Cinch Self Storage Reviews 

2,414
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 442 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as extremely friendly, supportive, and professional, always going above and beyond to ensure every move is smooth and completely stress-free. Visitors consistently appreciate the exceptionally clean, bright, and well-maintained storage units, alongside secure facilities that make regular visits entirely safe and convenient. Consumers note that the straightforward setup, clear guidance, and accessible layouts make it a wonderful choice for anyone needing extra storage space. Many people emphasize the great overall value and reliable security, confirming they would happily recommend these local facilities and return whenever the need arises.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professional, polite, and... See more

Service

Users describe positive interactions with service, highlighting that nothing is ever too much trouble for the... See more

Facilities

Customers consistently note positive experiences with facilities, describing them as exceptionally clean,... See more

User experience

Clients share positive opinions on user_experience, highlighting the overall simplicity, ease of set-up, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as top-notch, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clean and well-maintained storage units. Friendly and helpful staff who went out of their way to meet our requirements. These changed at the last minute when it became apparent that we needed substan... See more

Rated 5 out of 5 stars

John & Carlene at Sittingbourne are very friendly & helpful, we've had a few laughs already. The site is very close to me & reasonably easy to access although "commuter hour" can be a bit of a challen... See more

Rated 5 out of 5 stars

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more

Company replied

Rated 5 out of 5 stars

I have been renting from Cinch for the last 2 years in Newmarket. The staff have been amazing very helpful and professional and always went the extra mile to help me . I had to change units many t... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Affordable Self Storage for Households and Businesses


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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5.0

All reviews

(2,414)

413 reviews in the last 12 months

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Rated 5 out of 5 stars

We received a fantastic service and…

We received a fantastic service and helpful advice from Francesca and Craig at the Woking branch the facilities are well maintained clean and easy to use, we will be recommending cinch storage and will use again.. 1st class service 🌟🌟🌟🌟🌟

March 18, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for taking the time to leave this lovely review, it’s hugely appreciated!

Rated 5 out of 5 stars

Friendly

Friendly, informative staff in Martin and Harry.
Also very patient with a 70 year old with poor short time memory.
Units are spotless and safe.

March 19, 2026
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Reply from Cinch Self Storage

So pleased everything went well, thanks for the great feedback!

Rated 4 out of 5 stars

The Moving Woodsman. I am moving from West Sussex to East…

I am moving from West Sussex to East Sussex and a Seafordian friend Kate recommended your storage units in Seaford. I am a retired primary school teacher and have been living in a farm cottage for over 20 years and I recently decided to move to the Seaford area which I am familiar with. I chose Cinch storage because they could offer me a large storage space to place many boxes and belongings. I am pleased with the service they provide and also they provided the name of a man who provides household clearance/ removals. At the point of writing this review I am anticipating a new address to move into next month.

March 19, 2026
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Reply from Cinch Self Storage

Thanks for the support, we’re glad we could help!

Rated 5 out of 5 stars

Cinch Sittingbourne - Great!!

Customer service at the Sittingbourne branch is literally some of the best customer service you’ll find in any industry!
From the response to my initial enquiry through the website, through to the highly hospitable nature of the staff on site, I could not fault this facility. It’s great! Very impressed. I’ve used a lot of other self storage facilities - Cinch at this branch has beaten them hands down.

March 17, 2026
Unprompted review
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Reply from Cinch Self Storage

Really glad we could help make things easier for you , thanks again!

Rated 5 out of 5 stars

Helpful and very competitive pricing

Cinch have been great. Friendly and helpful staff that have made the process of storing our belongings very straightforward. Pricing has been more than competitive against other local options. Nothing seems to be a problem for them. Highly recommended.

March 17, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the amazing feedback, we hope to see you again soon!

Rated 4 out of 5 stars

I would Cinch my storage again!!

All staff at Cinch were efficient, the space was clean, 95% dust free and suited exactly what we needed

March 17, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the support, we’re glad we could help!

Rated 5 out of 5 stars

Newmarket branch is fantastic!

I started using the Newmarket branch to store my things. The service has been fantastic. The staff are the most friendly I think I've ever encountered, they couldn't do enough for me, so kind. Everything was so easy, organised and seamless from first enquiry to getting set up and allocated my space. The staff had everything ready to go for me, access codes, my lock and showed me how everything works on day 1 without me having to even ask. The units themselves are secure and absolutely spotless. Honestly cannot recommend enough.

March 13, 2026
Unprompted review
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Reply from Cinch Self Storage

So pleased everything went well, thanks for the great feedback!

Rated 5 out of 5 stars

Leighton Buzzard store

We have used the Leighton Buzzard storage facility and found both Jason and Matt very professional and thorough, always available to help and made our storage experience a positive one. We would not hesitate to use this facility in the future.

February 10, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you so much for your lovely review! We’re thrilled to hear you had such a positive experience with Cinch Self Storage. Our team works hard to make storage simple, friendly, and stress-free, so it’s great to know that came across.

Rated 5 out of 5 stars

The Sidcup team

The Sidcup team, Scott , Dawn and Jordan were professional and helpful from the outset. I felt really comfortable discussing what I needed. Dawn took time to explain how storage works and gave me a tour of the building and showed me two units. Price and contract discussed with Dawn and supported by Scott. When I returned to sign the paperwork I saw Jordan who was just as helpful and took time to complete it all. What a great team. I feel really confident that I have made the right choice for storage for my personal belongings. Thank you to you all.

March 12, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the fantastic feedback! We’re really pleased you had a great experience with us. It means a lot to know our team and service made such a positive impression.

Rated 5 out of 5 stars

Dawn was great dealing with an enquiry…

Dawn was great dealing with an enquiry I made on downsizing my current storage unit for a smaller, more cost-effective unit. Many thanks

March 14, 2026
Unprompted review
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Reply from Cinch Self Storage

We really appreciate your kind words and 5-star review! It’s great to hear you found the service helpful and enjoyable. Thanks for choosing Cinch Self Storage.

Rated 5 out of 5 stars

Mark and Maddy are a great team

Mark and Maddy are a great team. Very friendly and helpful. The booking was very straightforward and easy. When I’ve had an issue to resolve, they were accommodating and responsive.

March 13, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for taking the time to leave such a brilliant review. We’re so glad you had a positive experience and that our team could help make everything easy from start to finish.

Rated 5 out of 5 stars

Lot's of friendly advice and help from…

Lot's of friendly advice and help from Jake.

February 28, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks so much for the 5 stars! We’re delighted to hear you had a great experience with Cinch Self Storage. We always aim to make things as smooth and straightforward as possible.

Rated 5 out of 5 stars

Great help at at the sidcup branch

Great help at at the sidcup branch. Dawn Scott and Jordan were all so helpful. Made things so much easier for me.

March 6, 2026
Unprompted review
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Reply from Cinch Self Storage

What a lovely review, thank you! We’re so pleased to know you had a positive experience with us. Your feedback means a lot to the whole team.

Rated 5 out of 5 stars

Thank you Dawn and Jordan for your…

Thank you Dawn and Jordan for your excellent service

March 13, 2026
Unprompted review
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Reply from Cinch Self Storage

We truly appreciate your 5-star review. It’s fantastic to hear that you had such a good experience with our team and service. We’re always here if you need us again.

Rated 5 out of 5 stars

Thank you Dawn and Jordan for your…

Thank you Dawn and Jordan for your excellent customer service, highly recommended

March 13, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for the brilliant review! We’re so glad we could provide a great experience and make your storage journey that bit easier. Your support means a lot.

Rated 5 out of 5 stars

Absolute pleasure dealing with Dawn and…

Absolute pleasure dealing with Dawn and Jordan on our new storage unit. Will be recommending to everyone I know!

March 13, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for sharing such positive feedback! We’re really pleased to hear you had a great experience with Cinch Self Storage. We’ll be sure to pass your kind comments on to the team.

Rated 5 out of 5 stars

Lauren and the staff at the shoreham…

Lauren and the staff at the shoreham branch are fantastic, Lauren went above and beyond to help me with my storage, would definitely recommend them, I had storage before at another place in shoreham but left due to the rudeness of the staff, but the staff at cinch couldn’t do more to help, thank you all so much

March 12, 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you very much for the 5 stars! We’re delighted that you had a positive experience with us and that our team could help make things simple and stress-free.

Rated 5 out of 5 stars

The staff at the new Cinch storage…

The staff at the new Cinch storage facility in Shoreham are very friendly and deal with any concerns swiftly and professionally which helped make moving in a positive experience.
I highly recommend the Shoreham branch of Cinch.

February 23, 2026
Unprompted review
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Reply from Cinch Self Storage

We really appreciate your kind review. Hearing that you had such a positive experience is exactly what we love to hear. Thanks again for choosing Cinch Self Storage.

Rated 5 out of 5 stars

I work for the WE BUY ANY CAR branch in…

I work for the WE BUY ANY CAR branch in Sidcup,and i just wanted toi leave a review on how well Dawn and Scott helped me to get to grips with the building whilst i settled in. Words cant explain how helpful they have been especially witht theyre cosmer service towards customers. 10/10 would recommend to anyone.

March 11, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks so much for your lovely comments! We’re thrilled to know you had a great experience with us. Our team always aims to deliver friendly and helpful service, so this is great to hear.

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