Clever Mortgages Reviews 

504
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Everyone at Clever Mortgages went above and beyond throughout the whole process; always on hand to answer any questions no matter how small (and sometimes seemingly silly). From start to finish the... See more

Rated 5 out of 5 stars

Amanda helped us secure our re-mortgage. She helped us through & made what was for us, because of our circumstances complex, so much easier. She explained everything as we went & was proffessional, ki... See more

Rated 5 out of 5 stars

The absolute best !!!! Such an amazing helpful happy team x nothing was too much ,were happy to help every step of the way , explained in such high detail and really made sure you understood your o... See more

Rated 5 out of 5 stars

Christie, Simone, Beth, Gemma and everyone else I spoke to were all very helpful, clear and informative. They continuously worked to get me the best mortgage rate and saw me from application right thr... See more

Company details

  1. Mortgage Broker

Written by the company

Clever Mortgages clients are now looked after by Oak Mortgages Ltd. That’s why you’ll see our most recent reviews listed under Oak Mortgages — the same experienced team providing outstanding service We believe that everyone should have the same opportunity to own their own home, whether you’re a first-time buyer, an investor or even have bad credit.


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4.9

Excellent

TrustScore 5 out of 5

504 reviews

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4.9

All reviews

(504)

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Rated 1 out of 5 stars

I am disappointed of their services

I am disappointed of their services. They ruined all my plans. They were very polite and quick till the agreement in principle. Then I payed first part of their fee. After that they were not so efective. I was staying 2 months in a process of underwriting and at the beginning of 3d month I understood that the house, which I am intending to buy was not attractive enough for the lender. I think that they are protecting the creditor’s interests not mine. Their practice is to take the initial payment which is not refundable and after that no actions no correspondence. Absolutely unreliable.

November 6, 2022
Unprompted review
Clever Mortgages logo

Reply from Clever Mortgages

Dear Albena

We are very sorry to hear that you are disappointed with our service. Clever Mortgages strives to deliver a high standard of service to all our customers, and we work on behalf of the customer and mortgage lender. Unfortunately, the lender decided, after a professional property valuation, that the property wasn’t suitable security. We worked hard to research the market and found you another lender who would accept the property as suitable security, but your circumstances had subsequently changed. We are sorry that we’ve not been able to find you a mortgage on this occasion and have referred the matter to our complaints department, who will investigate and write to you with a full response.

Rated 5 out of 5 stars

Very helpful

Helped us through the entire process right up to when we received the keys to our new house, good communication throughout

June 1, 2022
Rated 5 out of 5 stars

Great at dealing with your mortgage needs

Professional and very helpful staff from the Mortgage Advisor who found me a deal that was good for me in various ways to the Admin team who kept me updated throughout. It was my first time working with CM and has been a pleasure doing so. I will work with them again in the future. There was a slight issue that had been missed for a while on my case but this was not CM fault, it was more from the other end. I certainly recommend Clever Mortgages for your mortgage needs.

November 1, 2022
Rated 5 out of 5 stars

Thanks Sarah for getting me my…

Thanks Sarah for getting me my mortgage, I wasn’t the simplest case and you were always helpful and managed to get me my dream home. Thanks to Vicki and Beth as well who were always quick to respond. Will definitely recommend to use Clever Mortgages to anyone with complex cases. Cheers Sam !

October 31, 2022
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Rated 5 out of 5 stars

Brilliant

From the initial consultation, arranging the appropriate mortgage product, to finally managing and progressing the case to completion- both Ashleigh and Helen were on hand! They both were professional, extremely helpful and proactive and I wouldn’t hesitate recommending them!

October 31, 2022
Rated 5 out of 5 stars

Great service

Great service. Amanda was on hand throughout the process. She helped to answer all my stupid questions, day and night. Couldn’t have asked for more.

October 21, 2022
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Rated 1 out of 5 stars

Let me use the live chat...oh wait it doesn't work

Keep ringing me every single day not taking the hint that I am busy and cannot chat on the telephone at a whim. Voicemails sound like they're based in a call centre too.

Tried using the link to use live chat function but it just takes you to the enquiry page.

October 5, 2022
Unprompted review
Clever Mortgages logo

Reply from Clever Mortgages

Apologies for any inconvenience caused, unfortunately we've had an issue recently with our telephone system, this is being looked into but has meant further calls for some customers. We get lots of enquiries everyday from customers who want our help with a mortgage, we try and make contact in a considerate way. We have now informed the team to remove your number from the system. Our live chat when unmanned will go to an enquiry form but gives you a telephone number should you wish to make contact.

Rated 5 out of 5 stars

Would absolutely recommend Clever…

Would absolutely recommend Clever Mortgages to anyone! We had poor credit (default, late payments) and still managed to get a great rate at a high street bank! Sarah was absolutely amazing. We were originally with someone else and just knew something wasn’t right, so we spoke to the admin girls and they got us switched over to Sarah and everything just fell into place. Thank you so much!

September 30, 2022
Rated 5 out of 5 stars

Pro-active, Responsive, Well informed

Pro-active, responsive and well-informed on products. MIne was not a straightforward transaction with my initial purchase falling through and my opting to then purchase through the auction route. Rates were changing quickly when I first made contact, and the team worked hard to make sure my application was submitted in time to secure the best deal. When I then had to request a new deal many months later, the team worked with the lender to ensure that I stayed on the same rates for my new purchase, which had doubled by this point!, and to get me through in a very short timescale with it being an auction property - thank you!

September 29, 2022
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Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, constantly kept up to date, polite courteous, friendly but professional staff. Very good at chasing the banks solicitors (Opima Legal) who were appalling. I would recommend Clever Mortgages to anyone who is looking for a mortgage and won't hesitate to use them again.

September 22, 2022
Rated 5 out of 5 stars

Had a fantastic experience

Had a fantastic experience, from speaking with Sarah Tinkler to Bethany Palmer looking after our remortgage. Thank you to everyone involved. Was a stress free and easy process. Thank you once again.

September 13, 2022
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Rated 5 out of 5 stars

Clever Mortgages Review

I used Clever Mortgages to help me obtain a mortgage for my first house, they were so helpful, found me the best offer and were brilliant at keeping me updated throughout the whole process. I had quite a stressful time with my solicitors and the sellers solicitors however the team at clever mortgages were so supportive and helped me push proceedings along. I’m so glad I went with clever mortgages especially for the purchase of my first house and would recommend them to all my friends and family

September 9, 2022
Rated 5 out of 5 stars

I chose Clever mortgages from feedback…

I chose Clever mortgages from feedback and reviews of their customers.
I approached Clever mortgages as I had come out of a very difficult relationship. I didn't think, that at 59 years old, that I would be considered for a mortgage due to my past credit and the difficult times that came about.
My application was quite a simple process and the staff took away the dismay and negativity that I had built up.
My mortgage adviser, Sarah, was very professional in her approach and she dealt with the whole process in a timely manner. After several weeks I knew that I was on the way to getting my mortgage and with a house viewed I was well on my way.
This lifted my spirits and gave me the break that I needed to turn my life around.
I cannot thank the staff at Clever Mortgages enough as the whole team has worked tirelessly to get me my dreams back.

Mr D Clark

August 31, 2022
Rated 5 out of 5 stars

Thank you

The staff were friendly and kept us up to date on how our application was processing throughout the entire process of buying our first home.

August 18, 2022

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