Cisdem Inc. Reviews 

280
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and professional staff, highlighting remarkably fast response times. These quick responses, often within hours, efficiently resolve issues like license activation or technical queries. Reviewers appreciate the helpful, courteous, and knowledgeable support team, ensuring a smooth and satisfactory experience. People consistently find the overall service to be excellent, noting efficiency, professionalism, and dedication to their needs. Many customers also report that the products perform admirably, providing great value and effectively solving their intended problems, which builds trust and confidence in the company's offerings.

What people talk about most

Response time

Customers had positive experiences with response times, consistently praising the quick and efficient support... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support team for being... See more

Staff

Customers consistently note positive experiences with staff, highlighting their excellent, fast, and friendly... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more

Rated 5 out of 5 stars

My go-to app for compressing PDF's to make them small enough to email while maximizing the PDF quality. Support service is great. Support responds within one day if any issues arise, such as licensing... See more

Rated 5 out of 5 stars

This was the most hassle-free experience. Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST! They... See more

Rated 5 out of 5 stars

I’m in the process of switching MacBooks and reached out to the support team to ask how to deactivate the software on my old MacBook so that I could activate on my new MacBook. This was around 7:30pm... See more


Company details

  1. Software Company

Written by the company

We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.


Contact info

4.8

Excellent

TrustScore 5 out of 5

280 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(280)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

Great software with great support!

The Cisdem Video Converter has performed reliably for the past year but the computer it was originally installed on had crashed & I contacted support for help with the license transfer to the new comp. I am very pleased with the near immediate response and quality support I received resolving this issue.

August 24, 2025
Unprompted review
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Rated 5 out of 5 stars

The CISDEM support team is great!

The CISDEM support team is great to work with. If there is any kind of minor blip in using the product, shoot them an e-mail, describe the issue and they promptly and politely get right back to you and help you resolve the issue. Their product is great! Their customer service after purchase is not matched by any other software company I have ever used. Highly recommended!!!

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Unusual one this....but very happy

Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'd canceled the autorenewal and had refunded my paypal account. I check out my account an lo and behold teh full refund was there. Clearly a very professional organisation who genuinely look after their customers.

August 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Prompt

This was the most hassle-free experience.
Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST!
They switched my code to work om my new computer,
Polite. No Fuss.
Thanks Cisdem....(Duplicate Finder: )
I never regreted buying your product, very worth it.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication, Fast service, very knowledgeable about the system and how to solve and work around an issue that only the developer could fix. My hardware was unique.

August 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Top-notch support

Top-notch support: I wrote to them about an issue with my license, which was still tied to my old MacBook that’s now unusable, and within a couple of hours they made it available to me again. Excellent!

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and great company

Great product and great company. I emailed them 4 years after purchasing my initial license since it was tied to a different machine, and they fixed it so my license worked on the new machine. No issues, not trying to make you buy the product again ... great experience with this company.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

co operative..loved that

the customer care team is highly supportive and cooperative, which significantly enhances the overall experience. It is essential to recognize that trust in this company is steadily growing, and this positive trend should inspire confidence in their services.trust on this company must increase by everyone

July 29, 2025
Unprompted review
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