Cinch Self Storage Reviews 

2,415
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 442 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as extremely friendly, supportive, and professional, always going above and beyond to ensure every move is smooth and completely stress-free. Visitors consistently appreciate the exceptionally clean, bright, and well-maintained storage units, alongside secure facilities that make regular visits entirely safe and convenient. Consumers note that the straightforward setup, clear guidance, and accessible layouts make it a wonderful choice for anyone needing extra storage space. Many people emphasize the great overall value and reliable security, confirming they would happily recommend these local facilities and return whenever the need arises.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professional, polite, and... See more

Service

Users describe positive interactions with service, highlighting that nothing is ever too much trouble for the... See more

Facilities

Customers consistently note positive experiences with facilities, describing them as exceptionally clean,... See more

User experience

Clients share positive opinions on user_experience, highlighting the overall simplicity, ease of set-up, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as top-notch, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clean and well-maintained storage units. Friendly and helpful staff who went out of their way to meet our requirements. These changed at the last minute when it became apparent that we needed substan... See more

Rated 5 out of 5 stars

John & Carlene at Sittingbourne are very friendly & helpful, we've had a few laughs already. The site is very close to me & reasonably easy to access although "commuter hour" can be a bit of a challen... See more

Rated 5 out of 5 stars

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more

Company replied

Rated 5 out of 5 stars

I have been renting from Cinch for the last 2 years in Newmarket. The staff have been amazing very helpful and professional and always went the extra mile to help me . I had to change units many t... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Affordable Self Storage for Households and Businesses


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(2,415)

414 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service from the staff…

Great customer service from the staff onsite 🙏🙏🙏🙏

May 20, 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for choosing Cinch Self Storage! We’re thrilled to hear you were happy with the service and really appreciate your support.

Rated 5 out of 5 stars

Excellent rates

Excellent rates, friendly staff and local.

May 20, 2026
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Reply from Cinch Self Storage

We really appreciate the 5-star review! It’s great to hear you had a smooth and stress-free experience with us.

Rated 5 out of 5 stars

Lauren & the team at Cinch Shoreham…

Lauren & the team at Cinch Shoreham went above & beyond to support our charity Guardians 4 Kenyan Kids UK, by providing our charity with the perfect storage solution and opportunities to raise funds for our charity! Amazing team

May 20, 2026
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Reply from Cinch Self Storage

Thank you for the brilliant feedback! We’re so glad we could help with your storage needs.

Rated 5 out of 5 stars

Amazing company

Amazing company, great information and fab price to tide me over whilst selling.
Friendly knowledgeable staff.
Very accessible easy to find site with parking, trolleys on hand and large lift.
Safe easy to use app for entry to the storage unit. Very clean and new. Perfect 🤩🤩🤩🤩

May 16, 2026
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Reply from Cinch Self Storage

Thanks for taking the time to leave us such a great review! We’re delighted you had a positive experience with Cinch.

Rated 5 out of 5 stars

5* service from Nijole

We have worked along side Cinch in Newmarket before through the company I work for and each time they have been easy to work alongside. For personal belongings we have now rented out our own unit and Nijole was extremely helpful from the start. She allowed us to look at the unit prior to renting and made the overall experience very easy. The location is easy to access and locate. I would highly recommend.

May 20, 2026
Unprompted review
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Reply from Cinch Self Storage

Your feedback means a lot to us, thank you! We’re really pleased to hear everything went well.

Rated 5 out of 5 stars

Jason and Matthew at Leighton Buzzard…

Jason and Matthew at Leighton Buzzard branch. Both very friendly, helpful, quick and efficient. Ensured we had the appropriate facility for the right period of tim.

May 15, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for the wonderful review! We’re so happy we could provide the service and support you needed.

Rated 5 out of 5 stars

Top Class

We found everything about the Cinch storage facility in Leighton Buzzard to be top class, from start to finish. Jason and Matt were both extremely friendly, knowledgeable and helpful. Both of the units we hired were spotlessly clean on arrival and we felt completely reassured that our belongings would be totally secure for the entire duration of our hire.

May 19, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks so much for the 5 stars! We’re always here to make storage simple, straightforward and stress-free.

Rated 5 out of 5 stars

I have never used a storage space but…

I have never used a storage space but Jason made the experience lovely.
Always offering a cup of tea.
Nice customer service.
Location is very great.
Nice service

February 15, 2026
Unprompted review
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Reply from Cinch Self Storage

We’re really grateful for your kind review! It’s fantastic to know you had such a good experience with our team.

Rated 5 out of 5 stars

Great service, easy process

From the outset the staff at Cinch Southend made process really easy. They help you find the best storage for your needs. We have had several units and no problems with any of them.
I would highly recommend the storage facility.
The staff are great and go above and beyond.
They will even make you a nice cup of tea. Thank you
Jane B

May 1, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for the lovely feedback! We’re so pleased you found our service helpful and easy to use.

Rated 5 out of 5 stars

Friendly helpful staff

Friendly, efficicent staff. great position, very clean and tidy building and units.
Staff very knowledagable and helpful

May 16, 2026
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Reply from Cinch Self Storage

Thanks for choosing Cinch Self Storage! We really appreciate your review and are glad we could help.

Rated 5 out of 5 stars

Brentwood Branch

I stored some belongings at the Brentwood branch for 3 months. The staff were all so polite and helpful, nothing was too much bother for them.

May 10, 2026
Unprompted review
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Reply from Cinch Self Storage

What a brilliant review, thank you! We’re thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Great price

Great price, lovely service and really easy to use.

May 14, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for the 5 stars! We’re so pleased we could make your storage journey simple and hassle-free.

Rated 5 out of 5 stars

End to end faultless experience

The team from start to finish were amazing. The people on the phone, thru to my visit at the storage facility.

The facility itself it excellent. Everything is perfect.

May 13, 2026
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Reply from Cinch Self Storage

Thanks so much for your support! We’re delighted to know you were happy with the service you received.

Rated 5 out of 5 stars

Hi was really lovely experience

Hi was really lovely experience. Maddy she was amazing very helpful. Take yourself to cinch in Brentwood Maddy’s your girl. Brilliant experience and very happy with my storage unit. 👍

May 12, 2026
Unprompted review
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Reply from Cinch Self Storage

We really appreciate you taking the time to share your feedback! It’s lovely to hear you had a great experience with Cinch.

Rated 5 out of 5 stars

The teams are pro very easy to…

The teams are pro very easy to understand how it working. To me was first time when I use the unite storage and was very helpful full as well member teams in special Rosie

May 13, 2026
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Reply from Cinch Self Storage

Thank you for your fantastic review! We’re so glad we could help and hope to welcome you back whenever you need storage again.

Rated 5 out of 5 stars

Excellent storage facility

Excellent storage facility — clean, secure, easy to access, the staff are always friendly and helpful.

May 13, 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for the amazing 5-star review! We're delighted to hear you had such a positive experience and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Watford Cinch

Samir at reception ( Watford) went above and beyond to ensure I had all the support. Storage area is good size at a great price.

May 6, 2026
Unprompted review
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Reply from Cinch Self Storage

We really appreciate your fantastic review! Hearing that you had a great experience means a lot to everyone at Cinch.

Rated 5 out of 5 stars

Great price and great staff

Jack at the Brighton branch as super helpful and went the extra mile in setting us up and making sure we were ready to move our things in. The price was also the most competitive in Brighton.

May 6, 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for the 5 stars! We're thrilled we could help and make the process as straightforward as possible for you.

Rated 5 out of 5 stars

Breath of Fresh Air

I’ve been with Cinch Storage in Brentwood since June 2023 and I’ve received a great service. The management have been very accommodating.

My e-commerce business relies on how the staff responds and Maddy at front of desk has been exceptionally helpful and makes us alerted when visitors, parcels and post arrives…inadvertently the staff brilliantly represents all the businesses in the building.

May 6, 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

What wonderful feedback, thank you! We're so pleased to know that our service met your expectations

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