We have just booked a holiday to Florence with Citalia, a long awaited trip for me as I have always wanted to go there. The booking experience could not have been better. We were expertly led through... See more
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Review summary
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Reviews shaping this summary
Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... See more
Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more
Company replied
Lucy and Jimmy were both so very helpful in advising us how best to fit in all the locations we want to visit whilst in Siciliy for our Honeymoon this year. Such personable customer service. Efficient... See more
Company details
Written by the company
With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.
Contact info
4th Floor West Point, Springfield Road, RH12 2PD, Horsham, United Kingdom
- 01293 765055
- holidays@citalia.com
- www.citalia.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Katy dealt with the matter politely and…
Katy dealt with the matter politely and efficiently, so that I was pleased to "seal the deal" and book a holiday, with Citalia, in Sardinia.
April 18, 2026
Tailor made and responsive to our needs
Having the holiday tailor made to our needs-we found the company really flexible and informative
April 17, 2026
Great booking experience …
Romina was extremely helpful and answered all my queries very efficiently.
April 14, 2026
Lucia is so lovely nothing was too much…
Lucia is so lovely nothing was too much trouble for her. She was also very helpful in her knowledge of Italy.
April 17, 2026
Unprompted review
From the time the phone was answered by…
From the time the phone was answered by Richie the enquiry and booking process was informative and efficient . I feel that I was dealing with the experts in Italian holidays and I am looking forward to my trip .
April 17, 2026
Katie Barton our contact was…Brilliant
Katie Barton our contact was professional and nothing was too much trouble despite me asking numerous questions.
April 16, 2026
Lake Garda and Lake Como
Listened carefully to our preferred requirements and found the perfect locations and hotels for us in Lake Garda and Lake Como
April 15, 2026
I would like to thank Helen for all her…
I would like to thank Helen for all her help in ensuring my husband and I had our special holiday. The process was simple and fuss free. We are looking forward to a wonderful week in Puglia!
April 10, 2026
Unprompted review
A pleasant experience made easy by Citalia's expertise.…
The booking experience was easy and pleasant. Special thanks must go to Helen for her kind, helpful and friendly manner sorting out the holiday. She was on the end of the phone (or rang me back quickly) to answer any questions. I'm sure we will be using Citalia again!!
April 10, 2026
Unprompted review
Friendly, efficient and professional advice
The colleague i spoke with was professional, friendly, energetically sought information for me and found the accommodation and arrangements we were looking for. Happy all round.
April 2, 2026
The service provided was excellent
The service provided was excellent. All questions answered promptly and efficiently. Extremely professional, helpful and friendly assistance given throughout. Without hesitation I would highly recommend Citalia.
April 4, 2026
Katie was very helpful and listened to…
Katie was very helpful and listened to my specific requests in planning my stay at hotel in Cefalù .
April 2, 2026
Very courteous and helpful
April 2, 2026
Very helpful and considerate advisor …
Ritchie was extremely helpful but also patient as my husband was just undergoing surgery. He is very professional but not too pushy. I appreciated that at a difficult time, he also made it very straightforward and included all our requirements. Bev
March 10, 2026
Wow !! What a fantastic tour operator !!
Wow !! What a fantastic tour operator !!
Booked through them on the recommendation of a friend. I must say they are absolutely first rate !!
Got to stay in a top notch hotel in the centre of Rome, right near the Parliament Building. Lots of little eating places, nearby. The food was great !
I would thoroughly recommend booking through Citalia - I can't praise them highly enough!
They thoroughly deserve TWENTY stars !!
Thank you for all your help and recommendations.
March 11, 2026
Unprompted review
Reply from Citalia Holidays
Thank you so much for your lovely review!
We are delighted to hear about your holiday, what a fabulous trip. Citalia Holidays look forward to welcoming you again in the near future.
From all of us at Citalia Holidays, thank you again and best wishes!
After several changes I had to make on…
After several changes I had to make on my holiday schedule, including date and duration details, I have booked my holiday. The Citalia team have been very helpful and supportive to provide me a two city holiday with nothing but courtesy and professional service. Thank you for all your help.
March 13, 2026
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