good customer service team that respond my email promptly and arranged my shipment without delay..
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The best & trusted services. Should recommend this services with all my friends & family. Keep it up.
Company replied
The pick up service was excellent, the driver arrived on time, and the journey was smooth and comfortable.
Company replied
Well, for me I'm satisfied with the service, friendly staff and on time to collect our documents/parcel
Company details
- Courier Service
- Courier and Delivery Service
- Freight Forwarding Service
- Logistics Service
- Shipping Company
- Shipping Service
Written by the company
City-Link Express is one of Malaysia’s leading courier and logistics providers, committed to delivering reliable, efficient, and customer-focused services nationwide. With a strong network coverage and years of industry experience, we specialize in domestic and international deliveries, offering flexible solutions for individuals and businesses. Our services are designed to ensure parcels are handled with care and delivered on time, every time. At City-Link Express, customer experience is our priority. We continuously improve our operations, technology, and service standards to meet evolving customer expectations. Feedback from our customers plays a key role in helping us enhance our service quality and accountability.
Contact info
Wisma City-Link, 3A, Jalan Arkitek U1/22, 40150, Shah Alam, Malaysia
- +03-5033 3800
- customerservice@citylinkexpress.com.my
- www.citylinkexpress.com
3.8
Great
362 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 43% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The apps isnt working properly
The apps isnt working properly.
The tracking too isnt convenience compare to other express courier.
The customer sevice not responsive.
July 15, 2026
Unprompted review
Reply from City-Link Express
Hi Makmen, thank you for sharing your feedback. We're sorry to hear that your experience with our mobile app, tracking system, and customer service did not meet your expectations.
We value your comments and are continuously working to improve our services. We'd appreciate the opportunity to understand the issues you encountered. Please contact our Customer Service team at customerservice@citylinkexpress.com.my with more details so we can investigate and assist you accordingly.
Thank you for helping us improve.
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Good service
July 14, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Pickup services very excellencce
July 14, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
The pick up service was excellent
The pick up service was excellent, the driver arrived on time, and the journey was smooth and comfortable.
July 14, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Reply from City-Link Express
Thank you Mr Raj, for your kind review. We're glad you were happy with our customer service. We appreciate your support and look forward to assisting you again.
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Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
city link at my place always …unsuccesful delivery
city link at my place always problem....everytime the seller use citylink...the parcel always unsuccesful to deliver
#bukitselambau
#sungaipetani
July 3, 2026
Unprompted review
Reply from City-Link Express
We sincerely apologise for the unpleasant experience you had and understand your frustration regarding the delays.
This is certainly not the level of service we aim to provide. Kindly provide us the consignment number so that we can assist to check with the relevant team.
The customer service really listen to…
The customer service really listen to my issues and offer solutions. Its show professionalism, keep it up.
June 30, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Excellent service
Excellent service ! My parcel arrived on time and in perfect condition.
June 29, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
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Very good service.
Very good service.. pickup on the same day event I called for collection late.
June 24, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again
good customer service team that respond…
good customer service team that respond my email promptly and arranged my shipment without delay..
June 24, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again
Very fast service
Very fast service, pick up one time and delivery fast..
June 23, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again
wahh good delivery on public holiday…
wahh good delivery on public holiday also
June 11, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
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Delivery mantap!!
June 16, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
The best & trusted services
The best & trusted services. Should recommend this services with all my friends & family. Keep it up.
June 10, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Customer service was so helpful and…
Customer service was so helpful and sort out my shipment issue.
June 11, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Friendly front desk staff
June 10, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
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Great service and good customer service
June 10, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Excellent custmer service
June 9, 2026
Unprompted review
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Reply from City-Link Express
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
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