Cinch Self Storage Reviews 

2,413
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 443 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, welcoming, and professional, which really helps to reduce the stress of moving. Consumers often mention that the customer service is top-notch, with team members always available to answer questions and provide clear explanations. Reviewers also emphasize that the storage facilities are spotlessly clean, secure, and maintained at comfortable temperatures for stored belongings. People truly appreciate the simple entry procedures, secure access, and well-organized layouts, making visits straightforward and ensuring a completely hassle-free user experience from start to finish.

What people talk about most

Staff

People report positive experiences with staff, highlighting their polite, helpful, and professional attitude.... See more

Service

Customers report a high level of satisfaction and delight with the service, praising the professional and... See more

Facilities

Clients share positive opinions on facilities, noting that the storage units are super clean, well-equipped,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the remarkable simplicity... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service, highlighting professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clean and well-maintained storage units. Friendly and helpful staff who went out of their way to meet our requirements. These changed at the last minute when it became apparent that we needed substan... See more

Rated 5 out of 5 stars

John & Carlene at Sittingbourne are very friendly & helpful, we've had a few laughs already. The site is very close to me & reasonably easy to access although "commuter hour" can be a bit of a challen... See more

Rated 5 out of 5 stars

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more

Company replied

Rated 5 out of 5 stars

I have been renting from Cinch for the last 2 years in Newmarket. The staff have been amazing very helpful and professional and always went the extra mile to help me . I had to change units many t... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Affordable Self Storage for Households and Businesses


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(2,413)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Service from Truly Wonderful People

Where do I even begin?
The team at Cinch Self Storage have been absolutely incredible. To say they've been helpful is a huge understatement.
Martin, Harry and Lauren – I genuinely can't thank you enough for everything you've done for me over the past months. Nothing has ever been too much trouble. From your kindness and patience to the friendly chats whenever I popped in, you've made what could have been a very stressful experience so much easier.
It's the little things that really stand out too – even something as simple as always offering a bottle of water on a warm day shows the level of care and customer service you provide.
The facility itself is spotless, secure and so easy to access, but it's the people who make this place so special.
I wouldn't hesitate to recommend Cinch Self Storage to anyone. If you're looking for somewhere to store your belongings with a team who genuinely care about their customers, this is the place. Thank you all so much – you've been amazing.

June 30, 2026
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Reply from Cinch Self Storage

Wow – thank you so much for taking the time to leave such a thoughtful and heartfelt review. Reading comments like yours genuinely means the world to us.

Martin, Harry and Lauren will be absolutely delighted to hear your kind words. They all take great pride in looking after our customers, and it's wonderful to know they were able to make what could have been a stressful time feel a little easier.

We're also pleased to hear that you found the store clean, secure and easy to access, as we work hard to ensure every customer has the best possible experience from start to finish.

Thank you once again for your recommendation and for choosing Cinch Self Storage. It has been a real pleasure to help you, and we wish you all the very best for whatever comes next. If you ever need storage again in the future, we'll be here to welcome you back.

Rated 5 out of 5 stars

Joe at the Letchworth store was…

Joe at the Letchworth store was excellent. He made everything go smoothly and I feel confident in leaving my belongings in his safe hands! Thank you Joe for making a stressful day so much easier. Highly recommend.

June 20, 2026
Unprompted review
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Reply from Cinch Self Storage

We truly appreciate your review. Thank you for choosing us, and we hope to welcome you back whenever you need us.

Rated 5 out of 5 stars

Excellent service by Rosie

Excellent service by Rosie. Went through everything perfectly and in detail

June 29, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for the five-star rating! Your support means a great deal, and we appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

They accommodated my needs

They accommodated my needs. After the loss of my husband had to just move from a house and just dumped all our stuff there. They was flexible with what I was going through. Woking Cinch storage.

June 28, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you so much for taking the time to leave us this lovely review.

Moving home under any circumstances can be challenging, and we're pleased that the team at Woking could provide the flexibility and understanding you needed.

Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. We wish you all the very best for the future, and thank you again for choosing Cinch Self Storage.

Rated 5 out of 5 stars

Brentwood cinch self storage - amazing

My experience has been amazing here.

The staff - mark , John and Maddie have been brilliant - taken all my parcels with no problems at all

Location is so ideal with parking available every single day.

Can’t recommend anymore

This is about Brentwood cinch self storage in Essex 🤝

June 25, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for your review and your support. It's always a pleasure to hear from happy customers, and we hope to see you again soon.

Rated 5 out of 5 stars

What an excellent facility!

What an excellent facility!! The 2 ladies at the Exeter front desk were very warm, friendly and helped me with my many questions. The building itself was clean and well maintained too, which is always a bonus! Cannot recommend enough!

June 19, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks so much for your lovely review. We're really pleased you had a great experience and hope to welcome you back in the future.

Rated 5 out of 5 stars

All round pleasantly useful

Helpful staff, clean units and access areas (even a loo, great for ye oldies), handily placed trolleys, trustworthy security, flexible, etc, etc.

Only used for a few months but great option to have for those moments moving between places.

June 23, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the fantastic review! Your feedback means a lot to the whole team, and we're pleased we could help.

Rated 5 out of 5 stars

John at Brentwood was fantastic and the…

John at Brentwood was fantastic and the onboarding process was extremely easy. Great facility.

June 20, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you so much for your fantastic review. We're delighted to hear you had such a positive experience with the team, and we really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Early days

Early days, but so far so good.
Significant saving over Big Yellow Storage.

June 18, 2026
Unprompted review
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Reply from Cinch Self Storage

We're thrilled to receive your 5-star review. It's great to know our team was able to provide the service and support you needed.

Rated 5 out of 5 stars

Friendly staff at Bicester

Friendly staff at Bicester . Place clean and tidy always a great experience. Five stars

June 13, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for your kind words. Providing excellent customer service is something we pride ourselves on, so it's wonderful to hear that reflected in your experience.

Rated 5 out of 5 stars

Extremely Professional and helpful

I recently have rented a unit here, Jason & Matthew have been extremely Professional, helpful and understanding.
I really cannot recommend them high enough.
Thank you

June 15, 2026
Unprompted review
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Reply from Cinch Self Storage

We really appreciate you leaving us such a positive review. The team works hard to make storage simple and stress-free, and we're pleased to hear we achieved that for you.

Rated 5 out of 5 stars

Good storage

Easy access. Friendly staff. Good prices

May 22, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for choosing Cinch Self Storage. We're delighted that your experience was such a positive one and will be sure to pass your comments on to the team.

Rated 5 out of 5 stars

I rented a number of units for 18 months

I rented a number of units for around 18 months before moving to a permanent premises.

The staff at the Cinch Woking branch were excellent. They understood the needs of the business and were flexible and reactive to what I needed. This was echoed by the other clients I met during the period I was there. Happy to recommend this branch.

June 16, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for the excellent feedback. It's always rewarding to hear that our customers have enjoyed a smooth and hassle-free experience from start to finish.

Rated 5 out of 5 stars

Excellent customer service

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and conditions of hire
Jason and Matt were very welcoming and made sure we had everything we needed which ensured the use of the unit went smoothly
We would readily recommend Cinch Self Storage units to our friends

June 15, 2026
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Reply from Cinch Self Storage

Thank you for taking the time to leave such a lovely review. We're delighted that you found the service helpful and friendly, and we hope to welcome you back again in the future.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, easy access.

June 4, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for your wonderful feedback. Knowing that we've helped make your storage experience easy and convenient is exactly what we aim for.

Rated 5 out of 5 stars

Excellent Service in Brighton

3 Months ago , I was hunting for a Storage facility on the internet , I first found Big yellow company , then I received an advert about Safe stores of which Cinch Storage is part of. I called them and they gave me a very good discount compared to the one I had. I cancelled by previous quote with the other company and chose Cinch. The location was great , the service was excellent and straightforward. I recommend Cinch storage to all.
Thank you.

March 21, 2026
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Reply from Cinch Self Storage

We're so pleased to hear about your positive experience. Thank you for your kind comments and for taking the time to recommend us.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. No complaints

June 12, 2026
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Reply from Cinch Self Storage

Thank you for the fantastic review. We always strive to provide great service and clean, secure facilities, so it's wonderful to know we've met your expectations.

Rated 5 out of 5 stars

Excellent customer service

I needed some storage urgently when downsizing private rental. I came across Cinch in my local town and contacted them. I was in a particularly difficult financial position and Andrew (primarily) assisted by his colleague Dan have helped me navigate a truly awful time. Andrew helped me secure a manageable discount on the storage and has been quick to assist me with any concerns or queries i had. The customer service skills have been second to none and I'm truly grateful for all the help. The storage unit itself is clean and well managed and easy to access.

June 6, 2026
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Reply from Cinch Self Storage

Your feedback has made our day. Thank you for your kind words, and we're delighted that our team was able to provide such a positive storage experience.

Rated 5 out of 5 stars

Extremely friendly customer service at…

Extremely friendly customer service at Cinch Storage, Brentwood. Always very helpful and accommodating.

June 11, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for your 5-star review. We genuinely value every customer and are thrilled to hear that you had such a great experience with us.

Rated 5 out of 5 stars

Best storage facility in Brighton

I’ve pretty much tried every storage unit facility in Brighton for my business but I can safely say Cinch is the best. The team Stuart and Jack are amazing super friendly, help you out with everything you need, the price is very competitive and the place is kept immaculately clean.

June 10, 2026
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Reply from Cinch Self Storage

We're delighted to receive your feedback. It's great to know that our team could assist you and make your storage journey as straightforward as possible.

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