I have been satisfied with about a dozen items I have bought with one exception, a shirt that had been wrongly described as mostly cotton when it was mostly polyester. My bigger beef is persisten... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our delivery has still not arrived 11 days after ordering. I have called customer services twice and replacement still not dispatched. They say they released to Evri after two days but they nor us h... See more
Company replied
I ordered a pair of walking boots in the sale. They looked really nice and were very comfortable, initially I was very happy. As with all new footwear that I buy, I treated them with a protective spra... See more
Company replied
Bought slippers from them but had to return sizes 10 & 11 now have a size 9. So sizing is very hit and miss.A bit tight on width so not ideal for wide foot but hope they'll give in time. Quality of p... See more
Company replied
Company details
Written by the company
Traditional clothing, underwear and shoes for men and ladies plus range of personal hygiene, mobility and lifestyle products.
Contact info
Unity Grove, L34 9AR, Prescot , United Kingdom
- 01515490320
- enquiries@chums.co.uk
- www.chums.co.uk
2.5
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and help.
July 27, 2026
Unprompted review
Reply from Chums
Thank you for taking the time to leave a review. We're so pleased to hear that you were happy with both the service and assistance you received.
Your feedback means a lot to us, and we hope to serve you again soon.
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The longer length trousers hard to get
July 17, 2026
Unprompted review
Reply from Chums
Thank you for your kind review. We're pleased that our longer length trousers were just what you was looking for. Providing a range of sizes and lengths is important to us, so it's great to hear this was helpful.
We hope you're pleased with your purchase and look forward to serving you again in the future.
The cargo trousers are unsuitable
The cargo trousers are unsuitable. They don’t stay up if you have anything in your pockets.
Only suitable as pyjama bottoms
July 24, 2026
Unprompted review
Reply from Chums
Thank you for your review. We're sorry to hear that you were disappointed with the fit of the cargo trousers.
To help achieve the best fit, we would recommend ensuring that the correct waist size has been selected. As cargo trousers are often designed with practical pocket storage in mind, using a belt can also help keep them comfortably in place when pockets are in use.
If there's anything we can assist with regarding sizing or returns, please feel free to contact us.
Great pair of shoes at a good price
Great pair of shoes at a good price
July 13, 2026
Unprompted review
Reply from Chums
Thank you for taking the time to provide this feedback. We're thrilled to hear that you love your new shoes and that they offered both quality and great value.
Your feedback means a lot to us, and we hope to welcome you back again soon.
Wonderful trousers
Wonderful trousers, comfortable to wear, looks nice as well, stays neat all day.
July 20, 2026
Unprompted review
Reply from Chums
Thank you for taking the time to leave such a lovely review. We're so pleased to hear that the trousers are comfortable and keep their smart appearance all day long.
We hope you continue to enjoy your purchase and look forward to welcoming you back to Chums in the near future!
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Ordering larger sizes is effortless
Ordering larger sizes is effortless, and the quality and style never miss
July 27, 2026
Unprompted review
Reply from Chums
Thank you for your review! We're delighted to know that you are consistently happy with the quality and style of our products.
It's wonderful to know we're meeting your expectations, and we truly appreciate your continued support. We look forward to serving you again soon!
Items arrived as described and on time
Items arrived as described and on time, excellemt transaction
July 25, 2026
Unprompted review
Reply from Chums
Thank you for your lovely review! We're delighted to hear that your items arrived on time and exactly as described, and that you were happy with the transaction.
We really appreciate your feedback and hope you're pleased with your purchase. If there's ever anything we can help with, please don't hesitate to get in touch.
all delivered ok just getting around to…
all delivered ok just getting around to trying everything on
July 27, 2026
Unprompted review
Reply from Chums
Thank you for your review. We're pleased to hear that your order was delivered okay.
We hope that everything fits well and is suitable for your needs on you've had the chance to try everything on. If you do experience any issues with the fit, sizing, or anything else, please don't hesitate to reach out to us and we'll be happy to help.
Service was very good will use them…
Service was very good will use them again
July 27, 2026
Unprompted review
Reply from Chums
Thank you for taking the time to leave a review.
We're delighted to hear that you received a very good service when shopping with us. Customer satisfaction is always our top priority, so it's wonderful to know we've met your expectations.
We look forward to serving you again soon!
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I ordered 2 pairs viscose trousers
I ordered 2 pairs viscose trousers, then saw the terrible reviews for Chums, so was worried. When they came they were very creased and I don't 'do' ironing, but I washed them and the creases came out and wearing them made them smooth. I was so pleased that I also bought a kimono jacket to match one pair of the trousers. I've deducted a star because one pair of trousers was a little shorter than the other and not quite so well made.
July 7, 2026
Unprompted review
Reply from Chums
Thank you for taking the time to leave your review. We're delighted to hear that you were pleased with your viscose trousers and found that the creases came out easily after washing and wearing.
We appreciate your feedback regarding the difference in length and quality between the two pairs of trousers. We're sorry to hear that one pair wasn't quite as well made as the other, and we'll be sure to pass your comments on to our product team for review.
Thank you again for your honest feedback, and we hope you continue to enjoy your new outfits.
Replacement shoes received ok thank you
Replacement shoes received ok thank you
July 21, 2026
Unprompted review
Reply from Chums
Thank you for your review.
We're delighted to hear that your replacement shoes have been received. We hope you enjoy your new shoes, and if there's anything else we can help with in the future, please don't hesitate to get in touch.
Reply from Chums
Thank you for your kind review!
It's great to know that you found the ordering process easy and that your order was delivered on time. Providing a simple shopping experience and reliable delivery is important to us, so it's great to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Good experience…
I liked the jacket very much,but was sorry to find it a bit too short,and much thicker than I expected. Delivery and return were straightforward.
July 7, 2026
Unprompted review
Reply from Chums
Thank you for your feedback.
We're pleased to hear that you liked the jacket and that both the delivery and returns process were straightforward. We're sorry, however, that the jacket wasn't quite right for you due to the length and thickness not meeting your expectations.
We appreciate you taking the time to share your feedback.
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Order dealt with swiftly
Order dealt with swiftly , kept informed re: delivery and a very good product
July 3, 2026
Unprompted review
Reply from Chums
Thank you for your review.
We're glad to hear that your order was processed swiftly and that you were kept informed throughout the delivery journey. It's also wonderful to know that you're pleased with the quality of the product.
We look forward to welcoming you back to Chums again in the future.
Chums .a good company to deal with
A good company to deal with.
Efficient and professional.
Putting customers first.
July 6, 2026
Unprompted review
Reply from Chums
Thank you for your kind review!
We're pleased to hear that you found us efficient, professional, and easy to deal with. Providing excellent customer service and putting our customers first is at the heart of everything we do, so it's wonderful to know this was reflected in your experience.
We truly appreciate your feedback and look forward to serving you again in the future.
the ordering on line was easy delivery…
the ordering on line was easy delivery took a while for the first order and the second order was really fast
July 6, 2026
Unprompted review
Reply from Chums
Thank you for your review!
We're pleased to hear that you found our online ordering process easy to use. We appreciate your feedback regarding delivery times and are sorry that your first order took longer than expected. However, we're delighted to know that your second order arrived much more quickly and provided a better experience.
Thank you for choosing to shop with us and for sharing your feedback.
Great clothes
There is nothing i have not liked from chums and the sizes are always spot on. And the new butterfly duvet cover is so pretty on my bed .Chums i will keep coming back the delivery is always on time .
July 17, 2026
Unprompted review
Reply from Chums
Thank you for your review.
We're delighted to hear that you've been consistently pleased with your purchases from us. Knowing that our sizing is reliable and meets your expectations is fantastic to hear.
It's also great to know that our delivery service continues to arrive on time and provide a positive shopping experience. Thank you for your continued loyalty and support. We truly appreciate your kind words and look forward to welcoming you back again soon!
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Fast efficient service
Fast efficient service. Helpful operator. Easy returns process.
July 17, 2026
Unprompted review
Reply from Chums
Thank you for your lovely review!
We're delighted to hear that you found our service fast and efficient, and that our customer service team was able to assist you helpfully. It's also great to know that you found the returns process easy and straightforward.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Product Was Good Quality
The product was good for the money and is a nice quality. I have purchased the odd thing in the past. However the delivery took a while. Evri let you know they have your parcel and then you wait and then suddenly they are delivering. Other companies fall foul of this and I am often left hanging as I await a delivery date. Otherwise all good.
July 2, 2026
Unprompted review
Reply from Chums
Thank you for your review. We're pleased to hear that you were happy with the quality of the product and felt it offered good value for money.
We're sorry to hear that the delivery experience was not as smooth as it should have been. We understand how frustrating it can be when tracking updates are limited and a delivery date isn't clear until shortly before arrival. We appreciate you sharing this feedback, and we'll pass your comments on to our delivery partner for review.
We hope to welcome you back to Chums in the near future.
Usual excellent service...!
July 17, 2026
Unprompted review
Reply from Chums
Thank you for your continued support and for taking the time to leave a review!
We're delighted to hear that you've once again received the excellent service you expect from us. Customer satisfaction is always our top priority, so it's wonderful to know we've met your expectations.
We look forward to serving you again soon!
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