Chime is simple to use. Giving I have extreme mental health issues I often think I have a million dollars when my monthly benefits come in witch goes quickly. So I often run out of money quicker than... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have never had any issues with Chime. I've had my account for years. Get your direct deposit a few days early. Love that after awhile there is a type of overdraft protection if you need it. No overd... See more
Company replied
Chime has always been there for me when times were less than ideal financially. Between SpotMe and the more recent MyPay addition to their wealth of offerings, I never worry about how I'll pay for my... See more
Company replied
Chime is better than a bank and they value their consumers. They support and help ensure success with my financial goals with their education on financial literacy and also with their products and pro... See more
Company replied
Company details
- #103 of 110 best companies in Financial Institution
About Chime
Written by the company
A financial technology company that helps you unlock financial progress through credit tools, access to early pay,² and no monthly fees.
-
No hidden fees
No monthly fees, overdraft fees¹, or minimum balance requirements. -
Get paid early
Access your paycheck up to 2 days early with direct deposit², or get up to $500 before payday with MyPay³. -
Smarter spending & saving
Overdraft coverage up to $200 with SpotMe⁴, grow savings automatically, and use 47,000+ fee-free ATMs⁵. -
Build credit safely
Use the Secured Chime Visa® Credit Card⁶—no credit check required. -
Banking made simple
Easy-to-use app, real-time alerts, and friendly support.
Chime helps you take control of your money.
¹ Optional services and products may have fees or charges.
² Early access to direct deposit funds depends on payer
³ Eligibility requirements apply. Not all users will qualify. MyPay® credit limits range from $20-$500.
⁴ SpotMe® eligibility requirements apply. Overdraft only applies to debit card transactions and cash withdrawals. Limits range from $20-$200. Chime® Checking Account required.
⁵ Out-of-network ATM withdrawal and over the counter advance fees may apply.
⁶ The secured Chime Visa® Credit Card is issued by The Bancorp Bank, N.A. or Stride Bank, N.A. pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted.
Contact info
United States
- 844-244-6363
- www.chime.com
3.5
Average
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm very frustrated with Chime Bank
I'm very frustrated with Chime Bank. They change up rules and hold up your money and offer no solutions. I uploaded a retirement check on July 14 at 1pm chime will not release the funds until Monday July 20. This is the 6th check I have received from my retirement so why would it take all these days to release my funds. My payroll hits my account at midnight every other Wednesday, Chime does not release my funds until late evening the next day. It's time for a real bank account I'm over chime.
July 13, 2026
Unprompted review
Reply from Chime
Hi Nikisha,
We understand how frustrating it is when you don't get your funds right away. We just want to give a clarification that Chime determines whether your check is subject to a hold based on a variety of risk factors, which means some of your checks might have a hold time, while others may not. This helps us make sure that the check clears.
Also, the timing in direct deposit processing can be influenced by bank holidays, employer payroll schedules, or issues with your payer. If your deposit is not yet visible, it’s likely still being processed by your employer or benefits provider. Rest assured that Chime makes your money available immediately upon receipt.
For further assistance, you may contact us in the app or at 1 (844) 244-6363.
- The Chime Team
This is the best banking experience…
This is the best banking experience I've ever had the pleasure to be a part of. I haven't experienced the difficulties that many banking individuals encounter. Looking to a great future and any possible new benefits that will be offered. Keep up the great work.
July 15, 2026
Unprompted review
Reply from Chime
Hi there,
Thanks for the review. We’re glad Chime has helped make managing money feel simpler and more convenient.
- The Chime Team
Reply from Chime
Hi Jennifer,
Thanks for being part of Chime! We’re glad we're able to provide protection for your everyday banking needs.
- The Chime Team
Unable to get access to my account
I have signed up with Chime several years ago, and still have fund in it. But recently I am unable to log in, after call for serveral time, only got a cold email tell me unable to verify my account.
How could you shut down my account without any notice? no email no letter, I need to get my money back!
June 1, 2026
Unprompted review
Reply from Chime
Hi Zachary,
We completely understand your frustration and want to make sure this is handled correctly for you. To investigate what happened and get this resolved, please connect directly with our Member Services team at 1 (844) 244-6363. We’re here to look into your account right away and provide the support you need.
- The Chime Team
CHIME promotes Fraud…
My account got compromised and a fraud charge happened. CHIMEs dispute system is a joke. They closed my dispute saying no errors and I lost $181,67. This is a horrible company to deal with. They now use an AI to answer their service and it keeps hanging up on you. Totally useless company. Promotes theft. No protection.
July 8, 2026
Unprompted review
Reply from Chime
Hi David,
We hear you. We take situations like this seriously and understand that you may not want to deal with our phone lines right now, so you can reach us directly through the secure chat in your app instead. Our Member Services team wants to take a second look at your case. Please reach us there, or if you prefer to call, you can reach us at 1-844-244-6363. Please feel free to share any documentation you have so we can investigate this further.
- The Chime Team
So easy less hassle and really it helps…
So easy less hassle and really it helps me my family very much thank you
July 14, 2026
Reply from Chime
Hi Joel,
Thanks for being part of Chime. We’re glad we could help make managing money a little easier.
- The Chime Team
Call back number's been compromised
I called Chime and they said to identify you they call me back when they called back apparently it wasn't them even though it's they said it was them and I can't get it through anyone's head that their phone lines have been compromised. I had over $400 taken out of my account and they're saying there was no mistake well I didn't authorize it and I sure in the heck don't know who did it.
July 7, 2026
Unprompted review
Reply from Chime
Hi Christina,
Dealing with unauthorized account activity and confusing phone calls is incredibly stressful, and we understand why you want answers. If you have any additional information, kindly submit it so we can investigate it further.
We want to keep your information completely secure, so we can't look into specific account records over social media. Please contact us at 1-844-244-6363. Our team is available to help you.
- The Chime Team
Chime is shielding thieves after they…
Chime is shielding thieves after they physically stole $3,100 from my account
On April 14, 2025, individuals deliberately removed me from my business premises, took physical possession of my phone, accessed my Chime account, and transferred $3,100 to another Chime account under their control.
I filed an official police report #26019780.1 with the San Diego Police Department documenting this as grand theft. The report contains the names and addresses of the suspects. I also filed formal complaints with the Consumer Financial Protection Bureau (CFPB) and the California Department of Financial Protection and Innovation (DFPI).
Despite all of this, Chime has denied my dispute three times. I even contacted Chime executives via LinkedIn — they claimed they would investigate, only to later send me the same generic denial.
This is outrageous. Chime has clear evidence that this was a physical theft, yet they continue to protect the perpetrators and refuse to return my stolen funds.
I demand the immediate return of the $3,100 that was criminally taken from my account.
July 13, 2026
Unprompted review
Reply from Chime
Hi Oleg,
It is completely understandable that you are deeply frustrated. Having your account compromised, money stolen from your account, and repeated denials of your dispute is stressful enough. If you still disagree with the decision made in our investigation, please get in touch with us again through the app or at 1 (844) 244-6363 so our team can look into this a bit more deeply with you.
We'd also encourage you to prepare the following details ahead of calling if you have them:
- Device Security Evidence
- Account Compromise Proof
- Known Scams/Phishing
- The Chime Team
Chime has helped me save money and…
Chime has helped me save money and chime corrects any errors
July 14, 2026
Unprompted review
Reply from Chime
Hi Germain,
Thanks for sharing your experience with us. We’re glad we could help make managing your finances a little easier.
- The Chime Team
I have been a member of Chime for…
I have been a member of Chime for years! I recommend them to all of my friends and Co-workers! Fantastic banking and love all the options available!
July 14, 2026
Reply from Chime
Hi Matthew,
We really appreciate your continued trust in Chime. Thanks for being a longtime member and for sharing your experience.
- The Chime Team
Great love it
July 14, 2026
Unprompted review
Reply from Chime
Hi Renee,
We appreciate the review and are happy to hear you’ve had a positive experience with Chime.
- The Chime Team
Yall really need to shut down yall…
Yall really need to shut down yall company if yall can’t pay people there money back like period im letting everybody know right now don’t go through chime trust me they is so dang cheap and if yall already have them and yall make real dispute like I did and they denied yall on god im done with them once my dispute is done like dead serious this is bull like I shouldn’t have to wait till the freaking 28 to get moly money period and then they will denie yall so quick so they don’t have to pay yall the money back that’s why im switching to a real bank skip chime I don’t have time for this anymore to keep waiting for my money so yall don’t go with chime even if yall planning on it but if yall already going through I advise yall to open a real bank account that’s what I am about to do I have one more direct deposit going on this month I bet you next month it would not be on there anymore at all that’s facts they don’t no how to treat they customers right 💯💯💯💯💯💯💯💯 so like I said people who don’t have them don’t get them but people do have them I advise yall to switch to a real bank for real for real
July 4, 2026
Unprompted review
Reply from Chime
Hi Curtis,
We appreciate the review and we understand how stressful it is to wait for a period of time only to deal with a denied dispute. We want to do everything to turn this around.
For denied disputes, the transaction will stay in your account history. If you have new information that was not included in your original dispute, you might be able to file for reinvestigation. Here are additional information that might help with your dispute reinvestigation:
• Police reports
• Hospitalization/Prison record
• Timesheets
• Purchase receipts
• Travel/GPS screenshots or proof of location (flight tickets, reservations, etc.)
Additionally, we want to make sure your account details stay completely secure, so we can't look into specific account details over social media. If you'd like to discuss the details of our investigation, please contact us at 1-844-244-6363. Our team is available to help.
-The Chime Team
This bank is trash there call center u…
This bank is trash there call center u cant under stand no one i finally figured out what they were say and all I got was lies wouldn't recommend to anyone they held my check a week then made me wait another week for my check cause they said the picture wasn't good enough even tho is said it was good trash ass company's
July 14, 2026
Unprompted review
Reply from Chime
Hi Kevin,
We understand how frustrating it is to have a hold placed on your check. We determine whether your check is subject to a hold based on a variety of risk factors, which means some of your checks might have a hold time, while others may not. This helps us make sure that the check clears. If the check is held and you deposit your check before 5PM EST you will have to wait for five business days for the amount to appear on your account. If it is a business day, then the day you deposits the check is day 1. You will receive 50% of your money (up to $200) by end of day (if it is a business day), and the rest after a 5 day hold.
That said, if you deposit your check after 5PM EST, you will have to wait for five business days for the amount to appear on your account. The next business day is day 1 (since it's after 5 pm). You will receive 50% of your money (up to $200) by the end of day 1 (the next business day since it's after 5pm), and the rest after a 5 day hold.
Just a reminder, this processing time helps ensure the check clears and supports secure, reliable deposits for you.
Also, to further assist, please reach out to us right in the app or call us at 1-844-244-6363.
-The Chime Team
It's great until you need customer service help
It's great if you have direct deposit only. & NEVER need customer service help. it takes about 5-10 business days for a physical check to clear your account.
The most frustrating thing is, I've been charged $40 in late fees by utility companies due to Chime not deducting the payment for 7-10 business days. The utility & insurance companies both showed the bills as paid along with confirmation numbers. For some reason Chime doesn't deduct the money or have knowledge of the payment for 7-10 days later then I got late fees from the companies.
Chime's responses to your complaints &/or messages never address the actual issue (ie... late fees due to their incompetence or procedure). I've called their customer service line twice, spoke to a human vs AI and they were just as useless. It left me with dings on my credit & owing $40 in late fees due to them.
July 13, 2026
Unprompted review
Reply from Chime
Hi Amy,
We understand how frustrating it is for your payment not being automatically deducted to your account and when it takes time for your check to clear. We determine whether your check is subject to a hold based on a variety of risk factors, which means some of your checks might have a hold time, while others may not. This helps us make sure that the check clears. If the check is held and you deposit your check before 5PM EST you will have to wait for five business days for the amount to appear on your account. If it is a business day, then the day you deposits the check is day 1. You will receive 50% of your money (up to $200) by end of day (if it is a business day), and the rest after a 5 day hold.
That said, if you deposit your check after 5PM EST, you will have to wait for five business days for the amount to appear on your account. The next business day is day 1 (since it's after 5 pm). You will receive 50% of your money (up to $200) by the end of day 1 (the next business day since it's after 5pm), and the rest after a 5 day hold.
Just a reminder, this processing time helps ensure the check clears and supports secure, reliable deposits for you.
Also, to further assist you regarding your payment deductions, please reach out to us right in the app or call us at 1-844-244-6363.
-The Chime Team
This app is a lifesaver
This app is a lifesaver. So glad my granddaughter told me about it. Fits my needs and I'm already raising my credit score!
July 14, 2026
Reply from Chime
Hi Margaret,
We appreciate the review and are happy to hear you’ve had a positive experience with Chime.
-The Chime Team
Chime is AWESOME 👍👍👍
July 13, 2026
Reply from Chime
Hi Danial,
Thanks for the kind words. We’re happy to hear you’re enjoying Chime.
- The Chime Team
Absolute trash
Absolute trash! My phone was stolen and someone stole thousands of dollars from my chime account. This person has been charged with credit card fraud and theft but chime won’t refund it even with all requested documentation.
July 14, 2026
Unprompted review
Reply from Chime
Hi Bethany,
We understand how stressful this experience is and how frustrating it can be to deal with unauthorized activity impacting your funds. Keeping your account secure is our top priority, and we want to ensure you have a clear, seamless path to finding answers.
If the final result is not in your favor, please know that you still have options. You can request a reinvestigation so we can take a closer, more detailed look at your case. Please don't hesitate to reach out to our Member Services team again at 1 (844) 244-6363 or through the Chime app. We are fully committed to helping you get the answers and resolution you deserve.
- The Chime Team
Reply from Chime
Hi Alice,
We appreciate the review and are happy to hear you’ve had a positive experience with Chime.
- The Chime Team
Do not bank with chime they will close…
Do not bank with chime they will close your account without any notice and all your money will be froze. I called and got zero answers.
Still no answers. Says I won't be getting a refund check. Says their system doesn't allow them to see what's wrong and why they froze my money. When I ask what I did wrong, they say our system doesn't allow us to see. Just terrible. I have no money right now and have zero answers or timeline when this will be fixed.
July 11, 2026
Unprompted review
Reply from Chime
Hi Sophat,
Suddenly losing access to your funds is deeply frustrating, especially when you are looking for clear answers about what is happening. We want to ensure you have a straightforward and secure path to get the exact information you need regarding the status of your account.
If you’re willing, we encourage you to reach out to our Member Services team again at 1 (844) 244-6363. Our team is available 24/7, dedicated to helping you resolve any issues, and ready to provide detailed information on your account and next steps.
- The Chime Team
Get chime, you'll save your dime. Chime's got everything. Savings credit loans, everything and a real person to talk to.
If I have a problem with somebody that took money out, and I don't recognize that you guys react faster than any bank or any money, people, can you get to talk to a person when you need help? If that person can help you, they will go get a person. And if that person can't get help and they will find someone to help me. That's why I love this chime. You guys keep making things better for ordinary people. Middle class people that lose their job and people that are 62 years. Oh, and older and 67 me and my wife. We both got chime, but she lost her job for a while because she broke her arm. When she looked at me the other day, chime's not giving me money. Because I can't put my paycheck in there because I won't get one till I go back to work. But I sent her to chime, and when she was getting her money, she sure did enjoy that. It was like I said her. We're both in the 60s and we've been injured and we got social security going in there, and we trust you guys. I put my trust in you guys. I don't think you need to do anything you already give us freevies. When you use the gas, you get paid back. The fees are very limited. Comes to the loan, and in my pay. I totally agree that's enough. And people don't try to take advantage of that. And people think, why do you get that much in there? When you have to put your paycheck, you have to direct deposit stuff in there. And that would show people how to do that. So far, i've had thirty people that join chime.When putin told your mother that you believe, I just always forget to figure out how to fix those i just tell him you have to do direct. Deposit with your paycheck. Cause I back chime, because, chime backs me I'm Happy
July 13, 2026
Reply from Chime
Hi Michael,
Thanks for the honest feedback! We’re glad you’ve had a good experience overall and will continue working to improve support.
- The Chime Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.