CityVan Reviews 

311
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had to move out of a flat with a planned key returning time and with a originally booked mover service, which it didn't show up and weren't able to contact driver either. 10 minutes in getting a qu... See more

Rated 5 out of 5 stars

Paul saved me with a last minute moving cancellation, he was immediately available to confirm on the same day and helped make a stressful moment much easier, and his assistance in helping me transport... See more

Rated 5 out of 5 stars

Our original mover, cancelled on us the last minute. Within 20 minutes of contacting City Van, we were able to confirm a van and driver and all reasonably priced. Paul provided excellent customer... See more

Rated 5 out of 5 stars

Big shout out to Paul who’s been an absolutely star for helping me moving house as well as office on a couple of occasions. He’s super friendly, professional, gets the work done nice and fast also wi... See more

Company details

  1. Moving and Storage Service
  2. also in
  3. Moving Company

Information provided by various external sources

Man and a Van in London from only £29 per hour. Top rated service. Get a instant quote online. Book Today. Fast reliable service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(311)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

5 stars! This is a second time we have had Paul help us shift. Arrived on time and is flexible with days and times.
Amazing person, friendly, patient and very helpful. He has trolley and other stuff to make the shifting easy.
We will definitely be using his service again and would recommend to everyone. Thank you Paul.

February 18, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service, on time, very friendly and efficient and good value for money. Would book Paul and his team anytime again for future moves.

February 17, 2020
Unprompted review
Rated 5 out of 5 stars

Had a great experience with CityVan…

Had a great experience with CityVan from start to finish. Paul waited patiently much longer than he should have for the item and kept me updated throughout! Would definitely use again.

February 7, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

DONT TRUST THE GOOD REVIEWS

This so called “reliable” man in van nearly left us stranded on the day And in a terrible position. After booking a date with him over 2 weeks in advance , we decided to message him 48
Hours before moving day just to say all ready for Saturday as we had not heard from him. We then get a message back saying “was just about to message you, my van has an issue and is in the garage , should be fine but I’ll let you know”. We respond back right away With we need to know ASAP do you have another van . We don’t hear back from Him until 7pm (12 hours before our moving time), saying “sorry getting back to you late , van has another issue so I won’t be able to do it “. What kind of service is this!?! We had to spend the entire last day trying to organise another one with everyone fully booked , moving is already stressful but this added so much more . Avoid at all costs!!! Don’t give yourself stress by booking this man, unprofessional, unreliable and an absolute joke.

January 17, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely Brilliant!

Really happy with the punctual and reliable service from City Van. Paul offered a great service. He was very polite, helpful and professional. He and his son have a brilliant ‘can- do’ positive attitude and nothing is too much trouble for them. I would highly recommend him for speed and courtesy and fair and transparent pricing. Hope to use City Van again!
Linda

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing and Quick Service! Thank You!

Paul was amazing - I can't thank him enough. I need urgent help the next day, he confirmed instantly. He kindly did multiple picks ups en route for me, helped when I got stuck in traffic by arranging pick up of a sofa, and was super quick and helped move everything into the flat very quickly. Lifesaver. Thank You!

January 6, 2020
Unprompted review
Rated 5 out of 5 stars

Punctual and friendly

Was early, did everything very quickly and efficiently, and was a great chat on the way over. Really nice, quick, and reliable. Will definitely call him again if I need to move again!

January 6, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Efficient dedicated service - trustworthy team

Paul has helped me move things twice, most recently a complicated house move which he made possible including moving a few very heavy/tricky objects from my garden. Call him when you need, and you'd get transparent pricing, efficient and dedicated service. A nice chat too if you join him in the van! I highly recommend CityVan (and will use Paul's service again for sure!).

December 28, 2019
Unprompted review
Rated 5 out of 5 stars

Would highly recommend using City Van…

Would highly recommend using City Van for all your removal needs. Paul is very friendly, helpful and professional. He arrived on time and was very efficient with getting everything out of the house and into the van, handling everything very carefully to ensure no damage.

The job took longer than expected due to traffic and key collection delays, but Paul was very accommodating and flexible throughout.

Couldn’t recommend him highly enough.

December 23, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I found Cityvan by doing some googling, and booked on relatively short notice, all very easily by talking to Paul on the phone. The quote you receive is what you pay, no bad surprise. Paul arrived late because of traffic but kept me updated. Paul didn’t mind taking me and my friend with him onboard the van, and had great conversation and got great advice from him ha! Thanks to Paul for making this house move a seamless process!

December 1, 2019
Unprompted review
Rated 5 out of 5 stars

A service you can trust 100%

I booked CityVan to move some furniture at very short notice and I cannot recommend Paul highly enough. He was brilliant from start to finish. He was very accommodating when arranging the collection time, turned up exactly when he said he would, and he was very patient and polite when collecting and dropping off the items.

Paul has a brilliant attitude and treats people with respect and kindness. Even though the job took a bit longer than the 2 hours which he originally quoted for, Paul refused to accept any additional payment - this level of integrity is very rare nowadays.

If you are looking for a trustworthy, reliable service which is good value for money then Paul is your man. A genuinely honest man who you can trust with your most precious belongings. And probably one of the nicest people you could ever meet :)

November 26, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

5 stars

5 stars! Paul made the whole experience of moving my things into storage calm-free - very flexible and speedy. Great service from beginning to end!

November 16, 2019
Unprompted review
Rated 5 out of 5 stars

Swift and stress free

Paul made my move in to my flat so stress free and seamless - I can’t recommend him enough!

He was responsive throughout the process, showed up on time and carried all my items up and down multiple flights of stairs (doing it all with a smile).

Moving can be a logistical nightmare - contacting Paul was one of the best decisions I’ve made! If I move again, I will definitely reach out to him.

November 3, 2019
Unprompted review
Rated 5 out of 5 stars

Where is the sixth star!?

I cannot recommend CityVan highly enough!

Paul and his colleague did a full house move for me (1 bed apartment into 2 bed) and the move was seamless. Not a single item lost, broken, damaged or even scratched and Paul also came back a couple of days later to move a couple of extra things for me at no extra cost.

CityVan is a family run British business and the owner works very hard to ensure his customers get more than they expect. If you are looking for someone reliable and honest to move your worldly possessions then look no further.

November 2, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant moving experience!

Paul was a really fab driver.
Arrived on time and helped to load the van with my stuff patiently and carefully. He drove with the same care and we had great conversation while on route.
Would highly recommend to anyone needing a reliable van man at a reasonable price.

October 24, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good price, quick and professional!

I've been calling for two days to different moving companies just to collect a mattress from the store and deliver it to my place and to dispose the old one. Well, only Paul has reasonable prices and availability, he came few hours after my call.
Really great job!
Thanks Paul.

October 16, 2019
Unprompted review
Rated 1 out of 5 stars

Do not trust this company. Not company, Just a man!

Do not trust this company. I have never had a worse experience. I have booked a van with this company for moving homes last Thursday at 3. Around 3 I receive a message saying that he will be late because of a broken lift at an earlier job and said that he will come around 5. When its past 5, he says that he is not coming because he's been in an accident which I do not believe any of it was true. He was very rude. I was left in an extremely difficult situation because of this person and had to find another vehicle at 18-19 and move myself. It was one of the most terrible days of my life. Cityvan is not even a company, it is just one person who doesn't deserve to be trusted.

October 15, 2019
Unprompted review
CityVan logo

Reply from CityVan

Thank you for taking the time to leave a review.

Yes unfortunately due to some issues this day I did have to cancel your job. However when I promised to make alternative arrangements for you at our expense you threatened me to leave "200" bad reviews If I don't, therefore yes I refused to have any further contact with you as we don't tolerate this kind of blackmail.

On top of this, this bozo called me 6 times on this day begging me to reduce the cost of he's move, to which I told the price is set at the quoted price.

I look forward to reading the other 199 negative reviews in due course.

This person clearly thinks he can get he's own way by threatening people and gets upset and bitter when he's threats don't work.

Ps. It's not just a man, it's a man and a van :)

Rated 5 out of 5 stars

5 stars!

Used Cityvan today and had a brilliant experience, would highly recommend using Paul. Really nice, friendly guy and great professional attitude.

October 10, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look