Excelent customer service, very communicative. Product arrived after 3 weeks of ordering and in perfect conditions. Only small complaint I have is the quality of the shirts are a little cheape... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality material, but the fit is a bit small, especially after the first wash. Would prefer a custom rhinestone offering, but sparkle letters will do. Not sure how long they'll last after repeated was... See more
Company replied
Cherry was so helpful, really responsive and made the whole process way easier for me. Def someone who cares. The clothes look exactly like the pictures and fit sooo well, I’m really happy with them.... See more
Company replied
I’ve placed two orders from this store, and both have exceeded my expectations. I will say that the print quality is quite delicate, so if you can hand wash, you should do so (if not, delicate cycle o... See more
Company replied
Company details
Written by the company
At Cherrykitten we love every passion and interest in y2k because it is a reference to your UNIQUENESS. Your new clothes are made to please yourself, and so is your life.
Contact info
No. 8 Ng Fong Street, A112, Kowloon, HongKong, 999077, HongKong, Hong Kong
- support@cherrykitten.com
- www.cherrykitten.com
4.3
Excellent
1K reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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after ordering 3 t-shirts they arrived to small
after ordering 3 t-shirts they arrived really small for being an L they fit like a S that would not be a problem for me if i could exchange them for a bigger size wich was not possible you can not return something for a bigger size.
its so sad because i was looking forward to wear them.
April 29, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
We’re so sorry to find your three T-shirts are far too small😔. It’s really frustrating that the size labeled L fits like an S, and we totally understand how disappointed you are after looking forward to wearing them💔.
Please kindly contact our support team at support@Cherrykitten.com with your order details, we will try our best to help you solve this issue properly🤝.
Best regards,
Cherrykitten Customer Service Team
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The shirts are amazing
The shirts are amazing, and I love them. There was an issue with shipping it with the first order.But cherry was so nice and got a replacement out quickly.
May 7, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much for your kind words✨. We’re incredibly glad you love the shirts so much💛. We truly appreciate your understanding about the initial shipping issue, and we’re happy we could send you a replacement in a timely manner🤍.
Best regards,
Cherrykitten Customer Service Team
Easy communication
Easy communication, great product, fast shipping.
Simply great
March 14, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much for your lovely review✨. We’re really glad you enjoyed our smooth communication, great product quality and fast shipping💛. It’s our pleasure to serve you.
Cherrykitten Customer Service Team
They were not helpful and asking me for…
They were not helpful and asking me for info they already had to waste time
May 4, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
We sincerely apologize for the frustration you experienced—that’s never our intention.
If you’re still open to it, we’d genuinely like to make things right. Please feel free to reply directly—we’re here to help, not to waste your time. Thank you for holding us accountable. support@cherrykitten.com
Have a nice day,
Cherrykitten Customer Service Team
Very nice quality arrived quickly
April 7, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you! So glad you love the quality and fast delivery! 😊💛
Cherrykitten Customer Service Team
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My shipment arrived 5 months late
Finally, after 5 months, my shipment has arrived.
I’m a loyal customer from Chile, I have bought several times because I love your T-shirts. However, I’m writing to share some feedback regarding the shipping process, which has significantly changed due to new Chilean tax regulations effective since October 2025.
My recent order took 5 months to arrive (from November to April). Additionally, because Cherrykitten is not yet registered with the Chilean Internal Revenue Service (SII - Servicio de Impuestos Internos), I had to pay 19% VAT plus administrative fees directly to the local post office and pick up the package in person at a branch.
Other global platforms have already registered under the "Simplified Tax Regime" (IVA a los Servicios Digitales / Comercio a Distancia). This allows them to collect the 19% VAT directly at checkout.
The benefits for Cherrykitten would be:
1. Faster Customs Clearance: Packages from registered companies go through a "green channel," arriving in weeks instead of months.
2. Door-to-door Delivery: Customers won't have to go to a post office to pay taxes manually.
3. Better Customer Experience: No hidden costs or delays for your Chilean fans.
You can find more information on how to register on the official SII website: sii.cl
I love your products and would love to keep buying from you, but the current 5-month wait makes it very difficult. I think I'll consider not buying until you can do the registration 😢. I hope you consider this registration to improve the experience for all your Chilean customers. Thank you!
April 29, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much for your thoughtful and incredibly helpful feedback — we truly appreciate your loyalty and the time you took to explain the situation in Chile.
We’re sincerely sorry your order took 5 months to arrive and that you had to deal with extra fees and pickup hassles. You’re absolutely right about the SII registration, and we’re now looking into the Simplified Tax Regime to enable faster, door-to-door delivery for Chilean customers like you.
Your voice makes a real difference — thank you for caring enough to share this! 💛
Warmly,
Cherrykitten Customer Service Team
It’s good quality
It’s off quality , it’s really easy to order. My boyfriend is really happy with the shirt.
April 30, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you for your feedback! We're so glad your boyfriend loves the shirt — and we appreciate you giving us a chance to make it right. Hope to see you again soon! 😊💛
Cherrykitten Customer Service Team
Loves it <3
I had a seamless experience ordering from Cherrykitten and the items I got are so cute!! Thanks xo
April 30, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Aww, thank you so much! 💖 So happy you loved your order — thanks for choosing CherryKitten! xo 😊
Cherrykitten Customer Service Team
I never got my order
April 29, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
We’re so sorry to hear you haven’t received your order — that’s definitely not the experience we want for you!To help resolve this quickly and securely, could you please email us directly at support@cherrykitten.com with your order number? Our team will look into your shipment right away and make things right.Thank you for giving us the chance to help!
Cherrykitten Customer Service Team
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My experience was excellent
My experience was excellent. I have no complaints. My friend loved her outfit.
I will be back.
April 29, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much! We're thrilled to hear you and your friend loved the outfit — can't wait to welcome you back! 😊💜
Cherrykitten Customer Service Team
Cute design, Bad Material
Cute design, exactly as shown in photo. Material is swimsuit material, which isn't great. Nice shirt though, got a lot of compliments.
April 29, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you for your kind words! We're so glad you loved the design and got lots of compliments! 😊
We appreciate your feedback about the material too — we’ll share it with our team for future improvements. Hope to see you again soon! 💜
Cherrykitten Customer Service Team
Shipping takes a little while but super…
Shipping takes a little while but super happy with the quality of the items for the price! Customer service has been great to deal with and they help resolve issues quickly. This is my second time ordering from them and I will be again!!
April 27, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much for your wonderful feedback! We're thrilled you're happy with the quality and our service — and we truly appreciate your support as a repeat customer! Can't wait to serve you again! 💜😊
Cherrykitten Customer Service Team
Goat Cherry
The clothing arrived safely and in perfect condition. The quality is excellent and everything looks exactly like in the pictures. The sizing is accurate and everything fits perfectly as expected. I’m very satisfied with my order. Also, Cherry was very helpful and responsive when assisting me with tracking the shipment. Great customer service and overall a very good shopping experience!
April 28, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much for your kind words! We're delighted to hear everything arrived perfectly and fit just right — and we'll be sure to pass your praise on to Cherry! 😊
So glad you had a great experience, and we can’t wait to serve you again! 💜
Cherrykitten Customer Service Team
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Perfect order
Perfect order, super nice t-shirts, pretty fast delivery considering I live in Europe. Also, shout out to Cherry from customer service that helped me and monitored my order the whole time!!! Definitely recommend
April 27, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much! We're thrilled you loved your order and the service from Cherry—she’s awesome! 😊 Thanks for the kind words and recommendation! 🇪🇺👕
Cherrykitten Customer Service Team
Never too old!
I'm a 62-year-old woman who still thinks she's 22 and I absolutely love your products! I bought the rat skirt and "cunty" top and can't wait to wear them
April 15, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
You’re amazing—and your style is timeless! 😍 So glad you love your rat skirt and “cunty” top. Wear them with confidence—you rock it at any age! 💃✨
Cherrykitten Customer Service Team
Really great shirt and cool design the…
Really great shirt and cool design the shirt is smooth and thin so perfect for the summer.
First time having a reel phone number to chat with Cherry to follow my order and she is really helpful and joyful to talk about my tracking package.
The only negatif point is that the white part on the jersey is a bit transparent.
Good brand, i recommand.
Thanks
April 3, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
Thank you so much for your kind words! 😊
We’re thrilled you love the shirt, the summer-ready fabric, and Cherry’s support—she’s a joy to work with!
Thanks also for the note about the white panel—we’ll pass that feedback along. So glad you’d recommend us! 🙌👕
Cherrykitten Customer Service Team
The shirts & designs are nice however…
The shirts & designs are nice however the designs are already peeling while wearing for the first time. It's really disappointing. I haven't even washed it yet and it's peeling off!
April 26, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
We are deeply sorry about the peeling print issue on your new shirt 😔.
We feel extremely disappointed to hear this happened before washing 🧵.
We sincerely apologize for this unsatisfactory product quality 📜.
Please contact support@cherrykitten.com to get proper assistance 📩.
Best regards,
Cherrykitten Customer Service Team
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Very helpful customer service
I really enjoyed working with this store! The delivery took some time, but you get rewarded in the end! Excellent customer service, very quick to respond. I especially enjoyed communicating with the representative Anne, she resolved my issues hassle-free and with the best outcome.
April 2, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
We are grateful for your warm and detailed review 🤍.
We’re delighted Anne could resolve your issues with great service 💬.
We truly appreciate your patience regarding delivery time 🚚.
Your satisfaction will always be our top priority ✨.
Best regards,
Cherrykitten Customer Service Team
Incredible quality
April 26, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
We greatly appreciate your lovely comment 🤍. We’re thrilled you are impressed by our incredible quality ✨. Your kind feedback means a lot to our team 🌟. We will keep delivering great products for you 🛒.
Best regards,
Cherrykitten Customer Service Team
Totally Awesome!
April 4, 2026
Unprompted review
Reply from Cherrykitten
Dear Customer,
We are so thankful for your wonderful compliment 🎉. Your kind words make our work worthwhile ✨. We truly appreciate your positive feedback 🌈. We will keep up our efforts for every future order 💛.
Best regards,
Cherrykitten Customer Service Team
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