Cheshire Cheese Company Reviews 

1,524
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of delicious cheeses and beautifully presented gift hampers that consistently arrive promptly and in top condition. Many people find the website very user-friendly, making the entire ordering process smooth and hassle-free whether shopping for special occasions or treating themselves. Some reviewers were not happy with delivery delays, uncommunicative customer service, and missing tracking details that caused significant frustration during the busy Christmas season. Additionally, a few consumers reported receiving incomplete packages, damaged boxes, or occasional quality problems with specific food items. Others noted that they struggled to get timely replies when attempting to resolve these issues.

What people talk about most

Product

People report overwhelmingly positive experiences with product offerings, praising the sensational cheeses... See more

Delivery service

Customers had positive experiences with the delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, frequently noting that the website is simple to navigate and... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious flavors, creamy... See more

Service

Reviewers mention positive feedback about service, highlighting the fast delivery, nice packaging, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the option to personalise the options in the hamper. Didn't receive a confirmation email for the order (not in spam either) so spent a few weeks worrying the order wouldnt arrive ... but thankfu... See more

Rated 4 out of 5 stars

Prompt delivery, well presented. Disappointed that unfortunately, one of the boxes was broken inside the packaging which was intact. Managed to repair with glue as it was to be a Christmas gift. Perha... See more

Rated 5 out of 5 stars

I ordered a hamper for my brother in law as a get well gift as he'd seen the hamper I bought for my father in law at christmas. The cheese, crackers and jams were beautifully displayed in a lovely bo... See more

Rated 5 out of 5 stars

Lovely range of products. Whether purchasing as a treat for yourself or a gift for others you'll find something that's just right. The cheeses are sensational and all the accompaniments are pretty goo... See more


Company details

  1. Cheese Shop

Written by the company

Cheshire Cheese Company has carefully produced a fantastic range of contemporary Cheeses for everyone to enjoy. Our quality of products, gifts and service is exceptionally high and important to us to maintain. If you have any issues please contact us directly before posting a review.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(1,524)

588 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant company

Brilliant company, love the cheese which is high quality and very tasty, plenty of choices too, every order has been delivered quickly, packaged really well and I get notified when it's out for delivery. Easy to use website with plenty of payment options, would definitely recommend.

March 30, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Elizabeth,

Thank you so much for your wonderful review. We’re delighted to hear you’ve enjoyed the quality of our cheese and the variety we offer, as well as our delivery and service.

It’s great to know you find the website easy to use too – and we really appreciate your recommendation!

Kind regards,
The Cheshire Cheese Company

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Rated 5 out of 5 stars

Good quality products

Good quality products at reasonable prices.

March 10, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Kelly,

Thank you for your review. We’re really pleased to hear you’re happy with the quality of our products and feel they offer good value.

We appreciate you taking the time to share your feedback.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

My good freind got me a selection of…

My good freind got me a selection of wine for xmas (which i don't celebrate) which had 2 truckles of "cheshire cheese co" included in it... the "black bob" cheddar and a "special reserve" cheddar... i have since become addicted to "black bob"...possibly the creamiest, most mouthwatering cheddar i have ever had (despite living 10 miles from actual cheddar in somerset!)... couldn't reccomend highly enough... prompt delivery,well packaged and ready to enjoy...! Just buy some innit!

March 17, 2026
Unprompted review
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Reply from Cheshire Cheese Company

Hi Robert,

Thank you for such a fantastic review – it really gave us a smile! We’re so pleased to hear you’ve discovered (and become a bit addicted to!) our Black Bob – it’s definitely a favourite for a reason.

Great to hear you were happy with the delivery and packaging too. We really appreciate the recommendation!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

I purchased as a Mother's Day gift

I purchased as a Mother's Day gift. It arrived when it was promised and Mum was delighted with what was inside, and has enjoyed trying some different cheeses. I will be considering this for other gifts in the future. Thanks Cheshire Cheese Company!

March 15, 2026
Unprompted review
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Reply from Cheshire Cheese Company

Hi there,

Thank you for your lovely review. We’re so pleased to hear your Mum enjoyed her Mother’s Day gift and had fun trying some new cheeses.

It’s great to know you’d consider us again for future gifts – we really appreciate it!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Excellent choices of cheeses provided…

Excellent choices of cheeses provided with condiments. I chose a hamper gift which was a variety of cheeses. Excellent service and local cheeses included.

March 20, 2026
Unprompted review
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Reply from Cheshire Cheese Company

Hi Barbara,

Thank you for your lovely review. We’re so pleased you enjoyed the variety in the hamper and the selection of cheeses and condiments.

It’s great to hear you were happy with the service too – we really appreciate your feedback.

Kind regards,
The Cheshire Cheese Company

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Rated 5 out of 5 stars

Excellent

This wasn’t for me, it was a birthday present for my brother-in-law, and he thoroughly enjoyed it. Speedy delivery, too

March 23, 2026
Unprompted review
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Reply from Cheshire Cheese Company

Hi Neil,

Thank you for your review. We’re so pleased to hear your brother-in-law enjoyed his birthday gift, and that it arrived nice and quickly too.

We really appreciate you taking the time to share your experience.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

DELICIOUS EXPERIENCE.

Love this company. Whenever I've ordered from them. No problem. The cheeses are always fresh. Chutney are delicious. Always arrived on time. Don't buy cheese from supermarkets anymore.

March 11, 2026
Unprompted review
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Reply from Cheshire Cheese Company

Hi Sandra,

Thank you so much for your lovely review. We’re delighted to hear you’ve had such consistently positive experiences with us and that you enjoy both the cheeses and chutneys.

It’s wonderful to know we’ve become your go-to for cheese – that really means a lot.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company, the selection of cheeses is outstanding! My personal favourites (vintage, masala and creamy Cheshire my top 3).
The customer service team prompt and courteous…. immediately back to you with responses to any queries. The selection of gifts are extensive, but also gives you flexibility to choose your choices of cheese and finally the presentation boxes are outstanding! I use your company for birthday, Christmas and anniversary gifts…. Love, love, love

February 27, 2026
Unprompted review
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Reply from Cheshire Cheese Company

Hi Lesley,

Thank you so much for such a lovely review – it really means a lot to us. Great choices with the Vintage, Masala and Creamy Cheshire too!

We’re so pleased to hear you’ve had good experiences with both our products and customer service, and that you keep coming back to us for your gifts – that’s the biggest compliment we could ask for.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Bought for gift, recipient was thrilled

I wanted a gift for a guy hard to buy for. So I settled for a lovely build-your-own Cheese & Wine lovers hamper, where you handpick any three cheeses, chutney, biscuits, and a miniature red or white wine. Old hag, Masala, & Vintage, with Back Bob Biscuits, Chutney & Red Wine all arrived beautifully boxed & safely posted within a couple of days, ready to gift. The recipient was thrilled.

March 7, 2026
Unprompted review
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Reply from Cheshire Cheese Company

Hi there,

Thank you so much for your lovely review. It’s great to hear the build-your-own hamper made the perfect gift – especially for someone tricky to buy for! We’re delighted it arrived safely and that the recipient was so pleased with it.

Kind regards,
The Cheshire Cheese Company

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Rated 5 out of 5 stars

Birthday sorted

The hamper ordered for my sister's birthday arrived on time in tip-top condition. She was delighted with the variety and quality of the cheeses and pickles, not forgetting the bubbly !

March 4, 2026
Unprompted review
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Reply from Cheshire Cheese Company

Hi Sue,

Thank you for leaving us this review - it really means the world to us to hear such positive feedback. We're delighted to hear your sister loved her birthday gift - we hope it was thoroughly enjoyed!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

I always have a smile on my face

This cheese is always top drawer and an enjoyable treat I love the accompanying items such as the chutneys and now crisps
Great company to order from easy usage and no order is to small👍

March 6, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Chris,

We're pleased to hear such fantastic words about our range. We're passionate about our cheese and entire range (which we hope you can tell!), so nothing makes us prouder than knowing they’re being enjoyed by fellow cheese lovers. Thank you for leaving us this review,

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

My regular order of Cheshire Cheese

An excellent range of flavours and sizes. Delivered promptly by Royal Mail.

March 5, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Colin,

Thank you for leaving us this review - we're pleased to hear about your positive experience with our range and service. We appreciate you taking the time to share your experience!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Quick and efficient from placing the…

Quick and efficient from placing the order to receiving it

March 16, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Mrs Hatto,

Thank you for leaving us this review - it really means the world to us to hear such positive feedback! We appreciate you taking the time to share your experience.

Kind regards,
The Cheshire Cheese Company

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Rated 5 out of 5 stars

Excellent cheese

Excellent cheese. Great fast delivery. Love it.

March 6, 2026
Unprompted review
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Reply from Cheshire Cheese Company

Hi Sylvia,

Thank you for leaving us this review - it really means the world to us to hear such positive feedback! We appreciate you taking the time to share your experience.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

The hamper was bought as a gift

The hamper was bought as a gift, it is really good to be able to choose each item for the hamper.
Most other companies you don’t get as much choice.
The hamper was very well received

February 23, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Jenny,

Thank you for leaving us this review - it really means the world to us to hear such positive feedback! We appreciate you taking the time to share your experience.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Easy to order

Easy to order, delivery as promised. Products are excellent, only tried one cheese so far but it was excellent so expect the rest to be the same. Good shelf life of the cheeses.

March 5, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi James,

Thank you for leaving us this review - it really means the world to us to hear such positive feedback! We hope you enjoy the rest of the cheeses and we appreciate you taking the time to share your experience.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Good value

Beautifully packaged, quick delivery and good value. Thank you Cheshire Cheese!

March 2, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Megan,

Thank you for leaving us this review - it really means the world to us to hear such positive feedback! We appreciate you taking the time to share your experience.

Kind regards,
The Cheshire Cheese Company

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Rated 4 out of 5 stars

Lovely cheese, nicely packaged

Took a little longer than i thought, so arrived after Valentine's day, but my husband (the cheese nut!) loved the gift. It was well packed, as well as looking nice as a package. He loved the cheeses i had chosen. So all in all, a great gift. Will use again👍

February 12, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hello Bonnie,

Thank you for your lovely review! We're so pleased to hear that your husband enjoyed the cheeses and that the gift was well received.
We’re glad the presentation and packaging made a good impression too.

Our deliveries can take up to 3 days depending on when an order is placed, so we always recommend ordering a little in advance for time-sensitive gifts where possible. We’re delighted it still made a great gift and really appreciate you taking the time to share your feedback. We look forward to sending more cheese your way in the future!

Kind regards,

- The Cheshire Cheese Company Team

Rated 5 out of 5 stars

Birthday Gift Voucher

A Gift voucher was for a birthday present, quick simple and easy.

February 23, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi David,

Thank you for leaving us this review - it really means the world to us to hear such positive feedback! We appreciate you taking the time to share your experience and we hope the recipient enjoys their gift.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Absolutely wonderful cheeses all very creamy and flavoursome.

Absolutely wonderful cheeses all very creamy and flavoursome, delivered in no time at all. Will be ordering again

March 2, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Cliff,

Thank you for leaving us this review - it really means the world to us to hear such positive feedback! We appreciate you taking the time to share your experience.

Kind regards,
The Cheshire Cheese Company

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