I have been satisfied with about a dozen items I have bought with one exception, a shirt that had been wrongly described as mostly cotton when it was mostly polyester. My bigger beef is persisten... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our delivery has still not arrived 11 days after ordering. I have called customer services twice and replacement still not dispatched. They say they released to Evri after two days but they nor us h... See more
Company replied
I ordered a pair of walking boots in the sale. They looked really nice and were very comfortable, initially I was very happy. As with all new footwear that I buy, I treated them with a protective spra... See more
Company replied
I placed an order which was due to be delivered by Evri. It never arrived despite many emails from Evri to say it was on its way. I rang Chums customer service and they said they would chase Evri and... See more
Company replied
Company details
Written by the company
Traditional clothing, underwear and shoes for men and ladies plus range of personal hygiene, mobility and lifestyle products.
Contact info
Unity Grove, L34 9AR, Prescot , United Kingdom
- 01515490320
- enquiries@chums.co.uk
- www.chums.co.uk
2.4
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
goods arrived as expected and son is…
goods arrived as expected and son is pleased with present
July 28, 2026
Unprompted review
Reply from Chums
Thank you for your review. We're committed to providing quality products that offer comfort and a great fit, so it's wonderful to hear that your purchase lived up to your expectations and that your son was pleased with his present. We look forward to serving you again in the future.
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Everything received in good order
Everything received in good order. The quality is great and the fit is all I hoped for. Thank you
July 16, 2026
Unprompted review
Reply from Chums
Thank you for taking the time to share your feedback. We're glad that your order arrived safely and that you are happy with the quality of our products. Thank you for choosing Chums, and we hope to serve you again soon.
Reply from Chums
Thank you for your lovely feedback. It's great to know that you were happy with the service received when shopping with Chums. We look forward to welcoming you back in the future!
The goods were delivered in good…
The goods were delivered in good condition and in good time.
July 22, 2026
Unprompted review
Reply from Chums
Thank you for your review. We're delighted to hear that your goods arrived in good condition and within the expected timeframe. We appreciate your feedback and hope you enjoy your purchase.
Very efficient and good selection of…
Very efficient and good selection of men’s clothes
July 31, 2026
Unprompted review
Reply from Chums
Thank you for your lovely review. We're pleased that you were happy with the service you received and that our range of men's clothing met your needs. We look forward to serving you again in the future.
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Reply from Chums
Thank you for your kind feedback. We're pleased that you had a positive experience with our service. Your comments are greatly appreciated, and we hope to welcome you back again in the future.
Enquiry line not helpful
I phoned the enquiry line for help with their sizings as the bras I ordered were too small and I thought I had ordered my size. The enquiry line told me they do not deal with sizing so instead of doing an exchange I sent the items back.
July 22, 2026
Unprompted review
Reply from Chums
Thank you for your feedback. We're sorry to hear that the bras you ordered were not the right size and that our Customer Services team were unable to assist with your sizing query. We understand how disappointing this must have been, particularly when you believed you had ordered your usual size. We appreciate you sharing your experience and will ensure your comments are passed on for review. We're glad you were able to return the items and hope we can provide a better experience in the future.
Very easy transaction and the tops seem…
Very easy transaction and the tops seem great.
July 31, 2026
Unprompted review
Reply from Chums
Thank you for your review. We're glad that you found the ordering process quick and easy when shopping with Chums, and that you are pleased with your most recent purchase! We hope they continue to meet your expectations, and we look forward to serving you again.
Brilliant shoes really comfortable
Brilliant shoes really comfortable just like wearing slippers well made an good tread came in on time that chums stated
Really pleased that I bought a second pair two days later
July 31, 2026
Unprompted review
Reply from Chums
Thank you for your lovely feedback. We're pleased to know that you are happy with the comfort and quality of your slippers. Knowing that your positive experience led you to purchase a second pair shortly afterwards is especially rewarding. We truly appreciate your support and look forward to serving you again.
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Great quality clothing!!
The quality of Chums clothing is excellent, great fitting and they wash well and keep their size,maybe a tad more expensive than other brands but well worth the extra in my opinion.
July 31, 2026
Unprompted review
Reply from Chums
Thank you for your wonderful review. We're delighted to hear that you have found the quality of Chums clothing to be excellent and that the garments fit so well.
Thank you for taking the time to share your experience, and we hope you continue to enjoy shopping with Chums.
A Review of online purchases from 'Chums' - Lined jersey skirts, 'Heatguard Pointelle' thermal short-sleeve vests (female) and a 'Panasonic Micro Hi Fi' Music System.
I ordered online three lined jersey skirts (colours being mink, wine and navy-print), two white 'Heatguard Pointelle' thermal short-sleeved vests and a 'Panasonic Micro Hi Fi' Music System from 'Chums' on 16th July 2026. These ordered items were delivered efficiently to where I live on 18th July 2026.
During the online ordering on 16th July 2026, I was only able to secure 'Free Delivery' of the ordered items via making use of a Discount Code: CHPPFD that the Company had already sent to me. Unfortunately, I had been trying to obtain 15% off the total amount of money requested at the online checkout by trying to activate a Discount Code of: FL155W that the Company had also already sent to me. This specific Discount Code FL155W failed to activate itself during the online checkout transaction. Therefore, the total monies I paid had been higher than I had anticipated earlier that same evening.
I am thoroughly pleased with the three soft lined jersey skirts and the two 'Heatguard Pointelle' thermal short-sleeved vests. The sizing and measurements are generous, especially with the skirts; and therefore the skirts have been comfortable to wear.
The 'Panasonic Micro Hi Fi' Music System had not been difficult to 'set up' after following the instructions in the paper manual enclosed. This particular Music System has already played some of my favourite Compact Disc singers beautifully. I was also able to find a number of FM Radio stations and listen nicely. The sound of the Music System is quite clear.
July 30, 2026
Unprompted review
Reply from Chums
Thank you for your review. We're delighted to hear that your order, including the lined jersey skirts, Heatguard Pointelle thermal vests, and Panasonic Micro Hi Fi Music System, arrived promptly and that you are pleased with the quality of the items.
We are, however, sorry to hear about the difficulty you experienced when attempting to use the discount codes we had sent. We understand how disappointing it can be when an expected promotional offer does not apply successfully, especially when this results in paying more than anticipated. We appreciate you bringing this to our attention, and your feedback regarding the discount code experience is valuable.
We look forward to serving you again in the future.
The product was exactly what we…
The product was exactly what we required and suited our needs.
July 29, 2026
Unprompted review
Reply from Chums
Thank you for taking the time to leave a review.
We're delighted to hear that the product was exactly what you required and suited your needs. It's always great to know that our products meet our customers' expectations and provide the right solution.
We really appreciate your feedback and thank you for choosing to shop with us. We hope to serve you again in the future.
Trainers were said to be wide fitting…
Trainers were said to be wide fitting but not very. Undersold is bassed on some sort of grid which you can feel as you walk, trainer needs an insole to be more comfotable
July 22, 2026
Unprompted review
Reply from Chums
Thank you for your review.
We're sorry to hear that the trainers did not meet your expectations. We appreciate your feedback regarding both the fit and comfort of the product.
Our footwear sizing and fit descriptions are based on the information provided by the manufacturer, but we understand that fit can vary from person to person. We're also sorry to hear that you found the sole uncomfortable and that the internal support structure could be felt while walking.
Your feedback is important to us and will be passed onto our product team for review.
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They make their money through your phone calls
Accidentally ordered M&S pyjamas
Tried to cancel order within 30 mins. Given the runaround, told to ring later ‘when it reached the site’. Told they would ring me back. When they didn’t l rang again. Another put off. Finally rang some hours later . It ‘had gone for post , send it back for a refund when it arrives’ we will see if that happens. The 3 calls l made to them cost £20. Premium number.
July 28, 2026
Unprompted review
Reply from Chums
Thank you for your review.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please note that calls to our customer service number are charged at 13p per minute, with any additional charges determined by your telephone network provider. We appreciate that call costs can vary depending on your provider and call package.
We would like the opportunity to look into your concerns further and help resolve this matter. We have requested additional details from you via Trustpilot and would encourage you to respond so that we can investigate this matter further.
We look forward to hearing from you and helping to reach a resolution.
easy transaction good selection of…
easy transaction good selection of clothes and sizes also customer services very helpful
June 25, 2026
Unprompted review
Reply from Chums
Thank you for your kind review. We're delighted to hear that you found the ordering process easy, enjoyed our selection of clothing and sizes, and received helpful service from our Customer Services team. We appreciate your feedback and look forward to serving you again.
Slipper sizing & quality.
Bought slippers from them but had to return sizes 10 & 11 now have a size 9. So sizing is very hit and miss.A bit tight on width so not ideal for wide foot but hope they'll give in time. Quality of product only ok. Sole is very hard & thin so not much padding and elastic inserts a bit sharp.
As a company Chums are very reasonable with no quibble free returns and good on delivery. Hope they are successful but need to improve quality control.
July 24, 2026
Unprompted review
Reply from Chums
Thank you for taking the time to share your feedback. We're pleased to hear that you found our delivery service reliable and that our free returns process met your expectations.
We're sorry to learn that the sizing was inconsistent and that the fit and comfort of the slippers were not quite what you had hoped for. Your comments regarding the width, sole padding and elastic inserts are appreciated, and we'll ensure they are shared with our product team for review. Thank you for your support and honest feedback.
Great service arrived on time and…
Great service arrived on time and products and fit of great quality
July 10, 2026
Unprompted review
Reply from Chums
Thank you for your lovely feedback. We're delighted to hear that your order arrived on time and that you're pleased with the quality and fit of the products.
We hope you enjoy your purchase and we look forward to serving you again!
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Excellent service and help.
July 27, 2026
Unprompted review
Reply from Chums
Thank you for taking the time to leave a review. We're so pleased to hear that you were happy with both the service and assistance you received.
Your feedback means a lot to us, and we hope to serve you again soon.
The longer length trousers hard to get
July 17, 2026
Unprompted review
Reply from Chums
Thank you for your kind review. We're pleased that our longer length trousers were just what you was looking for. Providing a range of sizes and lengths is important to us, so it's great to hear this was helpful.
We hope you're pleased with your purchase and look forward to serving you again in the future.
The cargo trousers are unsuitable
The cargo trousers are unsuitable. They don’t stay up if you have anything in your pockets.
Only suitable as pyjama bottoms
July 24, 2026
Unprompted review
Reply from Chums
Thank you for your review. We're sorry to hear that you were disappointed with the fit of the cargo trousers.
To help achieve the best fit, we would recommend ensuring that the correct waist size has been selected. As cargo trousers are often designed with practical pocket storage in mind, using a belt can also help keep them comfortably in place when pockets are in use.
If there's anything we can assist with regarding sizing or returns, please feel free to contact us.
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