Citygate Reviews 

Very kind knowledgeable staff and a very well clean run dealership.

Had a puncture and Keira assisted with getting the work done for me. Plus kept in touch if they could proceed with the work and when the work was completed on my car. Keira was helpful throughout the day. The customer service was great.

I am a new customer to Škoda. Great service, no fuss and no pressure. sales manager a pleasure to deal with everything is sent over via email making the process very easy and smooth. Got a great deal on a Skoda edition x and it’s a lovely car.

Amy was refreshing. She was very knowledgeable, didn’t give a typical sales pitch and spoke to me and not my husband about my car. She also bent over backwards to ensure I was happy when there were delays. There need to be more females like Amy working in car sales.

VW Ruislip has the worst customer service
Sold us a car that wasnt roadworthy.

Head office customer service was not helpful either, they favoured the branch and didnt listen to our issues we had with the car!

We will be taking it further through the financial ombudsman

Dont ever deal with the sales manager HP
And Scot the service manager..worst customer service from both managers!

Super art and efficient service including excellent comms from Clyde. Thank you

Very polite and professional staff.. the receptionist is soo welcoming and attentive..
I can’t fault anything about my experience.

First class service, staff very professional friendly, customer service department excellent.

Max very good throughout. His boss was helpful when we couldn’t get the car we wanted

It's always Great to be here at the West London VW a very nice feeling to enter in.

Staff is very excellent and cleared to what the customer is in need.

Service for my VW T-Roc was done in a better way by the technician.

Thanks
SR

Eight months into the purchase of an approved used Skoda Octavia, the driver's side sun visor came off in my hand. I have tried to get both Skoda and Citygate to pay for this under warranty, but both have given me the finger. This is the second time in my life that VW have treated me appallingly - the previous time, parts started failing on my vehicle after their special 'software fix' for the Dieselgate scandal. It seems that once you've spent your money, VW Group simply does not care. I am clearly the mug for buying another car from them and giving them a second chance. VW Group is losing money hand over first to Chinese companies now, and it's not hard to see why. A dishonest, greedy company that doesn't deserve anyone's business. Avoid.

Although quite expensive, the service was done efficiently with the staff being polite and helpful. I have confidence in the work carried out

I had a very positive experience with Citygate Škoda Service Colindale for my car’s service and repairs. Tassana was very helpful throughout the process and took the time to answer all my questions.
Many thanks to Tassana and the team for their excellent service!

Explains things clearly and always looking for the best outcome for you as a customer. My experience of customer service was excellent

Great service experience. Claire was especially helpful at explaining the additional work in very simple terms. Thank you.

I recently had a fantastic car-buying experience at Volkswagen, and I have to give credit where it's due. Zachary and Hamid were the two people who made an absolute difference throughout the entire process.
Both were incredibly knowledgeable and clearly understood their vehicles inside and out, answering every question with confidence and clarity. What stood out most was their communication — they stayed in touch with me throughout the whole process, and whenever I had a query, they responded promptly and never left me waiting.
It's rare to find that level of attentiveness and expertise combined, and it made the entire experience smooth and stress-free. Thank you to Zachary and Hamid for going above and beyond — I'd highly recommend them to anyone looking to buy a VW at Citygate Watford!

Very good sales experience from start to finish

Great service. Friendly and professional.

The salesman listened to my needs very honestly and found the car that fulfilled my needs and demands.

Excellent customer service, vw my favourite brand ❤️