exceptional and the service quick and reliable as you might wish for.

May 16, 2013
Unprompted review
Rated 4 out of 5 stars

NO COMPLAINTS

Bought a TV 5 years ago along with a 5 year warranty, was delivered within approx 10 working days. TV went wrong after 4.5 years (not cheapelectricals fault) and was written off by D&G the warranty company, I was given the cost of an equal TV to spend at this same company, again took around 10 working days to arrive, I was kept informed by Ray that this was the case so not a problem, TV had a stuck pixel, so Sony said as product was faulty from outset a replacement would be offered, cheapelectricals provided this within 5 working days, which I was delighted with. My calls were always answered and returned, emails replied to within 24 hours! Would reccommend this company, but would advise you email them to check when stock will be available as the website appears not to be fully up to date.

March 13, 2013
Unprompted review

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