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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the good value and competitive pricing of the products, often noting that the devices perform above their price tag. Reviewers frequently mention fast delivery, with some orders arriving earlier than expected, and good packaging. The build quality and design of the products are also commonly praised, with several users expressing satisfaction with the overall quality and performance of their purchases. However, some people were dissatisfied with product quality and reliability, reporting issues such as screens not turning on after a few months, devices failing prematurely, or components like charging sockets being flimsy. There are also concerns about customer service, with some reviewers struggling to get responses or solutions for defective products. Additionally, a few customers experienced problems with delivery, including missing items, customs issues, or products not matching advertised specifications.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the products as good, well-priced, and... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the good quality,... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast delivery, with... See more

Price

Reviewers highlight ambiguous aspects of price. While some customers found products to be well-priced, even... See more

Order

Reviewers mention ambiguous feedback about orders. Some customers expressed disappointment, citing issues... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have several Chuwi laptops. They are well built, reliable and are good value. Our favourite model is the Corebook X. An improvement suggestion is for Chuwi to provide Device Driver and BIOS u... See more

Rated 4 out of 5 stars

To be honest I did receive this week my order An Hi10 Max tablet but key board is missing!!! Last time itwas separate from tabblet At customs they said that just a pack with Airwaybill Guy Beaufi... See more

Rated 2 out of 5 stars

Because the store chose DHL Express for delivery to Serbia, I never received my tablet. DHL demanded a bunch of documents, then some more, and the tablet is still stuck in customs somewhere. I don't u... See more

Rated 2 out of 5 stars

I bought a CHUWI LARKBOOK 13.3" TOUCH-SCREEN from seller chuwi2018 on eBay. It arrived without a touchscreen, even though it was clearly advertised as such. I trusted the seller's version, thinki... See more


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Computer Service
  4. Electronics Company

Written by the company

CHUWI is a famous China digital brand owned by CHUWI innovation and technology (Shenzhen) co., ltd. Established in 2004, now our company has more than 10 years history. We have been engaged in designing, developing and producing our own brand tablet pc...


Contact info

3.4

Average

TrustScore 3.5 out of 5

844 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good Quality Tablet

I have purchased Chuwi pc's previously, and been very satisfied with their products. Noticed that they had tablets on offer, and decided to try it out as my existing tablet is now very dated. Purchased 10.5 tablet on Global Store. Received well inside projected time peried. It seems very good quality product at excellent price + includes protective case, and also comes with latest android system installed

May 7, 2024
Rated 5 out of 5 stars

I ordered one item from chuwi website

I ordered one item from chuwi website. I was skeptical when I ordered whether he would come or not. I ordered and waited. After a few hours I received information that the order was ready to be shipped. In less than 5 days, the postman brought the item. Kudos to Chuwi. I'll keep ordering from you.

May 10, 2024
Rated 5 out of 5 stars

An enjoyable purchasing journey

A quality and well-made product that was delivered a day earlier than expected . A completely enjoyable purchasing journey and would have no hesitation in purchasing further products in the future!

May 9, 2024
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Rated 2 out of 5 stars

⭐⭐ Beware

⭐⭐ Beware: Poor Customer Support from Chuwi Store⭐⭐
I'm sharing my recent ordeal with Chuwi Store to warn others about their lack of support. I purchased a tablet from them less than 6 months ago, and it suddenly started malfunctioning. Each time I try to unlock the screen, the tablet freezes and restarts on its own.
Despite reaching out to Chuwi Store several times for help, their response has been disappointing. Initially, they provided a link to download files for a factory reset, but even after following their instructions, the issue persists.
What's worse is the complete silence from Chuwi Store since then. They've stopped responding to my messages, leaving me with a defective device and no assistance.
This experience has shattered my trust in Chuwi Store. Not only has their product failed, but their customer service is also nonexistent. I urge anyone considering a purchase from them to think twice.

April 26, 2024
Unprompted review
Rated 1 out of 5 stars

Chuwi is a SCAM!

i bought a pc for 400 euros. received it promptly all working ok. after about 5 months it just did not start up anymore. emailing the after sales did not get a reply. after around 4 emails i finally got a reply with a address in Germany to send the pc to ( paid the parcel costs myself) after a month still no confirmation having received it. after many emails they finally confirmed having received it and asked for 6 weeks to repair it. It has been 5 months now. they never reply any emails. Only through facebook messenger they reply and apologize and say they will send it back asap. But they never do and they never contact you. It is a scam, they steal your pc and your money. I hired a laywer but as they have no physical address in Europe ( the german address does also not exist anymore) it is hard to sue them. Stay away from Chuwi, bad quality and no guarantee or service.

April 22, 2024
Unprompted review
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Rated 1 out of 5 stars

Customer Service is terrible

I ordered a mini PC which arrived promptly, but it was not my liking. I tried to contact the support for the return address since they do not provide one on the webpage, but they did not answer. Only after opening a case on paypal, I got a return address. I sent the package back to this address, but also there I got no response. Now I need to open another paypal case to get my money back. The PC may be acceptable, the customer service is a joke though.

February 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Solid-Compact build. Great value for money

The website provides sufficient information about the product and being a Chinese based company, they have deep beliefs in 好客: Meaning welcome new guests / users by giving customers a discount off the online price, which makes it very attractive to buy the UBook X series for personal or business use.

Initially wanted to purchase a secondary tablet for travel & business use. Have wanted a MS surface or similar windows-based tablet, but many lacks input ports like usb type A or even display ports. Chuwi Ubook X satisfied most criteria. So decided to give it a try...... Delivery was snappy and I could get my hands fast on the tablet. Have told the customer service that I need a 3 pin UK plug and they do their best to shipped with the UK plug.

Believe that Chuwi this brand will bought about reliable & value for money products in future to come......

March 14, 2024
Rated 3 out of 5 stars

The stylus was not included in the…

The stylus was not included in the delivery. Which was disappointing. I am hoping this will be sent later. but apart from that ( which for me is very important) all was very good, and the basic machine delivered is excellent

March 5, 2024
Rated 4 out of 5 stars

i like its quick delivery and computers…

i like its quick delivery and computers work well shame have trouble updating operating system when have trouble chuwi responds to your emails you should put drivers link or downloads in package so if problems we have them

March 12, 2024
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Rated 5 out of 5 stars

Chuwi UBOOK X 12 - Just perfect

I love the Chuwi UBOOX X - I received it last week and it is exactly what I wanted. It's a fantastic device with impressive specifications. Let’s break down some of the highlights:

1. 12" Touchscreen: The compact size makes it ideal for on-the-go use, whether you’re working or relaxing.

2. Windows 11: Having the latest Windows operating system ensures a smooth and familiar experience.

3. 12 GB RAM and 512GB SSD: These specs provide ample memory and storage for multitasking and storing your files.

4. Intel Core i5 10210Y Processor: With a 4.0GHz turbo frequency and quad-core threads, it’s well-equipped for various tasks.

5. Keyboard and Stylus: The inclusion of these accessories enhances productivity and creativity.

6. Port Selection: The variety of ports (Type-C, USB-A, Micro-HD HDMI, headphone jack, and card reader) ensures connectivity flexibility.

7. Feather-Light Weight: At less than 800 grams, it’s perfect for travel without compromising functionality.

8. Bright Screen and 3:2 Aspect Ratio: The screen quality and aspect ratio contribute to an enjoyable viewing experience.

9. Responsive Keyboard and Adequate Pen: Essential for efficient typing and note-taking.

10. Unbeatable Price: Under 400 USD for this feature-packed device is indeed a steal!

Whether you’re working remotely, watching movies, or sketching ideas, it seems like the Chuwi UBOOX X has you covered. This is the perfect companion during my travel and fulfills all my needs. 🎉👍

March 5, 2024

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