Choice Home Warranty Reviews 

Great rep. very attentive gave me so many options to choose from tell me about the Labor Day special. I relate appreciate his time and the patience. He had to explain everything.

My HVAC stopped working in the hottest part of the year, so I called CHW, thinking they'd rescue me from the heat. My house was 88° inside (100° outside), I'm disabled and have asthma, so the heat is making it hard for me to breathe. Four days later, they sent a company from about 100 miles away (the guys from the company they sent were great), who determined that my 5 year old HVAC unit was in need of full replacement because my dogs had peed on the outdoor unit and corroded the fins, and the coils under the house were caked with hard mud and had restricted flow. The company who replaced it 5 years ago never told me that I have to clean the outdoor unit every 6 months or put a fence around it!! CHW denied the claim, I still had to pay the $75 fee, and I'm left to roast in a heat dome 🥵 🔥 with asthma.
Seems they're eager to collect their fee, but I'm left no better, and $75 poorer, than I was before i called them. I feel they just found any excuse to not help me out, so now I'm feeling like if anything else goes wrong, they'll do the same thing.

Still waiting to get our egift card so we can replace our microwave. Its been almost 2 weeks, not sure why egift card takes so long to get but still waiting

Companies they work with are very fast and friendly.

My washer repair cost isn't worth it. Received an email it will be replaced. I'm still waiting on a reply.

I called the company cause my a/c was freezing that’s it. My house was cold and everything my unit froze and to unfroze about 30 to 45 mins And it worked perfect they send a tech and the tech throws out my Freon my roof had a leak since my unit is in the attic and besides that they send me a tech that he literally told me that he was suspended for 2 years from this company and they send him to me and they didn’t pay anything

The time it takes to find a technician is too long. When taking the option to get a reimbursement after using my own technician you don’t want to cover their charges, you want to use your rates and deny basic charges. Then you want the technician to quote an entire system inside and outside units which your policy clearly states it won’t cover upgrades to new standards or new technology refrigerant. Then when asking questions to the AI chat it says a case manager will contact you within 60 minutes, which they do not. If you’re not going to get your technician in a timely manner then you need to cover the charges of the technician I am able to find without question, otherwise what is the point of the home warranty?

Prompt appointment, great service

We haven't had to call CHW since 2023 and now every time we have had a claim this year we have been declined. I don't trust the representatives that have come to our house.
They continually state that it's misuse or something else.
I am very disappointed with CHW. And after talking to some of my friends that have them has said the same thing.

Although I like the fact that they gave me money to replace my refrigerator however it was not enough to buy a new refrigerator. I escalated my request through customer service when I spoke to a claims manager the person was an appeared to be dismissive. Didn’t ask to speak to a manager said this is all we’re going to offer $818. That was it a new refrigerator is going to cost me at minimum $1300. I requested my claim get increased by $561. choice ignored it. So when they say that they will replace your system, they do not replace the full system. additionally they offered me a Lowe’s gift card Lowe’s refrigerators are expensive. I asked for a Visa gift card where I can take Visa and shop wherever I wanted to they do not offer Visa gift cards, which is an inconvenience to me. I now have to wait 2 to 5 weeks in order to get a check to replace my broken refrigerator.

Placed a claim on our dryer a technician was assigned and scheduled,he arrived on time,found the problem and returned the next morning. He replaced the part and all is well!
This all took less than a week from the time I placed the claim.

It took three weeks to assign the ticket to a tech and a few days before the tech arrived, the air handler started leaking with heavy condensation due to low freon and damaged the ceiling and floors. If CHW was prompt in their service then this water damage would have been avoided. Now I am stuck with fixing the water damage. Will not recommend CHW to any friends with such a “speedy” service. CHW service is Extremely irresponsible and not thinking about the consequences to the customers

Dear Choice Home Warranty,

I am incredibly frustrated with the excuses regarding the denial of Claim #348564702 and 345753126.

Once my current repair is complete, I will definitely be looking elsewhere for my home warranty needs.

Chad Dent

The technician was a nice guy. He deemed the washer not worth fixing after talking to his supervisors but the problem the old washer cost me around $800 when I bought it twelve years ago and u gave me only $406 to replace it and install the new one and haul the old one which means the amount u gave me won't cover one third of the cost of a new one. Beside I have to wait maybe one month until I get the Lowe's e-gift card. Also I am limited to buy the new washer from Lowe's.

It was very good. Miles explained the policy clearly

polite service tech & knowledge

I called thinking that getting this home warranty, but all I got was a run around. I don’t know how different people I spoke to but it was very confusing. I don’t want anything to do with Choice home warranty so if anything was charged to my credit card please cancel it. I have already called Chase to cancel anything from Choice home warranty.

Stay away from this company.

Choice Home Warranty has been one of the most frustrating companies I have ever dealt with. I paid for coverage for months, paid service fees when technicians were assigned, and still ended up with unresolved issues and incomplete repairs.

Claims were delayed, contractors missed appointments, communication was poor, and customer service often disconnected calls while I was trying to get updates. One of my claims was even closed without the repair being completed.

When you need help, you expect your warranty company to stand behind its promises. Instead, I spent countless hours making calls, sending emails, and escalating complaints.

In my opinion, this warranty has been a waste of money. You're not paying for peace of mind; you're paying for frustration when you need help the most.

Choice Home Warranty is a ripoff company and not reputable! The sales department will sell you the moon and not give you full and complete information. It takes 5-6+ days on average to get a tech to your house to look at the problem; when you call to ask if it could be quicker they never tell you that there's a way to escalate it to get a tech out quicker. After the fact I learned that I could have had my own tech look at the problem and fix it, HOWEVER, to get reimbursed I would need to give them a written report and pics from my tech BEFORE he fixed it and get THEIR approval. When you try to cancel your service, they take the cost of any service calls you've had out of any amount that should be refunded plus a $50 cancellation fee. The 2 times we really needed to use them we would have had to be without hot water for 7 days and air conditioning for 6 days before their tech would have come arrived to look at the problems, plus the additional time/days to fix the problems. This company is shady - stay away from them! Stay away from ALL home warranty companies and put money aside for your own repairs (this is what we'll be doing from now on!).

Choice Home Warranty send the AC Technician the next day which was an excellent response time. The AC technician was able to fix my AC by replacing thermostat.