Citizens Debt Relief Reviews 

549
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, patient, and thorough when explaining the various debt relief options available. People really appreciate the helpful support team, noting that these positive interactions make them feel confident, supported, and well-guided throughout the entire process. Some reviewers were not happy with the communication, mentioning significant difficulties reaching support and dealing with unreturned phone calls or unanswered emails. Others expressed serious frustration regarding unresolved accounts, a lack of meaningful progress, and unexpected fees charged during the course of the financial program. Consumers also pointed out that getting help with specific issues became challenging when representatives failed to follow up.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting compassionate and knowledgeable... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful and... See more

Payment

People report negative experiences with payment, expressing deep frustration over excessive fees and opaque... See more

Service

Consumers find service to be ambiguous as experiences vary greatly. While some reviewers express immense... See more

Customer communications

Customers had negative experiences with contact, frequently reporting extreme frustration when trying to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shout out to Alex! After months of not being able to communicate with anyone Alex absolutely answered all of my questions and handled my issue with expertise and clarity! He's a rockstar! Thanks again... See more

Rated 4 out of 5 stars

Today I finally reviewed all of our activities on Reliantpayment.com, everything is going according to CDR representations, I should be debt free in 12 months. I had the hardest time trying to get thr... See more

Rated 5 out of 5 stars

I was very skeptical about signing up for any program like this, but Todd Steinway was very patient, friendly and knowledgeable. He helped to ease my fears and doubts and made me feel comfortable and... See more

Rated 5 out of 5 stars

Paul Hyland presented the debt relief program, that Citizen Debt Relief had to offer me, exceedingly well. He then answered all my questions very professionally. I felt, while talking with him, ver... See more


Company details


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4.2

Great

TrustScore 4 out of 5

549 reviews

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No recent history of asking for reviews

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Replied to 20% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(549)

74 reviews in the last 12 months

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Rated 2 out of 5 stars

Not a trustworthy debt relief company

Had the Worst experience with this company. I do not recommend them. Everybody is out to make money these days and they are no different.
I was told that they would help me solve my debt issue and do it for $1000 cheaper than any other company plus work to restore my credit. I thought that was a good deal until the first time they took out a payment.
I realized after the payment was taken out that they put all of my credit cards on there instead of just the two that they were authorized to take care of. The contract was drawn up completely wrong and they took out double the money from my bank account. Not only did they cost me an overdraft fee but they also charged me $10.95 for taking the payment out. That’s not counting their percentage.
After this, I was automatically done with this company. I told them to cancel the contract and return the money to my bank account. I told them what they did wrong and They didn’t want to take any responsibility.
They refunded all the money except for $10.95, which they told me was their takeout fee and they refused to give it back or pay the overdraft fee even though it was their mistake.
I was stuck with paying it all.
Between the overdraft fee and their $10.95 This company ended up costing me $50 for absolutely nothing. Not one thing was resolved.
Be careful and read the contract two or three times if you go with this company.
To citizens debt relief: I do not want an apology from you nor a dispute on this review. It’s 100% true and I have all emails to prove it so don’t bother. The economy is horrible right now and you need to treat people right. These are our lives, not a get rich quick scheme.

I told you I did not want a response from your company. First of all, what does me being on the program for 42 months have to do with any of this? Second, You said the $10.95 fee was for the contract I signed for taking the payment out So if you didn’t take it, then Who did? Sorry, I feel this way. That’s an understatement. I’m sorry your company is that way and can’t do a contract. My opinion of your company is very warranted. Good luck with your company.
And that’s why I had a $3100. You paid 800 on one and 124 on another and kept the rest for yourself. How is that helping me? Even after Paying all your fees you still wanted more I don’t care if it was only 20 bucks a Month For you issuing a check or sending it to your bank. As much as you made off of me, I should not have to pay anything extra and that would’ve total $820 in your pocket so that would be almost $3000 You would make off of me by the time I would be finished with the program And that precisely why I fired you!!!

June 6, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

We are sorry that you feel this way. However we feel that your evaluation of our company is unwarranted. You signed up for a 42 month program and only made one payment of which was returned to you. The 10.95 is a payment processing fee that we don't collect. We wish you the best in your efforts to resolve your debts.

Rated 1 out of 5 stars

Been trying to cancel my account and…

Been trying to cancel my account and they have prolonged the process. Have not recieved any response to my emails or calls. Very limited communication.

June 14, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Hello we are sorry you felt this way about our program. Your cancellation has been initiated.

Rated 5 out of 5 stars

I was skeptical at first but they are…

I was skeptical at first but they are the real deal. Noah was able to help me take the weight of debt off my shoulders after experiencing a terrible health and loss of income in 2024. Kudos to Noah Sherman and the whole team.

June 12, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

We are so happy we were able to help you during this difficult time !

Rated 5 out of 5 stars

Noah as extremely helpful in just…

Noah as extremely helpful in just understanding this process . He was thorough, gentle, and very kind throughout and gave me a clear understanding of what was to come . Thank you so much !

June 4, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thank you for sharing your positive experience working with our firm.

Rated 5 out of 5 stars

I’ve only dealt with a few of Citizens…

I’ve only dealt with a few of Citizens team members, but Evan is by far the most efficient in my humble opinion. My experience with Citizens thus far has been amazing, they’re straight to the point, very informative and they make the overall experience of eliminating your debt very smooth. Whenever I need to make a change to my profile or have general questions they are easy to get in touch with. I would highly recommend them to anyone who may be struggling with managing their debt.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience

My husband and I had the pleasure of having Evan Blidner as our agent to help us relieve our debts. He saved us over $600 a month. Evan was very professional answered all our questions and we felt comfortable and reassured we made the right decision. He did not pressure us in anyway. Love doing business with him.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Citizens Debt Relief

Jesse, Citizens representative was extremely knowledgeable and very professional. He guided me through the process, and was very thorough, and explained the whole process in detail

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Just started the program with Evan

Just started the program with Evan, very nice person, caring, knowledgeable, knows what he is talking about. It looks like I will be saving quite a bit of $$ when this program is over. Thanknyou Evan.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Even after all this time since Evan and…

Even after all this time since Evan and I spoke Initially at the beginning of February, I reached out to him today on some questions I had about my account. He got back to me immediately, answered all of my questions to the fullest of detail and exuded patience with anything I didn’t fully understand. Anytime I speak with Evan it’s a pleasant experience.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Evan was so helpful and explaining to…

Evan was so helpful and explaining to me about my debt. I have been so stress with all this debt. Now I can breathe thanks to Evan. I had talked to other debt relief people but I decided to go with Evan cause I could tell he cares about his customers. He's customers service was exceptional. Thanks Evan!

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Evan easy my mind and is helping me pay…

Evan easy my mind and is helping me pay down my unsecured debt. Reduced my monthly payments from 1300.00 to 500.00. Now I can breathe and not be so stressed financially since losing my job a year ago. I could never get catch.back up. Thank you Citizens Debt Relief and Evan.

April 22, 2024
Unprompted review

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