Cinch Self Storage Reviews 

2,414
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 442 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as extremely friendly, supportive, and professional, always going above and beyond to ensure every move is smooth and completely stress-free. Visitors consistently appreciate the exceptionally clean, bright, and well-maintained storage units, alongside secure facilities that make regular visits entirely safe and convenient. Consumers note that the straightforward setup, clear guidance, and accessible layouts make it a wonderful choice for anyone needing extra storage space. Many people emphasize the great overall value and reliable security, confirming they would happily recommend these local facilities and return whenever the need arises.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professional, polite, and... See more

Service

Users describe positive interactions with service, highlighting that nothing is ever too much trouble for the... See more

Facilities

Customers consistently note positive experiences with facilities, describing them as exceptionally clean,... See more

User experience

Clients share positive opinions on user_experience, highlighting the overall simplicity, ease of set-up, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as top-notch, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clean and well-maintained storage units. Friendly and helpful staff who went out of their way to meet our requirements. These changed at the last minute when it became apparent that we needed substan... See more

Rated 5 out of 5 stars

John & Carlene at Sittingbourne are very friendly & helpful, we've had a few laughs already. The site is very close to me & reasonably easy to access although "commuter hour" can be a bit of a challen... See more

Rated 5 out of 5 stars

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more

Company replied

Rated 5 out of 5 stars

I have been renting from Cinch for the last 2 years in Newmarket. The staff have been amazing very helpful and professional and always went the extra mile to help me . I had to change units many t... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Affordable Self Storage for Households and Businesses


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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5.0

All reviews

(2,414)

413 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can't thank John and the staff at Cinch…

Can't thank John and the staff at Cinch Sittingbourne enough, they made the whole experience very welcoming and they went above and beyond to accommodate, great team and great experience.

March 28, 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

We love hearing feedback like this! Thanks for trusting us with your storage.

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Clean and organised facility. Such a relief to find this storage facility.

March 22, 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for the kind words! We’re really glad everything went smoothly.

Rated 5 out of 5 stars

Cinch storage sittingbourne

The facility is very clean and secureJohn was very polite and helpful when booking the storage and when we arrived he helped out as much as possible definitely recommend

March 26, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for choosing us and for the lovely feedback!

Rated 5 out of 5 stars

Cinch storage in Seaford were amazing

Cinch storage in Seaford were amazing. Harry and Martin are so helpful and friendly. The units are easy to access, clean and very good prices. I took an extra one so I could buy more things rather than miss out. I would highly recommend them and would use them again if I ever need storage

March 27, 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Amazing feedback, we’re so happy you’re satisfied with the service.

Rated 5 out of 5 stars

Helpful guys @Seaford Cinch

Helpful guys, always nice and polite, great to deal with .
Highly recommend....
Cinch at seaford , East Sussex has been a lifesaver.

March 24, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the review! We’re glad we could make things simple and straightforward.

Rated 5 out of 5 stars

Excellent 5 star service

I had a very beautiful experience in Seaford with Harry and Martin, great service with excellent facilities. Highly recommend!

March 24, 2026
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Reply from Cinch Self Storage

Great to hear everything worked out perfectly, thank you!

Rated 5 out of 5 stars

Very helpful

Very helpful, very friendly and happy to help

February 2, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for sharing this, we’ll keep up the good work!

Rated 5 out of 5 stars

Excellent staff

Excellent staff. Francesca and Craig are top notch. Thank you. You made it all so easy. Nice place with good access and clean new storage units. I would recommend

March 21, 2026
Unprompted review
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Reply from Cinch Self Storage

Top review, thanks for being a great customer!

Rated 5 out of 5 stars

Excellent

Both Craig and Francesca have been fantastic. I initially spoke to Craig on the phone and he was really friendly and helpful plus provided information via email. Then I popped in to view some units and Francesca was really helpful and super friendly. Their service from beginning to end has been excellent and their prices are really competitive. I moved into my storage unit today and it seemed to be a busy day but Francesca still provided excellent customer service and explained everything clearly. I am very happy with everything. I would highly recommend using if you need storage. Thanks to both Craig and Francesca they have been great.

March 22, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the 5 stars and your wonderful review. We’re here anytime you need us!

Rated 5 out of 5 stars

Top Notch Team!

Craig was very helpful and accommodating throughout the entire process of securing the right unit for me, all of the team have been super helpful from the start and it’s always nice to see the team with a smile on their faces, such a nice atmosphere

March 7, 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Really pleased we could help, thanks for taking the time to leave this great review!

Rated 5 out of 5 stars

Very good facility

Very good facility. Very friendly and helpful staff, would recommend.

March 20, 2026
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Reply from Cinch Self Storage

This is what we aim for every time, thanks for your support!

Rated 5 out of 5 stars

Everyone at the Sittingbourne branch

Everyone at the Sittingbourne branch, especially John was so helpful. The storage was easy to use and exactly what I needed to help with my building project

March 21, 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for your review! We’re glad everything went just right.

Rated 5 out of 5 stars

Easy and convenient

Easy and convenient, thanks to John who was a great help!

March 20, 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

We’re so glad you had a positive experience, thanks for letting us know!

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, very clean, easy to use and access facilities.
High security level.

March 19, 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for the kind words, we’ll pass them on to the team!

Rated 5 out of 5 stars

Highly recommend

Very helpful staff. Units are spotless. Amazing affordable service. I would highly recommend.

March 19, 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

We really appreciate your feedback, thanks for the 5 stars!

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