While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 80 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the good value and competitive pricing of the products, often noting that the devices perform above their price tag. Reviewers frequently mention fast delivery, with some orders arriving earlier than expected, and good packaging. The build quality and design of the products are also commonly praised, with several users expressing satisfaction with the overall quality and performance of their purchases. However, some people were dissatisfied with product quality and reliability, reporting issues such as screens not turning on after a few months, devices failing prematurely, or components like charging sockets being flimsy. There are also concerns about customer service, with some reviewers struggling to get responses or solutions for defective products. Additionally, a few customers experienced problems with delivery, including missing items, customs issues, or products not matching advertised specifications.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the products as good, well-priced, and... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the good quality,... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast delivery, with... See more

Price

Reviewers highlight ambiguous aspects of price. While some customers found products to be well-priced, even... See more

Order

Reviewers mention ambiguous feedback about orders. Some customers expressed disappointment, citing issues... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have several Chuwi laptops. They are well built, reliable and are good value. Our favourite model is the Corebook X. An improvement suggestion is for Chuwi to provide Device Driver and BIOS u... See more

Rated 4 out of 5 stars

To be honest I did receive this week my order An Hi10 Max tablet but key board is missing!!! Last time itwas separate from tabblet At customs they said that just a pack with Airwaybill Guy Beaufi... See more

Rated 2 out of 5 stars

Because the store chose DHL Express for delivery to Serbia, I never received my tablet. DHL demanded a bunch of documents, then some more, and the tablet is still stuck in customs somewhere. I don't u... See more

Rated 2 out of 5 stars

I bought a CHUWI LARKBOOK 13.3" TOUCH-SCREEN from seller chuwi2018 on eBay. It arrived without a touchscreen, even though it was clearly advertised as such. I trusted the seller's version, thinki... See more


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Computer Service
  4. Electronics Company

Written by the company

CHUWI is a famous China digital brand owned by CHUWI innovation and technology (Shenzhen) co., ltd. Established in 2004, now our company has more than 10 years history. We have been engaged in designing, developing and producing our own brand tablet pc...


Contact info

3.4

Average

TrustScore 3.5 out of 5

844 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We have several Chuwi laptops

We have several Chuwi laptops. They are well built, reliable and are good value. Our favourite model is the Corebook X.

An improvement suggestion is for Chuwi to provide Device Driver and BIOS upates, to deliver the best Windows 11 experience.

All model laptops should be configured such that at a minimum, Windows 11 Standard Harware Security is supported,

August 1, 2025
Advertisement
Advertisement
Advertisement
Rated 4 out of 5 stars

Firstly I would like to compliment…

Firstly I would like to compliment Chuwi on customer service which is absolutely faultless also on the fast delivery,
I honestly cannot recall any other company I have previously purchased from that as only taken the money from my bank account the day after the item as arrived, at the time of writing I have only unpacked the laptop and my wife and I are very impressed wih quality of workmanship and are looking forward in the coming days to one of our sons connecting it and transfering the information over from our soon to be obsolete laptop, so thank you for a pleasant experience



July 5, 2025
Rated 3 out of 5 stars

Flimsy charging socket and plug.

I bought a Chuwi laptop.Eveything ok except the charging socket and plug.Its too flimsy.I am having ever more trouble getting the laptop to charge.I look at the robust plug on my old Assus windows 8 laptop and I am not happy with the Chuwi.

June 21, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

CHUWI INNOVATIONS LARKBOOK 13.3" TOUCH-SCREEN – ARRIVED WITHOUT TOUCHSCREEN AND NOW NO SCREEN AT ALL

I bought a CHUWI LARKBOOK 13.3" TOUCH-SCREEN from seller chuwi2018 on eBay. It arrived without a touchscreen, even though it was clearly advertised as such. I trusted the seller's version, thinking maybe I was confused. I wasn’t.

I didn’t really use it much — and not for work, thankfully. But after just 6 months, now the screen doesn’t turn on at all.

The support has been slow and vague, and I regret having left a good review.
Not sure what kind of “innovation” this is supposed to be, but it’s not working.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use DHL.

The service was terrible. They charged me twice for shipping even though I was eligible for free shipping. It's a scam on DHL's part. I understand it's more DHL's fault, but they didn't help me at all.
And for clarification, customs didn't charge me any taxes; it was all the responsibility of the delivery company.
Do not use DHL.

May 5, 2025
Advertisement
Rated 4 out of 5 stars

Great product

Great product, and fabulous price, but note that delivery to the UK will take much longer than you hoped for...

May 5, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look