Cleverbridge Reviews 

I was charged for a service that I did not request. I contacted them and the response was quick in my favor and I was reimbursed the fee. Great team there.

Fast, smooth communication, a consistently professional and customer-focused attitude, and a perfect resolution of the issue

I needed to cancel this subscription and their customer service center, specifically Susanna, responded quickly and resolved the issue. I appreciated her efficiency and professionalism!
Colleen

Customer service are very helpful, they have helped me over the years every time I get a new computer

The customer support team was outstanding. I accidentally ordered the wrong product and emailed them for assistance. Within an hour, they responded and clearly explained how they would resolve the issue. Everything was handled quickly, professionally, and with great communication. I especially appreciated being able to chat with a real person.

I had the pleasure of interacting with Romel in a very frustrating and troubling case. I was charged on a subscription (Parallels Desktop) when my account on Parallels showed no such subscription (only expired subscriptions). I had little success contacting Parallels (no human contact, only forms with no replies to submissions / AI chatbots). After understanding my case and the bind I was being put in with Parallels, Romel & Cleverbridge extended the generous exception to refund my transaction (even though by default only vendors can refund transactions). The entire process of dealing with Cleverbridge was extremely personal and understanding. All I can say is I hope all my online transactions ended up clearing through them. They gave me a lot of peace of mind ... what it was was a feeling of a big guy (Cleverbridge) looking out for the interests and understanding the specifics of the situation of the little guy (me). Who would have thought I'd be feeling so positive about a middle-man payment processor .... but they went well above and beyond!! Even before their decision to refund the transaction from their end, I felt heard when going through my situation. And after, receiving the surprise email from them reversing the transaction was quite the year end gift :)

I did not receive a unlock code from the supplier and I contacted Cleverbridge and thay stuck with me until I got a result. Romel was my contact at Cleverbridge and he was understanding, patient and helpful.
He made what could have been a problem into a pleasant experience.
I am well pleased

Impossible to reach customer service , I won't ever buy anything that these folks do the billing for ever again

I tried in vain to cancel my subscription to CCleaner. Finally I gave up and found no other way than to cancel my payment card. Since then I receive an email every day asking me to update my payment method. The support consists of a chat bot that asks if I want to disclose the reason for canceling the subscription. When I answer "no, just cancel my subscription", I am offered a 20% discount because I am a valued customer. I repeat my wish to cancel my subscription. As I continue typing, the chat is closed...

Prompt and efficient support service
Very happy to have my installation problem solved so quickly.
Thank you.

We deeply regret the poor support experience with Cleverbridge. Since our collaboration went live, their support team has completely stopped responding to our inquiries.
This lack of follow-up has caused significant inconvenience to our workflow, as we’ve been unable to resolve post-launch issues in a timely manner. Reliable post-launch support is critical for any business partnership, and Cleverbridge’s unresponsiveness is highly disappointing.
We cannot recommend their services to others due to this frustrating lack of support.

I had an issue that I couldn't figure out with a Cleverbridge partner that I had purchased. When I couldn't find the answer anywhere else I reached out to them about the order. Someone responded quickly and supplied links for me to find the answers I needed from the partner site. Support was amazing!

Suzanna was responding to my email and resolve the issue. She was very professional and efficient. This days, it is rare quality each customer appreciate. Thank you.

Cleverbridge was quite responsive to my messages, replying within a short time and with detail about they needed from me to help solve the issue.

I received a prompt response from Menandro with very clear communication in a helpful tone, and my issue was resolved quickly. Excellent experience!

In Saturday evening, I had some problems with renewing my subscription of a software, I got quick support from the Cleverbridge Customer Support. The problem was solved really fast. Excellent work!

I've been ordering software from Cleverbridge for many years now. And I've yet to have a problem about anything. Ordering is easy. Downloading is easy. And even though they are not the owners of the software I downloaded, I've never had any problems with them. If I ever need support, it is provided swiftly and professionally.

Slow, Outdated, Useless.

Romel answered my licensing concerns with Sophos. He explained what I needed to do and then went above what was required to ensure that auto renewal of an old license would not happen. Should be more Support staff like Romel in companies that support licensing for 3 Party Software companies.