When I saw Mr Timothy Crook at the Harbour hospital Poole Dorset, his care was amazing, so kind, no rushing, listened to my concerns and treated me with the utmost kindness and respect. I did not ha... See more
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Circle Health Group offers the UK's largest national network of private hospitals. It also offers innovative neurological and musculoskeletal rehabilitation services and pathway management services, and runs clinics in China. Founded in 2004, Circle has always invested in the patient experience, combining clinical excellence with peaceful surroundings where patients are treated as individuals. The group has grown through building new, high-spec hospitals, the acquisitions of Nations Healthcare and BMI Healthcare, and joint ventures. We are proud of our patient care and work hard to make each patient's time with us as pleasant as possible.
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Replied to 98% of negative reviews
Typically replies within 1 week
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When you need an answer and/or reassurance
NHS - A wrong prescription, left wondering what happens next, a GP who you can’t get to see, a six month wait list at the hospital leaving me feeling anxious. I can’t even get a reply on my request for a Cholesterol test!?!?
Circle - Appointment with a Consultant within three days and all necessary scans booked and happening within the following ten days. Thank you!
All staff were friendly
All staff were friendly. Consultant was upfront about what my procedure will be like and why it would be so expensive x
Staff and booking process
The staff were very pleasant and…
The staff were very pleasant and helpful and I felt very reashored at my consultation with my consultant Mr R Smith about my future operation in a approximately three months time
Great experience
Smooth appointment booking. Friendly, professional staff who put you at ease.
Smooth
Easy fast appointment booking. Easy free parking. Efficient check-in service. Open bright clean quiet surroundings.
Great service
The reception and waiting area were open and spacious, giving a welcoming feeling.
The reception staff were friendly and helpful.
I was seen on time, Miss Sampson listened to me, fully explained the procedure, any potential risks etc, and made sure I had all the information I needed to make my decision.
I was seen on time and everything was…
I was seen on time and everything was explained clearly
My whole experience was so lovely and…
My whole experience was so lovely and welcoming, I was greeted with smiles off everyone and made to feel really at ease .. I would definitely recommend anyone using this service.
It makes a massive difference to be welcomed properly, especially when dealing with health issues, it can be a scary time , I was listened to and really informed about everything that was to happen for my procedure… fabulous service, well done
Excellent visit
The Clinic was clean, bright and well maintained. Everyone was efficient and cheerful. I was treated with courtesy and friendliness. My appointment early and it was perfect.
Undiscussed costs
Medical care excellent. However, if you are self funding watch out for hidden costs they do not discuss with you before hand. I won't use them again.

Reply from Circle Health Group
Circle Health Not Fit for Purpose
Provisional appointment was rejected in April and again cancellation confirmed in July. Incompetent clowns have sent a payment demand! Left hand clearly doesn't know what their right hand is doing! Not fit for purpose organisation - what a mercenary incompetent set-up!!!!!!

Reply from Circle Health Group
Professional and friendly
Overall was good. Operater was very good in talking to me. Kept me informed about the process all the time.
The overall operation was in many ways "just what the doctor ordered", if you do not mind the pun.
Errors made, for example: incorrect part of the body structure INCORRECTLY marked!!
For example, Right Leg marked for attention when, in fact, it was the LEFT!!! UPS!!!!

Reply from Circle Health Group
Good service
Good service, friendly and welcoming staff, facilities very clean, appointments on time and excellent parking facilities which are on site, very convenient.
Appointment booking
Appointment easy to book and courteous and friendly staff
Good first impression
Booking the appointment was easy online. The premises outside and inside were very clean and tidy. The staff were very polite and helpful. I have not had my surgery yet but am confident from what I have seen so far that I will receive good care post operation.
Very pleasant staff and what can be…
Very pleasant staff and what can be stressful is made an ok experience
The service they provided was fantastic…
The service they provided was fantastic from start to finish
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