Me and my friend book Antarctica cruise through them. We paid the most out of everyone on the cruise and our room was leaking water. Please don't go through them. Edit - contrary to what the compan... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Me and my friend book Antarctica cruise through them. We paid the most out of everyone on the cruise and our room was leaking water. Please don't go through them. Edit - contrary to what the compan... See more
Company replied
Stayed 3 nights at Ecocamp in Torres del Paine. Superb scenery. Great guides. Lots of Tasty VEGAN food. Unique accomodation. EXCELLENT! 10 day trip to ANTARCTICA on board the Ocean Endeavour. Amazing.... See more
Everything that Chimu arranged for us was perfectly organised. The multiple transfers in Lima, Cusco and Santiago were seamless with good drivers/guides in well maintained clean vans with plenty of s... See more
This was an outstanding adventure.Gavin Breeze was very helpful in making it happen. My daughter and I stayed in Ushuaia 2 nights arranged by Gavin. Crossing the Drake Strait was challenging both ways... See more
Chimu travellers come from all corners of the globe and all age ranges, the common thread being a love for Latin America and/or Antarctica. They tend to want more than a bird’s eye view of the destinations they visit, preferring an up close and personal experience to get the most out of the journey in a way that suits them best. When it comes to our clients, Chimu’s philosophy is simple; use specialised knowledge to work with our clients, accommodating to their individual needs.
208/308 Pacific Hwy, Crows Nest, 2065, Sydney, Australia
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealing with Doug White has made the booking process easy. First time booking everything online and not seeing a person. Doug has answered all my questions.
Not sure, but he is that good he must be a Collingwood supporter.
Booking process with Craig was easy with all information and help provided without delay. Thankyou Chimu.
My Southern Light flight was awesome, we were treated to an amazing Aurora display for several hours. The flights was well organised and Craig Deuchar from Chimu was fantastic, he promptly provided all information required for the experience and was quick to respond to any questions. The flight experience was truly breathtaking.
The night of the flight was organised very well. Great view of the Aurora Australis. Qantas staff on board did not tell passengers to clean their seat trays etc before the seat swop. Some seats were not good for the changing passenger.
Gavin Breeze went out of his way to help me find the dates and kind of berth I needed. not to mention unentangling the air flight problem.
Communications were a bit strangled due to internet connectivity issues, but Gavin kept at it. Well done!
Friendly and efficient ready to assist and very informative.
Organizing our forthcoming tour to Antarctica was made quite seamless with the assistance of Jessica and (subsequently) Doug.
Lisa provides excellent service and very quick to reply
Lisa was able to plan my trip twice , she was very patient, and did a great job!!
Lisa Easton from Chimu Expeditions was most helpful from the get-go. I saw the FB promotion for BEST OF ANTARCTICA : PRISTINE WILDERNESS for 2023 departure and took the plunge, phoning Lis. She guided me through the whole process. Friendly, professional and efficient. Thank you Lisa
Superb service, great enthusiasm, will always go extra mile to genuinely help the customer with in depth research to find the best possible deal. Very patient too with numerous requests and changes I have asked for. I have been blown away by his quality of care and help.
Highly recommend my travel agent buddy Doug.
I love the Chimu guys, super friendly - experts in their field.
They’re great.
JASON WAS VERY FRIENDLY AND HELPFULL, I DID THE FLIGHT LAST NOVEMBER TO THE SOUTH POLE WHICH WAS FANTASTIC AND WELL RUN
Helpful and organised approach to planning the Antarctic adventure. Responsive to questions and clear on processes. Flexible to change according to needs. Very much looking forward to my trip!
Karen delivered excellent customer service and was very knowledgeable in her travel options and advice.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.