Christopher Plumbing Services Ltd Reviews 257

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and high quality, often highlighting the prompt response times for inquiries and urgent situations. Many people appreciate the clear and transparent pricing, noting that costs are explained upfront with no hidden fees. The staff is frequently described as professional, knowledgeable, friendly, and polite, with many consumers commending their tidy work and helpful advice. Customers also value the company's reliability, with plumbers arriving on time and completing jobs to a high standard. The overall consensus is that the service offers excellent value, making it a trusted choice for various plumbing needs.

What people talk about most

Service

Customers had positive experiences with service, consistently praising its reliability and efficiency.... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers describe the team as... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the clear and transparent... See more

Response time

Clients share positive opinions on response time. Many customers praise the immediate and quick responses to... See more

Quality

People report positive experiences with quality. Customers consistently praise the high standard of work,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a few months of things going wrong with our central heating system, we contacted Christopher Plumbing Services on the strength of a friend’s recommendation, and they were able to diagnose and fi... See more

Company replied

Rated 5 out of 5 stars

We have used Christopher Plumbing Services multiple times over the last 6 months and the whole team are fantastic. Professional, knowledgeable and get the job done! We are so happy with our new bathr... See more

Company replied

Rated 5 out of 5 stars

I recently used this plumbing service and was very impressed with the overall experience. They responded promptly to my enquiry and were able to schedule the work quickly. What stood out most was... See more

Company replied

Rated 5 out of 5 stars

Had new bathroom and kitchen taps fitted since both were old and dripping. The pipes and valves leading to the taps were less than optimal and this was much improved. I have used Christopher Plumbing... See more

Company replied


Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor
  6. Water Softening Equipment Supplier

Written by the company

We always answer the phone and turn up on time! We aim to provide a reliable and responsive plumbing and central heating service to the Basingstoke, Andover and Fleet area. Customers and engineers are supported by our full-time office. We have a clear pricing policy, charging by the half-hour, rather than a fixed hourly rate. We are Gas Safe registered, providing boiler and gas appliance annual services, boiler and central heating installation and repairs, Gas Safety checks and Landlord Gas Safety records. Our general plumbing services include repairs, leak detection, water softeners and bathroom refurbishments. Christopher Plumbing Services is approved by Hampshire Trading Standards "Buy with Confidence”, Which? "Trusted Trader" and Trustatrader. We’re very proud to have so many regular customers who are also happy to recommend our services. Visit our website to learn more about us, how we operate and our range of services. Meet the team - we show engineer names and photos and always confirm who will be attending the appointment. We're open 8am - 5.30pm, Monday to Friday. If we don't answer the phone immediately or you are calling out of hours, please don’t hesitate to leave a message - we always respond promptly!


Contact info

4.9

Excellent

TrustScore 5 out of 5

257 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great communication and helpful…

Great communication and helpful advice.Turned up exactly on time and did a great job.Highly recommended!!

November 29, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit a review and for recommending Christopher Plumbing Services.

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Rated 5 out of 5 stars

caring engaged owner

pleased that Chris, the owner, spoke with me about on going issue and the engineer who came was briefed. Worked really well and issue fixed.

November 22, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for sharing your experience and praising our customer care. We're delighted to have a happy customer.

Rated 5 out of 5 stars

Christopher Plumbing is the top quality service you can rely on every time…

Christopher Plumbing is the most efficient, personable, good value service I could have the pleasure of discovering. They have now visited my property for 3 different plumbing jobs, and were top quality every time. Their most recent visit was today, and the booking was so swift after requesting, I was thrilled, not to be left waiting to deal with a worsening problem. I highly recommend for great communication, top quality customer service, and a swift resolution to plumbing issues.

December 9, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this superb review, your comments are rewarding for the whole team.

Rated 5 out of 5 stars

Really good service from start to finish

Really good service from the initial call where they gave us honest advice, to the actual visit where carried out the work professionally and in a timely manner.
We liked the fact that they came back to us quickly and we sensed that no job was too small for them to help with.

November 12, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this great review. We endeavour to provide a consistently high level of service, regardless of the size of the job.

Rated 5 out of 5 stars

Plumber arrived when said and was…

Plumber arrived when said and was polite and efficient so everything done in quick time. Recommended them to friend who wanted some plumbing work done

November 13, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this review and for recommending Christopher Plumbing Services, much appreciated.

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Initial query was responded to very quickly. Christopher's ordered the required part and engineer arrived as scheduled to install. No problems at all, everyone I dealt with were pleasant and professional. Would definitely recommend.

November 8, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you! We're delighted to receive great reviews like this and we're pleased to know you would recommend Christopher Plumbing Services.

Rated 5 out of 5 stars

Very fast efficient service

Very fast efficient service. I have used Christopher Plumbing Services for a number of years and they are always provide a reliable, affordable service.

November 1, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for continuing to use Christopher Plumbing Services and for supporting us by submitting this excellent review highlighting the great service we provide.

Rated 5 out of 5 stars

Boiler instalation

At the beginning of September 2024, I have had a boiler installation done by Christopher plumbing services at my one bedroom house. It was complete installation of a new Vaillant combi bioler ,plus removal and dispose old boiler,hot and cold cisterns.
Iam happy with the instalation, I would recommend Christopher plumbing services, and if I need some plumbing to be done in future, I will contact them again.

September 4, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to share your experience via this great review.

Rated 5 out of 5 stars

Local and reliable.

Its usually bad reviews I'm putting here so its nice to give a positive review for a change.
I needed a plumber quickly to fix a non urgent leak in my downstairs toilet cistern which was leaking into the bowl at quite a rate.
Hadn't used Christopher Plumbing before but it came up top of my search. Visit arranged work carried out a day earlier than scheduled which was handy.
Prices are good and clearly explained. Martin I think it was who did the work did so in a timely manner and left the area as clean as he found it.
No messing about or wasting time.
Would use again, yes and I've already recommended to others.

September 11, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

We're delighted to give you a reason to submit a positive review! We're pleased you would use us in the future and have confidence in recommending Christopher Plumbing Services to others.

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Rated 5 out of 5 stars

Great plumbing & customer service

I received a call back within ten minutes and they knew my name - despite a house move and decade since last call out. Quick, efficient, professional and sorted the problem swiftly. Highly recommend!

September 13, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Welcome back and thank you for this review and recommendation!

Rated 5 out of 5 stars

Second time using this company and both…

Second time using this company and both times they were easy to deal with from initial call to discuss what was needed to actual jobs. The repaired leaking cistern then replaced 2 basin taps. You know from the outset what their charges are so no surprises. Would definitely recommend.

August 29, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for sharing this helpful review and recommendation.

Rated 5 out of 5 stars

Highly Recommended

Tom arrived on time on both occasions and did an expert job, meeting all expectations.

Christopher Plumbing’s clear pricing & quick response to phone calls and emails make this firm highly recommendable

August 21, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for your kind comments about the engineer and for your additional praise for the way we operate. Job: general plumbing services.

Rated 5 out of 5 stars

Would highly recommend Christopher…

Would highly recommend Christopher Plumbing. My first time using this company but would have no hesitation using them again should the need arise.

September 3, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this review and recommendation, we're pleased your first experience of using our services was favourable.

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Rated 5 out of 5 stars

Highly recommended and a team you can trust

Chris and his team have been brilliant over the last 10 years. From installing a new boiler to smaller repairs and routine maintenance, they can be relied on to do an excellent job at a fair price.

I’ve been particularly impressed with their excellent customer care and commitment. Recently Chris went above and beyond helping me with a minor warranty issue. All sorted quickly thanks to his knowledge and relationships with the manufacturer.

Highly recommended and a team you can trust.

August 30, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this great review! It's rewarding to be appreciated and credit should be given to all members of the team - past and present.

Rated 4 out of 5 stars

Very happy with the work

Very happy with the work. Thank you

August 22, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for submitting a review. Job: disconnection and removal of old gas boiler and making good.

Rated 5 out of 5 stars

Very happy with the work that was carried out…

Very happy with the work that was carried out on our shower. Very professional around. From the office to the plumber carrying out the work were all excellent.

August 21, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for your kind review and we appreciate your praise for our professional service from start to finish.

Rated 5 out of 5 stars

Replacement En-suite

All good. Thank you!

July 29, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit a review, we’re pleased you’re happy with the new en-suite.

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Rated 5 out of 5 stars

They really care about their customers…

They really care about their customers and giving a first class service.
Communication is excellent.

September 2, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this lovely review! We know how important it is to look after our customers and we’re pleased when they continue to use our services year after year.

Job: Annual boiler service.

Rated 5 out of 5 stars

Excellent reliable service

Excellent reliable service. Answered our call for an urgent leaking valve on first contact and able to send a plumber same day. Tom was super efficient and quickly changed the valve with job completed within 15 mins. Highly recommend and will use again.

August 14, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit a great review and recommendation.

Rated 1 out of 5 stars

We paid £54 for 30 minutes, leak not fixed

We paid £54 for 30 minutes, but after maybe 15-20 minutes, we were told a valve had been tightened, fixed and photo taken, we paid.
Less than 24 hours later we again have an under sink cupboard with water leaking in exactly the same place. We called to report the same problem, but were told we would have to pay again if it was not the same thing, as the original photo showed a leaky valve. Really? We again have a cupboard full of water, we paid “plumber” £54 and we are told nothing can be done, we will have to pay again. Really not happy, leak not fixed (why call a plumber if they can’t fix a simple leak) , more expense to us get a new plumber to fully diagnose why our under sink cupboard is still leaking water. £54 to fix nothing! we won’t use you again.

August 16, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

We are sorry the customer is dissatisfied with the service on this occasion and declined a return visit. We believe the reported leak had been fixed but if it has failed and the source is found to be the same, then the return visit would be covered under warranty (no charge). However, if there is a second leak from a different source, then there would be a charge.

With regard to the tariff, we charge on a half-hourly rate rather than hourly. Our minimum charge is £54 for the first half-an-hour but each additional half-an-hour is charged at the lower rate of £39. All prices include VAT and full details can be found on our website.

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