Clas Ohlson AB Reviews 

10,762
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Great store with a very wide assortment and decent quality of goods. Online descriptions and images of products are not always comprehensive, but there are a lot of physical stores around, so it's eas... See more

Company replied

Rated 5 out of 5 stars

Good prices and solid products. Website makes it easy to navigate available inventories at local stores and see what's available.

Company replied

Rated 1 out of 5 stars

The bulb socket was not secured at all and fell out almost immediately. Upon closer inspection, it is obvious that the entire socket was only held in place by a tiny drop of glue. It completely detach... See more

Company replied

Rated 5 out of 5 stars

I see many negative reviews here on Trustpilot, and many of those are not living in Sweden. I didn't know they were selling internationally so that surprised me, or maybe they posted on the wrong Cl... See more

Company details

  1. Home Goods Store

Written by the company

Clas Ohlson grundades 1918 som en postorderfirma i Insjön, Dalarna. Idag erbjuder företaget produkter och tjänster för vardagens praktiska små problem i fem länder via över 200 butiker och e-handel. Clas Ohlson har ett brett sortiment av prisvärda produkter inom fem produktområden: Bygg, El, Multimedia, Hem och Fritid.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(10,762)

10,164 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and efficient

My order went through quickly and was ready for pickup at the store within an hour.

March 6, 2026
Clas Ohlson AB logo

Reply from Clas Ohlson AB

Hej Kund, tack för din fina feedback!

Rated 5 out of 5 stars

Quick delivery

Easy to order and quick delivery

March 5, 2026
Clas Ohlson AB logo

Reply from Clas Ohlson AB

Hej Liubov, tack för din feedback! Kul att du är nöjd med ditt besök hos oss, välkommen åter!

Rated 1 out of 5 stars

I ordered the product and then was told…

I ordered the product and then was told that it was not available. So I am disappointed.

March 5, 2026
Clas Ohlson AB logo

Reply from Clas Ohlson AB

Hi Jessica, thank you for your feedback! We always strive to offer the best service, please contact our Customer Service and we will help you the best way that we can.

Rated 1 out of 5 stars

too long delivery times

too long delivery times, very incompetitive

March 1, 2026
Clas Ohlson AB logo

Reply from Clas Ohlson AB

Hej. Stort tack för din kommentar. Vi beklagar att du inte känner dig nöjd. Tveka inte att kontakta kundservice.

Rated 5 out of 5 stars

Great customer service

I went to collect my Robot today at Handen centrum and had a super nice experience. The person helped me a lot with the package and it was the best customer experience I had after moving to Sweden.

March 2, 2026
Clas Ohlson AB logo

Reply from Clas Ohlson AB

Hej. Vi är glada för din positiva upplevelse. Du är självklart välkommen åter.

Rated 5 out of 5 stars

A very Good job

February 20, 2026
Clas Ohlson AB logo

Reply from Clas Ohlson AB

Hi, thank you for your feedback! We really appreciate your kind words. Welcome back!

Rated 1 out of 5 stars

I always need to remove items from the…

I always need to remove items from the cart when I choose to pick up the delivery at Clas Ohlson butik. Weird business model.

February 25, 2026
Clas Ohlson AB logo

Reply from Clas Ohlson AB

Hi Tilak, thank you for your feedback! We always strive to offer the best service, please contact our customer service if you need any help.

Rated 1 out of 5 stars

Refunds delayed

Refunds delayed. Bad costumer experience ever! Just avoid this shop!!!

February 9, 2026
Unprompted review
Clas Ohlson AB logo

Reply from Clas Ohlson AB

Hello Marian!
I apologize if there are any issues with a refund, please contact our Customer Service if you need any help.

Rated 2 out of 5 stars

Cheap quality products at exorbitant prices

Cheap quality products at exorbitant prices. Clas Ohlson *used* to be a semi-decent place to get various knick-knacks of decent quality; Nowadays it's more reminiscent of a street-vendor in some former Eastern European bloc, except that these prices are inflated to the point of extreme. I can find literally the exact same products on-line, just without their 'branding' for 300-400% cheaper. That of course says little about the quality of their products, but as they are supposed to be 'cheap' and 'available for the masses', all you get is really, really, really cheap Chinese products with all the flaws that might entail. If you want cheap Chinese products; Order them from China instead. Clas Ohlosn merely buys the cheapet stuff available in bulk, raise the price by a few thousand percent and then put it on shelves for lesser informed consumers to pay insane prices for cheap plastic, rather than spending a few bucks more to buy some actual quality elsewhere. Or get 20 of the same item delivered directly from China, within a reasonable time-frame.

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

If i cound give

If i cound give - 0 i would happy do that. I havr order some furniture since 4. december 2024. which according to the webside should be here the 7 december 2024. unfortnately they keep delaying and use bad excuses of why they delaying in or what goes wrong in the process. nobody can really answer it. It is a really bad service at all.
Now i want to refund it they said since they cancelled today the order i will be paid shortly i hope tommorow at latest please do yourself a favor go to ikea much better.

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Very disappointing ....

I tried to buy a discounted product. However, this product is not available in the closest store to me and can't be shipped either. So, I wanted to know in which store this product is available so I can go there and buy I but this is not possible as well. Basically, you need to search for each city one by one to see if they have or not.
Knowing in which stores the product is available can be the simplest function of each E-commerce website.

September 7, 2024
Unprompted review

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