Christopher Plumbing Services Ltd Reviews 257

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and high quality, often highlighting the prompt response times for inquiries and urgent situations. Many people appreciate the clear and transparent pricing, noting that costs are explained upfront with no hidden fees. The staff is frequently described as professional, knowledgeable, friendly, and polite, with many consumers commending their tidy work and helpful advice. Customers also value the company's reliability, with plumbers arriving on time and completing jobs to a high standard. The overall consensus is that the service offers excellent value, making it a trusted choice for various plumbing needs.

What people talk about most

Service

Customers had positive experiences with service, consistently praising its reliability and efficiency.... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers describe the team as... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the clear and transparent... See more

Response time

Clients share positive opinions on response time. Many customers praise the immediate and quick responses to... See more

Quality

People report positive experiences with quality. Customers consistently praise the high standard of work,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a few months of things going wrong with our central heating system, we contacted Christopher Plumbing Services on the strength of a friend’s recommendation, and they were able to diagnose and fi... See more

Company replied

Rated 5 out of 5 stars

We have used Christopher Plumbing Services multiple times over the last 6 months and the whole team are fantastic. Professional, knowledgeable and get the job done! We are so happy with our new bathr... See more

Company replied

Rated 5 out of 5 stars

I recently used this plumbing service and was very impressed with the overall experience. They responded promptly to my enquiry and were able to schedule the work quickly. What stood out most was... See more

Company replied

Rated 5 out of 5 stars

Had new bathroom and kitchen taps fitted since both were old and dripping. The pipes and valves leading to the taps were less than optimal and this was much improved. I have used Christopher Plumbing... See more

Company replied


Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor
  6. Water Softening Equipment Supplier

Written by the company

We always answer the phone and turn up on time! We aim to provide a reliable and responsive plumbing and central heating service to the Basingstoke, Andover and Fleet area. Customers and engineers are supported by our full-time office. We have a clear pricing policy, charging by the half-hour, rather than a fixed hourly rate. We are Gas Safe registered, providing boiler and gas appliance annual services, boiler and central heating installation and repairs, Gas Safety checks and Landlord Gas Safety records. Our general plumbing services include repairs, leak detection, water softeners and bathroom refurbishments. Christopher Plumbing Services is approved by Hampshire Trading Standards "Buy with Confidence”, Which? "Trusted Trader" and Trustatrader. We’re very proud to have so many regular customers who are also happy to recommend our services. Visit our website to learn more about us, how we operate and our range of services. Meet the team - we show engineer names and photos and always confirm who will be attending the appointment. We're open 8am - 5.30pm, Monday to Friday. If we don't answer the phone immediately or you are calling out of hours, please don’t hesitate to leave a message - we always respond promptly!


Contact info

4.9

Excellent

TrustScore 5 out of 5

257 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Came out at short notice to sort out…

Came out at short notice to sort out pipe work and plumb in a new Dishwasher that the planned installation company were unable to complete.

Wonderful efficient service

July 30, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for submitting another review - we're delighted you're still using Christopher Plumbing Services since your first review in 2021!

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Rated 5 out of 5 stars

Called this company after discovering…

Called this company after discovering some leaks! Christopeher clearly explained the hourly cost to me sent me a plumber in 2hours who fixed the issues promptly. The plumber that attended was extremely friendly and also helped me in understanding basic plumbing! Would highly recommend

July 31, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit a review. We're pleased you were happy with the whole process from initial enquiry to engineer's visit. Thanks for the recommendation too!

Rated 5 out of 5 stars

Best experience - no need to look elsewhere - leaky toilet...no more!

I was in a tricky situation with an upstairs leak slowly damaging the downstairs ceiling. I'd tried a couple of other plumbers and was let down. I contacted Christopher Plumbing Services at the absolute limit of the end of a Friday in the hope that they might be able come back to me early Monday to at least say if they'll be able to help. Well. Despite lateness of my request, I had a response, full costing, and a booking confirmation before the weekend. Plumber (Alex) arrived right on time on Monday, and was very pleasant, very helpful, explained everything I needed to know, and duly fixed the problem without delay. Absolutely no need to ever call another plumbing company in future...they're keepers.

May 13, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this great review, we're proud to know we're 'keepers'!

Rated 5 out of 5 stars

A really helpful

A really helpful, professional and high standard team!

April 22, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this great review of our general plumbing services (two new toilets and an outside tap).

Rated 5 out of 5 stars

good communications and helpful advice…

good communications and helpful advice followed by a quick but thorough job, can't ask more than that.

May 9, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for reviewing our service for the installation of a power shower. We hope we may be of assistance in the future, should the need arise.

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Rated 5 out of 5 stars

My recent Experience

Had two jobs done by Christopher Plumbing in April.
1. Repair of bathroom tap and gas fire annual service.
2. Replacement of bathroom radiator.
Both jobs were done by Tom who was polite and efficient and did the work to my complete satisfaction.
The firm is easy to contact, the pricing is set out at the outset in as far as it is possible to estimate the time each job will take and the plumbers arrive when they say they will.
Recommended.

April 23, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to share this detailed review. We’re pleased you were happy with the whole experience including your contact with the office. For the benefit of others, all prices for general and gas plumbing services are provided on our website, together with a description of how we operate.

Rated 5 out of 5 stars

Top quality service

As always, an unbeatable service. Highly recommended.

April 8, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this great review and recommendation and for continuing to use our services.

Rated 5 out of 5 stars

Used for boiler service

Used for boiler service.
Turned up at agreed time which was great as had a small time window.
Good price.

March 26, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit a review, it is much appreciated.

Rated 5 out of 5 stars

Outstanding

You will not find a more organised, efficient and trustworthy plumbing service, and I could not recommend Christopher Plumbing Services more highly. Over the past three years, Christopher plumbing have worked on our house repairing, installing and advising on all aspects of heating and plumbing.

April 10, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this fantastic review!

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Rated 5 out of 5 stars

Great service

Had water appear in the middle of our kitchen floor, ( I thought it was the mains, as we’ve had an extension), so we had Brian come out from Christopher Plumbing. Arrived first thing and set about locating the leak………. Yes it was where the mains came into the house with a botched job by whoever did the extension!
Brian managed to dig down to it and repaired the damaged seals and pipe work, even when our mains water couldn’t fully turn off! There for most of the day and hardly stopped to in-order to fix the problem and leave us with running water.
Can highly recommend!

March 18, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this helpful review and for recommending Christopher Plumbing Services. We’re proud to receive another commendation for Brian’s perseverance in overcoming a challenge - thank you and well done Brian!

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to arrange appointment and workman was very professional and sorted issue. Would recommend their services.

March 20, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this great review and for recommending Christopher Plumbing Services. Job: general plumbing services - identified and fixed leak in bathroom.

Rated 5 out of 5 stars

Reliable and recommended

Easy to get appointments and they are always on time and friendly. Fix my problems every time and reasonably priced. Reliable and recommended

February 28, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you - we're proud to receive great feedback from regular customers who know they can rely on us and are happy to recommend our services to others.

Rated 5 out of 5 stars

Good service

Good service, cheaper than initial quote as well.

February 28, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit this review for our general plumbing services. (Note: we have a transparent pricing policy and our prices can be found on our website).

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Rated 5 out of 5 stars

High Standard of Work

Brian fitted a new kitchen tap which was supposed to be a direct replacement but the two flexible pipes were slightly shorter which meant extending the copper pipe work and with very limited space. Additionally he replaced a faulty isolating valve which was extremely difficult to reach but he managed to reroute the copper piping to make it easier to reach the lever operated valve. It was very clear that Brian had high standards and all was carried out in a very cheerful way. Thank you, I really give him 12 out of 10

March 14, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Even the simple jobs can be a challenge sometimes! Thank you for this review and your praise for Brian’s workmanship and sense of humour.

Rated 5 out of 5 stars

Honest and reliable service

Christopher Plumbing are a reliable company to have on speed dial whenever the inevitable plumbing issues crop up. Our most recent visit was for the replacement of a worn out toilet flush. They have also provided advice which has helped my understanding and ability to resolve plumbing related problems around the house.

February 23, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

We're delighted to hear we're on speed dial! Thank you for this helpful review.

Rated 5 out of 5 stars

Could not ask for better

Needed a new set of taps fitted and a stop cock replacing. Rang exoectingvsome delay but no job done same day. Plumber was efficient and friendly, explained everything and made sure everywhere was clean and tidy before leaving. Great job

February 20, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for sharing your positive experience of using Christopher Plumbing Services for the first time.

Rated 5 out of 5 stars

Replacement Boiler and Hot Water Cylinder

My review is for a replacement boiler and hot water cylinder. I have used Christopher Plumbing regularly for several years now, they have previously fitted an ensuite, a bathroom and they regularly service our boiler. They are extremely professional and very easy to communicate with, you know exactly where you are with them. The work, completed by Martyn, was done over two days, he was very polite and tidy and everything was sorted without any problems. The work came in slightly under the estimate, which was a nice bonus for us! Another excellent job, thank you!

February 14, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for taking the time to submit another comprehensive and helpful review.

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Rated 5 out of 5 stars

Short Notice Toilet Install

Came out at short notice to install a toilet (I supplied). Plumber followed up on a minor issue - very happy with the installation.
Not the cheapest - but you get what you pay for.

February 5, 2024
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you for this 5-star review and helpful comments.

Rated 5 out of 5 stars

Recently Christopher Plumbing Services…

Recently Christopher Plumbing Services have fitted a water softener and replaced our conventional gas boiler with a gas combi boiler which meant removing the water tanks in the loft and the old hot water cylinder. On both occasions they arrived on time worked efficiently all day and finished under estimate. I'm so pleased with their work that I've asked them to estimate for a complete family bathroom refit.

November 28, 2023
Unprompted review
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Reply from Christopher Plumbing Services Ltd

Thank you. We're delighted when a customer is happy with the services provided and would consider using the company again.

Rated 5 out of 5 stars

On time to do boiler service and did…

On time to do boiler service and did clean job. Have used many times before including for plumbing services and I have always been left happy with the work done and the cost of it. They have changed sinks toilets shower and shower pump and pipe and more. Very responsive in an emergency as well

December 15, 2023
Unprompted review
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Reply from Christopher Plumbing Services Ltd

We're grateful to this regular customer for giving this comprehensive review covering our range of services. We're always pleased to help!

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