Circle Health Group Reviews 

3,234
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,893 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and medical teams for being exceptionally kind, attentive, and thorough during their medical visits and procedures. People also genuinely appreciate the clean, welcoming environment and efficient appointment processes that consistently make them feel relaxed and valued. However, some reviewers were not happy with occasional scheduling delays, noting that appointments could run quite late or require extra effort to chase for follow-up care. A few other people also felt that communication from certain staff members could feel abrupt or that it was sometimes difficult to reach departments over the phone.

What people talk about most

Staff

People report positive experiences with staff, highlighting welcoming and friendly service from the moment... See more

Service

Reviewers highlight positive aspects of service, noting that appointments are scheduled quickly and run on... See more

User experience

Consumers find user experience to be positive, highlighting efficient and smooth processes from initial... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff and consultants are... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting clean, bright, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I saw Mr Timothy Crook at the Harbour hospital Poole Dorset, his care was amazing, so kind, no rushing, listened to my concerns and treated me with the utmost kindness and respect. I did not ha... See more

Rated 5 out of 5 stars

Pre op, on the day of my surgery and during my 3 night stay at the Priory, both in the ITU and on Dudley Ward, I felt that I was in safe hands. The staff in every team were so kind, attentive and prof... See more

Rated 5 out of 5 stars

Bishopswood hospital has created a welcoming,caring environment for all that enter. My receptionist Sylvia took great care in making sure I was greeted with kindness, and helped me to fill the nec... See more

Rated 5 out of 5 stars

This is not the first time I have been treated by Circle Hospital and each time is exceptional. I would say beyond our expectations, but from past experience, I know the high standards they adhere to... See more


Company details

  1. Private Hospital
  2. Hospital

Written by the company

Circle Health Group offers the UK's largest national network of private hospitals. It also offers innovative neurological and musculoskeletal rehabilitation services and pathway management services, and runs clinics in China. Founded in 2004, Circle has always invested in the patient experience, combining clinical excellence with peaceful surroundings where patients are treated as individuals. The group has grown through building new, high-spec hospitals, the acquisitions of Nations Healthcare and BMI Healthcare, and joint ventures. We are proud of our patient care and work hard to make each patient's time with us as pleasant as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,234)

1,786 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

When you need an answer and/or reassurance

NHS - A wrong prescription, left wondering what happens next, a GP who you can’t get to see, a six month wait list at the hospital leaving me feeling anxious. I can’t even get a reply on my request for a Cholesterol test!?!?

Circle - Appointment with a Consultant within three days and all necessary scans booked and happening within the following ten days. Thank you!

August 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Smooth

Easy fast appointment booking. Easy free parking. Efficient check-in service. Open bright clean quiet surroundings.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The reception and waiting area were open and spacious, giving a welcoming feeling.
The reception staff were friendly and helpful.
I was seen on time, Miss Sampson listened to me, fully explained the procedure, any potential risks etc, and made sure I had all the information I needed to make my decision.

August 7, 2026
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Rated 5 out of 5 stars

My whole experience was so lovely and…

My whole experience was so lovely and welcoming, I was greeted with smiles off everyone and made to feel really at ease .. I would definitely recommend anyone using this service.
It makes a massive difference to be welcomed properly, especially when dealing with health issues, it can be a scary time , I was listened to and really informed about everything that was to happen for my procedure… fabulous service, well done

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent visit

The Clinic was clean, bright and well maintained. Everyone was efficient and cheerful. I was treated with courtesy and friendliness. My appointment early and it was perfect.

August 7, 2026
Unprompted review
Rated 2 out of 5 stars

Undiscussed costs

Medical care excellent. However, if you are self funding watch out for hidden costs they do not discuss with you before hand. I won't use them again.

August 10, 2026
Unprompted review
Circle Health Group logo

Reply from Circle Health Group

Hello, Paul.

Thank you for your feedback. We're pleased to hear that you found the medical care to be excellent however, we're sorry to learn of your concerns regarding the costs associated with your treatment.

We work hard to be transparent about our fees and regret that this was not your experience.

If you would be willing to discuss your experience further, please email HereToHelp@circlehealthgroup.co.uk along with your full name, date of birth, post code and the name of the hospital you attended.

It would help if you could include "FAO Adam RE: Trustpilot" in the email subject line.

Kind regards.
Adam.

Rated 1 out of 5 stars

Circle Health Not Fit for Purpose

Provisional appointment was rejected in April and again cancellation confirmed in July. Incompetent clowns have sent a payment demand! Left hand clearly doesn't know what their right hand is doing! Not fit for purpose organisation - what a mercenary incompetent set-up!!!!!!

April 8, 2026
Unprompted review
Circle Health Group logo

Reply from Circle Health Group

Hello, David.

Thank you for taking the time to leave us this review and I'm sorry to hear that the cancellations and payment demands.

So that we can investigate, please could you email HereToHelp@circlehealthgroup.co.uk along with your full name, date of birth, post code and the name of the hospital you were due to visit?

It would help if you can include "FAO Adam RE: Trustpilot" in the subject line, so that I can keep an eye on the inbox for your message.

Kind regards.
Adam.

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Rated 4 out of 5 stars

Overall was good. Operater was very good in talking to me. Kept me informed about the process all the time.

The overall operation was in many ways "just what the doctor ordered", if you do not mind the pun.
Errors made, for example: incorrect part of the body structure INCORRECTLY marked!!
For example, Right Leg marked for attention when, in fact, it was the LEFT!!! UPS!!!!

August 5, 2026
Unprompted review
Circle Health Group logo

Reply from Circle Health Group

Hello, Leslie.

Thank you for taking the time to leave a review. We are pleased to hear that your experience was positive overall and that our operator kept you informed throughout the process. It's great to know that you felt the procedure was, as you put it, "just what the doctor ordered."

However, we are sorry to hear about the error regarding the body area marked for attention. We understand how concerning this must have been, and we appreciate you bringing it to our attention. Accuracy is extremely important, and we recognise that marking the right leg instead of the left was a significant oversight.

If you would like to share more information, please feel free to email HereToHelp@circlehealthgroup.co.uk along with your full name, date of birth, post code and the name of the hospital you attended.

Kind regards.
Adam

Rated 5 out of 5 stars

Good service

Good service, friendly and welcoming staff, facilities very clean, appointments on time and excellent parking facilities which are on site, very convenient.

August 6, 2026
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Rated 5 out of 5 stars

Good first impression

Booking the appointment was easy online. The premises outside and inside were very clean and tidy. The staff were very polite and helpful. I have not had my surgery yet but am confident from what I have seen so far that I will receive good care post operation.

August 6, 2026
Unprompted review

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