We have just booked a holiday to Florence with Citalia, a long awaited trip for me as I have always wanted to go there. The booking experience could not have been better. We were expertly led through... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... See more
Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more
Company replied
Lucy and Jimmy were both so very helpful in advising us how best to fit in all the locations we want to visit whilst in Siciliy for our Honeymoon this year. Such personable customer service. Efficient... See more
Company details
Written by the company
With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.
Contact info
4th Floor West Point, Springfield Road, RH12 2PD, Horsham, United Kingdom
- 01293 765055
- holidays@citalia.com
- www.citalia.com
4.9
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Citalia Holidays
Thank you for your comments, we wish you a lovely holiday!
Best Wishes
Professional Company
Used Citalia several times now and they are always professional and easy to deal with . Speedy response to e mails and very knowledgable
May 12, 2026
Reply from Citalia Holidays
Thank you for your review, we are delighted to receive it!
Have a great holiday
Best Wishes
Italy 2027
The holiday representative Linda was very knowledgeable about the location that we chose. Also, the process and information provided for the holiday which we have booked for 2027 was excellent.
May 6, 2026
Helpful and knowledgeable travel advisor
Romina was very helpful in advising us with our holiday booking. She patiently explored options for us and her knowledge of the island and friendly demeanour gave us the confidence to make our booking that same day. Thank you Romina!
May 4, 2026
Helpful and informative.
May 10, 2026
Brilliant booking process
Brilliant booking process! Very helpful, polite & efficient from start to finish, so refreshing!
May 9, 2026
Romina was extremely helpful arranging…
Romina was extremely helpful arranging my holiday , contacting the preferred hotel to organise a specific request .
All in all a smooth booking experience , and swift paperwork sent across .
May 8, 2026
Tasha tailored the options to our…
Tasha tailored the options to our specific requirements offered a complete package investigated numerous flight options to give us a large choice of alternatives
Excellent service
May 8, 2026
Excellent service
May 8, 2026
Great communication
Great communication
Quotes and questions responded to well
Friendly staff
Holiday explained well
Process easy
Certainly would recommend
May 7, 2026
Great customer service
Lucy Pearson helped to sort out a holiday for me. Nothing was too much trouble and she researched all aspects, different airlines, flight times, hotels, suitability of resort. Nothing was too much trouble and the package she finally found was perfect. I will be back.
April 15, 2026
Unprompted review
I felt confident in Citalia's professionalism
I do not travel frequently, and Citalia has helped me to book a special holiday next year. The personal travel planner was very knowledgeable, gave me confidence in their professionalism and that they do know what they are talking about! Many of my anxieties have been alleviated, and I am confident I shall be guided through all the arrangements and have a fabulous holiday.
May 4, 2026
Helpful sales people who explained…
Helpful sales people who explained everything very clearly and also made good suggestions.
May 2, 2026
Very pleasant and helpful interactions
Very pleasant and helpful interactions.
Travel advisor listened very well to our needs and did her utmost to provide what we wanted.
No pressure at all to purchase- time given for questions and reflection.
Excellent!
May 1, 2026
A very well organised company
The whole booking process was easy and customer service team incredibly helpful and professional.
Everything was well organised from our flights, transfers and accomodation. Definitely would recommend this company
April 14, 2026
Unprompted review
Citalia Travel Experience
We have always used Citalia for holidays in Italy (Sicily, Puglia, Venice, Verona, Lake Garda). They provide a professional, personal, knowledgeable, efficient and friendly service. Thank you Louise.
April 23, 2026
Have used Citalia for many years
Have used Citalia for many years, have always found the Italy travel planners very helpful, polite and efficient. Have always had excellent holidays and will continue to use Citalia.
April 24, 2026
Very helpful and knowledgeable Always…
Very helpful and knowledgeable Always better experience when booking Italy with your company
April 23, 2026
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