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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were let down by their experience overall. Many people expressed significant dissatisfaction with recent product formula changes, noting it no longer performs as expected. Customers frequently report the new formula fails to cover grey hair effectively and washes out too quickly. Numerous consumers also experienced unexpected and undesirable color results, often much darker or with strange undertones. Additionally, many people reported significant hair damage, describing their hair as dry, brittle, or lifeless after use. Some customers also encountered scalp irritation and soreness. The product's consistency was a concern, with reports of it being too thick, runny, or difficult to mix, leading to inconsistent application and staining.

What people talk about most

Product

Consumers find product to be ambiguous, with many long-term users expressing disappointment with recent... See more

Quality

Users describe negative interactions with quality, with many reporting that new formulas dye hair much darker... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some expressing disappointment... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If I could give zeros stars I would. Ive used nice & easy for years and the recent changes in formula and ultra gloss condition is terrible. The quality of the condition has gone down so much and i... See more

Rated 1 out of 5 stars

Have used Nice and Easy dark brown for years, but not any more, does not cover greys properly and new formular has left a green tinge on my hair, absolutely will be going with another brand. What the... See more

Rated 1 out of 5 stars

If I could give zero stars I would. Used the colour strong, came out nothing even vaguely like on the box. After 2 emails, hair pictures before and after photos of the box and a 15 minute interview... See more

Rated 1 out of 5 stars

I used Clairol Nice’n Easy shade 3 Dark Brown to match my natural brown hair. My hair was light chocolate brown with honey highlights before coloring. The result turned out extremely dark, black mu... See more


Company details

  1. Hair Product Store
  2. Beauty Product Supplier

Information provided by various external sources

Your best color begins with the right hair color product. We will help you find it. Professional color experts and personal guidance.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

490 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.3

All reviews

(490)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars, I am so happy with Clairol.

Hi everyone, I am so happy to be able to use a hair dye again. I am allergic to every other brand except Clairol and I am thrilled that I can now do my own T Sections at home. Great during Covid19 Lockdown. The colour I used was Extra Light Blonde, 9.5 and although it didn't blonde my regrowth quite enough, I am still pleased with the result and will try and buy a lighter Clairol colour to take my root regrowth to a slightly lighter blonde. I am giving Clairol Extra Light Blonde 9.5 5 stars because I got a pretty good result without an allergic reaction, and the conditioner that came in the box really smoothed my hair. I recommend shaking the bottles before starting to ensure that all the active ingredients are in the fluid when it is applied to your hair. I recommend Clairol hair products. 5 stars

September 22, 2021
Unprompted review
Rated 1 out of 5 stars

I had purchased the Clairol root…

I had purchased the Clairol root touch-up concealing powder (light brown) and must say I am very disappointed with the size of the product - the box is 14 cm X 6.5 cm in size and in this large box there was a 11 cm X 4.5 cm black case and the actual size of the product is 4.5 cam X 1.5 cm - to me this is deceptive advertising - very little product with a very large case and an even larger box - the brush is actually twice the size of the actual product. Needless to say I am very disappointed with the size of the product.

September 9, 2021
Unprompted review
Rated 1 out of 5 stars

Colour was yellow not red

I bought Clairol auburn root touch up on 25.8.21 3 days ago at Big W Loganholme and it turned yellow in the container before I applied it and is still that colour an hour later. receipt store 0274 086 9072 15.26 25/8/21

August 28, 2021
Unprompted review
Rated 1 out of 5 stars

HAIR LOSS

I've just used this product and my hair was falling in chunks. Horrible product DO NOT USE IT!

August 21, 2021
Unprompted review
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Rated 1 out of 5 stars

I have dyed my hair for years

I have dyed my hair for years. This burned my scalp and I preformed an allergy test that was negative.
I had to wash it out before the time because it was Burning me. Now I have scalp burns.

July 21, 2021
Unprompted review
Rated 1 out of 5 stars

Used today

Used today. I have died my hair for over 10 years. Nice and easy started burning and after 2 mins had to wash this off. This has never happened before. Dreadful.

June 26, 2021
Unprompted review
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Rated 1 out of 5 stars

USED NATURAL INSTINCTS 3 TIMES AND LOST LOTS OF MY HAIR!!

I used Medium Cool Blonde in the Natural Instincts range by Clairol which is semi-permanent and 80% organic, having used their Age Defy for a couple of years but now wanting to put less chemicals on my scalp. The colour turned out great so I used it again about 6 weeks later but this time the colour was a darker duller blonde and didn't fully cover my grey hairs at the side of my head. So next time, again about 6 weeks later, I tried the Light Blonde, again Natural Instincts which is supposed to be 80% Organic, and I've been horrified to see my hair falling out. I originally put it down to stress, or maybe HRT imbalance but ruled those reasons out due to the time scales and now having read through these reviews for other Clairol products I think I have found the real reason. Surely Clairol must read these negative reviews? Is it going to take someone taking them to court for them to admit their mistake and take this rotten product off the market? Now I'm armed with this information from the other reviews I will be contacting Clairol although I'm not expecting much success!

June 25, 2021
Unprompted review
Rated 1 out of 5 stars

Just used clairol root touch up 2

Just used clairol root touch up 2 . Please don’t wast your money. This product does not work. Left it on longer but it all rinsed out. I followed ever instruction. I have used preference by L’Oreal hair color. It works phenomenal. Don’t by clairol root touch up!!! I contacted the co. They never bother to compensate me not even a coupon😞.
Never again

June 9, 2021
Unprompted review
Rated 1 out of 5 stars

NOT WHAT IT USED TO BE

Have used this product for years, however in the last 6 months it does not seem to be the same. My hair is dull, and lacks the lustre and shine I used to get after using this product. Also my scalp seems to be irritated and itchy after use. Also what happened to tones that used to be in it. I used 118 which had red tones in The no 5 that replaced it does not seem to have any
Company need to look into what had changed and rectify it.

May 13, 2021
Unprompted review
Rated 1 out of 5 stars

Used nice n easy 6g for years with no…

Used nice n easy 6g for years with no problem. Now it doesn't hardly change the colour and doesn't cover the grey. Have to use every 2 weeks and even then no difference. What is going on !!!! Will be looking for another make from now on. Please look in to all these complaints or you will be loosing more business.

May 9, 2021
Unprompted review
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Rated 1 out of 5 stars

Formula change!

I used to be a hairdresser so I know what I'm doing, I've used Nice'n'Easy on and off for years and never had a problem until recently, my hair is quite long so I use 2 boxes to make sure it's all covered, I use a bag to cover it, leave it on longer to process than instructions and I've tried on more that 1 occasion, it also isn't a drastic colour change as I stick to the auburn shades, however recently the colour will not take on the mid lengths and ends, so I now have 2 toned hair which isn't a good look, I think the formula has definitely changed and I won't be using it again unfortunately.

April 15, 2021
Unprompted review
Rated 1 out of 5 stars

Beware if you suffer allergies

Beware if you suffer allergies, I had a bad reaction because of these ingredients in the CC+ colour seal conditioner
METHYLCHLOROISOTHIAZOLINONE, METHYLISOTHIAZOLINONE

Red swollen, scaly, dry itchy face which lasted just over two weeks. I will not use this company until they remove these preservative chemicals, which are well known irritants and which have been removed from other company’s products years ago.

April 12, 2021
Unprompted review
Rated 1 out of 5 stars

I suffered hair loss and damage from Clairol Root Touch up

I've been using Clairol Black Root Touch Up product for over 7 years to cover minor gray's. The latest use left me with major hair loss and damage. I literally watched my long lustrous locks wash down the sink. Talked to my Mom and learned she had the same experience. I'm not sure what is going on, but this product needs to be examined maybe even pulled from the market! Do Not Use!!!

April 11, 2021
Unprompted review
Rated 1 out of 5 stars

This is the worst hair colour for the…

This is the worst hair colour for the Asians, it's the worst brand I ever used in my life, it hardly covers grey and washes off with one wash, I would strongly recommend not to buy and waste your money on this product, I am extremely disappointed with this product, I would never buy and would not recommend to anyone
Thank you

April 9, 2021
Unprompted review
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Rated 1 out of 5 stars

Turned my hair black!! Awful product

What has happened to the permanent hair dye?
I purchased some 5M Mahogany Brown (in the new packaging) I thought I'd die from the fumes when mixing it. I only left it on for 20mins, and had a heap of hair loss when washing it out. The worst part is my hair has come out BLACK with zero mahogany tones. Feeling very devastated right now. Awful product now, no more nice and easy for me.
Would not recommend to anyone.

April 5, 2021
Unprompted review
Rated 1 out of 5 stars

Used Nice and Easy for years and had no…

Used Nice and Easy for years and had no problem. What have they done to the formula. Burning sensation, now left with very irritated scalp. They have obviously had loads of complaints why are they not doing something about it. Will not use this again. Stay away if you have sense. It’s definitely not ammonia free now either.

March 16, 2021
Unprompted review
Rated 1 out of 5 stars

Very upsetting!!!

I've used nice and easy semi permanent hair colour for years and recently thought I'd try the natural instincts one.. Went on fine, felt nice, nice colour ect bt couple of days later my scalp became itchy and lumps over the back and neck, soo itchy bt very sore to, very surprising as thought was supposed to be so gentle, I've not had this reaction with PERMANENT ones, so upset, wnt be using that again.. No chance!!!

March 16, 2021
Unprompted review

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