Citygate Reviews 

I’ve had repeated issues with the Škoda Slough branch and feel compelled to warn others.

On a previous visit, my car was left with them for a warranty repair. I later received a parking fine because an employee had taken my vehicle to Wembley without my consent. Not only was my car driven miles away for a “test drive”, the employee also failed to pay for parking — and the penalty notice was sent directly to my home.

Against my better judgement, I returned to the Slough branch with a new issue. My car was kept for a day and I was told it was ready to collect. Fifteen minutes before I arrived, I was called again and told not to come because it actually wasn’t fixed.

When I finally collected the vehicle, the branch had carried out an update that caused another fault. My charging flap had been repaired, but the CCS charging cover — which was definitely present when I dropped the car off — was now missing. The branch denies responsibility. I now have to return yet again because the update they applied has created an additional problem.

This branch has been consistently incompetent. Zero stars. I cannot wait to sell my car and move away from Škoda entirely.

Time booked in job done no delay BEST thing arrive and loads customer parking as no sales department there no.more

Amazing service, massive thank you to Jerry, first time buying a car since I was 18. Test drove the car I wanted, explained everything incredibly well - extremely helpful and overall great guy.

Alex Bob was excellent in his explanations and customer care. A pleasure to deal with. I also liked that my car was cleaned during my service plus the warranty meant I didn’t have a huge bill!

Great service from booking in car for a service to picking it up at the end of the day. Excellent customer service. I have been a customer at citygate watford for 2 years so pleased with this garage.

Refurbished showroom again, every year they try to to improve the aesthetics and succeed. Friendly staff, especially Harrison, upfront costs and no BS!

Marc is a great person always makes you feel welcome. He explained to me every single thing that did with my car and I was very satisfied with it.

Staff were lovely (Laura) and the service was impeccable.

Marc J - great service as always!

They were spot on giving me an estimate of the length of time it would take. (Service; MOT and Clean).
But most importantly the far is running spectacularly well afterwards.

The booking of this service was so simple I did not do it on line as I wanted to check some things before booking
Javonte was excellent as I waited for my vehicle kept me informed of its progress
5 stars to him great service provided very polite and informative.

Very efficient,polite and helpful.

The guy that was looking after my service was an absolute delight. Polite. Helpful. Respectful. I was working in the business suite and we waited for my to finish a call and asked if it was a convenient time to talk. More of him please. Give that man a pay rise.

Have all my services done at city gate Colindale always very professional and keeps you updated at all times
If any extras are needed they explain and never try to hard sell
Very good rates and good value

Our main request was to have the air_con repaired as it was repaired last year and failed again. It has now been repaired and is working well, essential in the current weather.
The mechanics also repaired the front brakes which were omitted by the garage which did the MOT.

My service clerk updated me and was very helpful!

Friendly and very helpful staff. Took my car in for its MOT, a very smooth and pain free experience. Great customer service

Thank you to the Team at Citygate for another great experience. Special thanks to Charlie for making sure my car was fixed in one day and returned all clean and hoovered.