Christopher Plumbing Services Ltd Reviews 

275
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and professional service, noting that engineers arrive promptly and resolve emergency plumbing problems quickly. Many consumers mention that appointments are scheduled accurately and communication remains clear from the initial phone call onwards. People also appreciate the transparent pricing structures and detailed quotes provided before any work begins, avoiding unexpected costs. Reviewers consistently highlight that staff members are polite, extremely knowledgeable, and always leave work areas clean and tidy. Clients state they will continue using these reliable services for all future maintenance needs and recommend them to others.

What people talk about most

Service

Clients share positive opinions on service, noting that everyone from start to finish is professional,... See more

Staff

Customers had positive experiences with staff, highlighting that everyone from phone support to field... See more

Price

Reviewers mention positive feedback about price, highlighting transparent and fair quotes with no unexpected... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the standards of work... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to Christopher Plumbing Services (CPS) about 3 years ago after frustration of years of plumbers who failed to return calls or turned up late etc. CPS always do what they say they will do i.e. tu... See more

Company replied

Rated 5 out of 5 stars

After a few months of things going wrong with our central heating system, we contacted Christopher Plumbing Services on the strength of a friend’s recommendation, and they were able to diagnose and fi... See more

Company replied

Rated 5 out of 5 stars

Another great service by Christopher Plumbing. They thoroughly cleaned and serviced the boiler as well as the Magnetron (filter). They also detected and fixed a leak in the gas pipe after the gas mete... See more

Company replied

Rated 5 out of 5 stars

Very good. I've had other plumbing done by Christoper Plumbing over the years and always been pleased with the service and the end results. I had a toilet cistern replaced by Brian a few weeks ago and... See more

Company replied


Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor
  6. Water Softening Equipment Supplier

Written by the company

We always answer the phone and turn up on time! We aim to provide a reliable and responsive plumbing and central heating service to the Basingstoke, Andover and Fleet area. Customers and engineers are supported by our full-time office. We have a clear pricing policy, charging by the half-hour, rather than a fixed hourly rate. We are Gas Safe registered, providing boiler and gas appliance annual services, boiler and central heating installation and repairs, Gas Safety checks and Landlord Gas Safety records. Our general plumbing services include repairs, leak detection, water softeners and bathroom refurbishments. Christopher Plumbing Services is approved by Hampshire Trading Standards "Buy with Confidence”, Which? "Trusted Trader" and Trustatrader. We’re very proud to have so many regular customers who are also happy to recommend our services. Visit our website to learn more about us, how we operate and our range of services. Meet the team - we show engineer names and photos and always confirm who will be attending the appointment. We're open 8am - 5.30pm, Monday to Friday. If we don't answer the phone immediately or you are calling out of hours, please don’t hesitate to leave a message - we always respond promptly!


Contact info

4.8

Excellent

TrustScore 5 out of 5

275 reviews

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4.8

All reviews

(275)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Great level of customer service

We were very pleased with the quality of work that Mike completed.

The boiler installation and all other work was completed to a very high standard. He was also very polite, professional and respectful of our home. He also did a brilliant job tidying up.

The standard of customer service we've experienced was consistently high, and we would have no hesitation in recommending Christopher Plumbing Services.

March 2, 2023
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to share your positive experience while having a new boiler installed and other plumbing work carried out, praising both the engineer’s work and our customer service throughout. It is always pleasing to know that a customer would be happy to recommend Christopher Plumbing Services!

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Rated 5 out of 5 stars

Brilliant, reliable and friendly service

Always on time, reliable and trustworthy. Brilliant to deal with and so friendly and helpful. Would recommend them 100% to anyone looking for a friendly and personal plumbing service.
I’ve used this company for boiler service, boiler repair, sink repairs, drain problems and other general plumbing stuff!

February 14, 2023
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for another great review! It's rewarding to receive feedback from a regular customer who is happy with our services and would continue to recommend Christopher Plumbing Services.

Rated 5 out of 5 stars

Prompt and professional service

Prompt and professional service. First call answered promptly and efficiently, representative turned up as and when promised and installation of an electric shower accomplished without fuss. On the basis of my experience, would highly recommend this company.

February 13, 2023
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to share your positive experience and recommending Christopher Plumbing Services.

Rated 5 out of 5 stars

100% recommended-exceptional service

I have now used Christopher Plumbing a couple of times after they were recommended to me by someone else and I can’t rate them highly enough. One time was during the Arctic weather we had, I called in a panic regarding an issue with my boiler. Chris answered the phone right away and told me not to worry, calmly explained the likely solution and arranged a prompt appointment, bending over backwards to fit me in soonest. I subsequently received an email confirming the appointment and an estimated likely cost. Tom came out to fix it, he turned up on time, was courteous, explained the problem, and then fixed it. He also spotted another potential problem which would have meant another call out for me had he not noticed it and having checked me with me first, he then sorted that too.
Chris helped me another time when I called late afternoon when my boiler wasn’t working and showing a fault. Chris answered the phone right away (as he always does) and calmly talked me through resolving the boilers low pressure over the phone and said there was an appointment there for me next day if I needed it but he was pretty sure the problem would now be resolved. (Which it was.) Thank you so much Chris! Exceptional service from Christopher Plumbing, they answer the phone, are courteous and helpful, turn up on time and they go the extra mile! 100% recommended.

February 16, 2023
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for your helpful review and recommendation. It is always rewarding when customers return to us for more help.

Rated 5 out of 5 stars

Warm at last!

Christopher Plumbing recently sorted out our heating system which had been failing. Excellent service, prompt and professional engineers and fantastic customer service. Would highly recommend.

January 30, 2023
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for your great review, we were pleased to help.

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Rated 5 out of 5 stars

We had a crisis

We had a crisis, just before Xmas, Boiler decided it didn't want to be a boiler anymore.

Christopher Plumbing attended when they said they were going to, incredibly polite engineers, clearly well trained, diagnosed the issue (boiler knackered!). Quote provided, installed and commissioned all before Xmas!!

Absolutely delighted and highly recommend...this from someone in the construction trade too!!

December 22, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Crisis averted! Thank you for taking the time to leave this great review and recommendation.

Rated 5 out of 5 stars

Excellent service.

Always willing to help and prompt service when required.

December 5, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking a moment to share your experience of using Christopher Plumbing Services, it is much appreciated.

Rated 5 out of 5 stars

Exceptional service

I have used Christopher Plumbing several times and the team are always polite, professional and punctual. This time my heating had stopped working and Tom was at my door within the hour and replaced a defective 3-way valve. Chris and the team really care about their customers and clearly strive to provide the best possible service. I cannot recommend them highly enough. Thank you!

December 12, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Another great review and another recommendation from yet another regular customer. We're delighted!

Rated 5 out of 5 stars

We have used this company on many occasions

We have used this company on many occasions and used them again to sort out a jammed plug and toilet that wouldn't flush properly. They again came when they said they would, did a good job and left everything clean and tidy. Alex, like all this company's team members, was polite and friendly. We thoroughly recommend this company.

November 25, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

We'd like to thank this regular customer for taking the time to submit a great review confirming our consistent level of service and for recommending Christopher Plumbing Services.

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Rated 5 out of 5 stars

Plumbing by name Plumbing by nature

I’ve used this company on two occasions and both times they have been prompt, professional and fair priced. Will only use their services moving forward.

October 29, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for reviewing Christopher Plumbing Services and for confirming that you will continue to use our services in the future.

Rated 5 out of 5 stars

100% recommend!

Rang up in a panic as our combi-boiler had stopped working and we have a 5 day old baby needing the heating to be on! We were initially offered a same day appt but then Christopher talked me through a simple process over the phone which sorted the water pressure out and the boiler came back to life instantly. Christopher very kindly didn't charge us for this phone service. We've now booked Christopher to come and service the boiler and very much recommend anyone needing a plumber to contact Christopher.
Nb. Last year we also called Christopher out to fix a leak - he was able to come out to see us quickly, arrived at the arranged time, and did good quality work - we've had no leaks since!

October 27, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this great review and for recommending Christopher Plumbing Services! We’re always pleased when we can help a customer the same day (one of the benefits of having a full-time office).

Rated 5 out of 5 stars

Great service

Plumber arrive at time stated. Was pleasant, polite and efficient. Initial estimate was 1 -1.5Hrs job completed in under 1Hour. I would not hesitate to recommend in future as well as call if I need any more jobs done

September 21, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit your review, confirming that you would use our services again and recommending us to others.
Job: general plumbing services.

Rated 5 out of 5 stars

Tom from Christopher plumbing arrived…

Tom from Christopher plumbing arrived on time stopped the leak and made an appointment to return. Again returned promptly worked solidly for three hours leaving us very confident that an excellent professional job had been done. We would not hesitate to use Christopher plumbing again and have already recommended them to neighbours

August 26, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to share your experience. It's helpful for us to know that our customers have confidence in our services and are happy to pass on the recommendation.
Job: general plumbing services

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Rated 5 out of 5 stars

Leaking stopcock needed replacement

Leaking stopcock needed replacement. Arrived on time and did a very efficient job. Cost did not exceed quotation. Highly recommended

August 26, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this great review and recommendation, it is much appreciated.
Job: general plumbing services

Rated 5 out of 5 stars

Great professional service

Great professional service - arrived at the booked time a fixed the leak very quickly

August 10, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to give us a 5-star review.
Job: general plumbing services.

Rated 5 out of 5 stars

Turned up on time (an achievement in…

Turned up on time (an achievement in its self these days). Replaced two radiators and fixed the three-way valve. Clean and tidy work. Very happy.

July 20, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this review, it's always good to hear when we have a happy customer!

Rated 5 out of 5 stars

Excellent service

I would always use Christopher Plumbing Services as my first port of call. They are efficient, professional, very tidy on site and do an excellent job. Specifically beyond the great service from opening phone call to end, they take the time to 'add value' by explaining issues / offering advice and generally ensuring complete satisfaction. Its the latter that really sets them apart and ensures my repeat business. Highly recommended.

July 13, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this outstanding review! We aim to provide a consistently great service and we are proud that this has resulted in many regular customers.

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Rated 5 out of 5 stars

Christopher Plumbing Services Ltd…

Christopher Plumbing Services Ltd recently upgraded the shower doors in our downstairs bathroom, replaced our downstairs toilet, fitted a soft-close seat on the upstairs toilet and fixed a leaky tap. The standard of service was nothing short of outstanding. Affordable, professional, courteous, neat, clean and reliable, this company ticks all of boxes. We will definitely be using them again. And their business slogan -- We always answer the phone! -- is no lie. Highly recommended.

June 24, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for sharing your experience and leaving this great review.

Rated 5 out of 5 stars

Shower in comfort.Great Job

Following a small job recently & well done I asked Christophers to provide me a quote for a Bathroom Re-fit out. Following an excellent detailed survey of the bathroom etc I received the Quote. Not the best priced quote i'd had but certainly nothing missed and very well detailed. As Christophers were the best to deal with & Always answer the phone, they won the job. Yes of course some necessary Add-ons along the way but a big job and a big well done to Chris and the team. A shout out for Brian......
I thoroughly Recommend Them and will use again, every time.

June 13, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for providing this very detailed review which may help other potential customers. It is also good to know that you will continue to use our services and recommend us to others.

Rated 5 out of 5 stars

It was only a small job to replace some…

It was only a small job to replace some taps but they came the morning I called!! Great service. Will use them again for definite!

April 20, 2022
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for providing this 5-star review. We're pleased we were able to help you so quickly and that you would use our services again.

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