Cleverbridge Reviews 

Reply from Cleverbridge

Jan 12, 2026

Hi Mark,

Thank you for sharing your feedback. Cleverbridge acts as the merchant of record and processes orders and payments on behalf of many software manufacturers, including Corel.

We are truly sorry to hear about your experience, and please accept our heartfelt condolences for your loss. We understand how deeply personal and important these videos are, and how upsetting it must be to face any difficulties accessing them.

After purchasing Corel Studio Ultimate, the software does require activation using a license key or serial number. This information is normally included in the purchase confirmation email and allows the trial version to convert into the full version you purchased. In some cases—such as reinstalling the software, system changes, or updates—you may be asked to re-enter this information.

If you’re unable to locate your license details, we’re here to help. You can update or confirm the contact information used for your purchase so your license key and download link can be resent.

Alternatively, you can contact our team directly at:
https://support.cleverbridge.com/hc/en-us

That page also includes contact information for Corel’s dedicated support team, who can assist with any activation or technical issues.

Please be assured that you have not lost access to the software you paid for, and we are committed to helping you get everything working again. If there is anything more we can do to support you, please don’t hesitate to reach out.

With our sincere sympathy,

Nina
Cleverbridge Customer Support

Reply from Cleverbridge

Jan 8, 2026

Hi Paul,

I am truly sorry for the frustration and stress this situation has caused you. I completely understand how upsetting it must be to feel like your concerns haven’t been addressed — especially over something as important as a subscription renewal.

Cleverbridge acts as the merchant of record and reseller for various software manufacturers, and we take our responsibility to our customers very seriously. We want to make sure that no one feels left without support or left waiting for a resolution.

To help us resolve this as quickly as possible, please share your contact details and order reference here on Trustpilot, or reach out directly to our support team here:

https://support.cleverbridge.com/hc/en-us

I will personally follow up to ensure your issue is addressed promptly and correctly.

Again, I sincerely apologize for the inconvenience and the time this has taken. Thank you for your patience — we truly want to make this right.

Warm regards,

Nina
Cleverbridge Customer Support

Reply from Cleverbridge

Jan 7, 2026

Hi Michael,

We’re truly sorry for the frustration you’ve experienced — this is not the level of service we aim to provide.

Cleverbridge acts as the merchant of record and reseller for various software manufacturers. While technical and installation questions are handled directly by the software producer, we are here to support you with your payments and orders.

We don’t want any customer to feel left without help. Please share your contact details and order reference here on Trustpilot, or reach out directly to our team here: https://support.cleverbridge.com/hc/en-us

I will personally follow up to ensure your license key issue is resolved as quickly as possible.

Thank you for your patience, and again, our sincere apologies for the inconvenience.

Best regards,

Nina
Cleverbridge Customer Support

Reply from Cleverbridge

Dec 30, 2025

Hi Stewart,

Thank you for sharing your feedback on Trustpilot — we truly appreciate you taking the time to let us know about your experience.

Cleverbridge acts as the merchant of record and reseller for various software manufacturers. While subscription renewals are often automated and cancellation options are determined by the software producer, we are here to help you manage your order.

You can visit our Help Center for self-service tools and direct support:
https://support.cleverbridge.com/hc/en-us

Our team aims to respond within 24 hours. Alternatively, you’re welcome to submit your contact details and reference number here on Trustpilot so we can locate your order and reach out directly to assist further.

Thank you for your patience, Stewart. We truly value your feedback and look forward to helping you.

Warm regards,

Nina
Cleverbridge Customer Support

Reply from Cleverbridge

Dec 30, 2025

Hi Suzanna,

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced.

Cleverbridge acts as the merchant of record and reseller for various software manufacturers. While installation and technical questions are handled directly by the software producer, we are here to help you manage your payments and orders.

I checked our system and did not find any previous direct exchanges with our team regarding your account. Since Piriform handles support in-house, tickets submitted to us cannot be resolved directly. Any submissions sent to us are answered with guidance to contact Piriform support, which is what happened with your tickets.

To help you access your product, I have resent your CCleaner Professional Plus installation file to you by email. I can also confirm that your automatic renewal has been deactivated, so your subscription will not renew again.

Please note that Cleverbridge is not the producer of this product. For any technical issues, installation assistance, or to provide feedback about the software itself, we encourage you to contact Piriform directly. You can reach them here:

-Online FAQs: http://support.ccleaner.com

-Online contact form: https://support.ccleaner.com/s/contact-form?language=en_US&form=general

-Live chat: http://support.ccleaner.com
(Chat appears once the online contact form has been filled out)

We truly value your feedback and appreciate your patience as we assist you.

Best regards,

Nina
Cleverbridge Customer Support