CleverFiles Reviews 

473
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's effectiveness in recovering lost or corrupted files, even from severely damaged drives or after accidental deletions. Many highlight the software's user-friendly interface and ease of use, making it accessible even for those without IT experience. The customer service is frequently described as exceptional, with staff being professional, patient, and quick to resolve issues. However, some people were dissatisfied with the product, reporting that it did not work for them or that recovered files were not fully playable or lacked original metadata. A few other people also felt that customer support was unhelpful, dismissive, and focused solely on policy rather than customer needs, particularly regarding the limitations of the free version.

What people talk about most

Product

Consumers find the product to be highly effective and a lifesaver for data recovery, with many praising its... See more

User experience

People report positive experiences with user experience, finding the software easy to use and intuitive, even... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the tech support as amazing,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Clients share positive opinions on service, with many recommending the products and services. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a 256gb thumb drive full of work files. Disk Drill came to the rescue with the recovery program. i wouldn't look any further if looking for the right choice in a recovery program

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

CleverFiles WORKS! Tried VLC and HandBrake, got nowhere. Uploaded the 4GB file that had been corrupted (I think power drop at some point in the recording) along with a smaller file that was uncorrupte... See more

Rated 5 out of 5 stars

ui is great. and most importantly, MANAGED TO RECOVER MY FILES!!! that i deleted via a Mac off an SSD and emptied the recycle bin. no files were corrupted and the recovery process for 200gb of footage... See more


Company details


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4.5

Excellent

TrustScore 4.5 out of 5

473 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(473)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Recovery Tool and Outstanding Support

I had an excellent experience with Disk Drill PRO and CleverFiles support.

I accidentally deleted several 4K S-Log videos from my camera card and used the situation to test my recovery workflow. The Advanced Camera Recovery feature successfully restored all files intact, and they worked perfectly in DaVinci Resolve.

At first, I was confused because the Online Video Repair service was asking me to pay despite having a Disk Drill PRO Lifetime License. The support team was patient, responsive, and helped me understand that I needed to access the service through the desktop application for my license to be recognized.

The software is powerful, easy to use, and the support team is outstanding. Highly recommended for photographers and videographers.

June 15, 2026
Unprompted review
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Rated 4 out of 5 stars

"I recently had a great experience…

"I recently had a great experience using Disk Drill to recover some important files I thought were lost forever. The software was very straightforward to set up, and the interface is intuitive even if you aren't particularly tech-savvy.

What I really appreciated was the preview feature
Opens in a new window. Being able to verify that my files were intact and readable before committing to the recovery gave me a lot of peace of mind. On top of that, the support team was incredibly helpful and responsive, offering a discount to help me complete the recovery process once I confirmed my files could be previewed correctly. Highly recommended if you’re in a tough spot and need a reliable recovery tool!"

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Did NOT guarantee their product

I purchased the product based on the reviews I read. I did a trial run using the free scan which worked fine. When I tried to move files from one hard drive to another, over 90% of my files did not transfer in the original format, which was useless. What a waste of time and money. I sent several emails to tech support asking for updates over the course of almost two weeks before David replied with this response: "We can only guarantee the recovery of the files you can fully preview in Disk Drill. Let me note that the readability of files after recovery depends on many factors. The actual playback of the recovered files depends on the file status, original data, and how much of it was recovered. Many programs will not open the files if they are missing metadata. This type of data is not recovered if files are found in the Deep Scan mode, which means they are not going to open on a standard program due to the program's limitations." Thanks Disk Drill for wasting my time and money. I should've just went to Geek Squad or somewhere local.

May 17, 2026
Unprompted review
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Reply from CleverFiles

We’re sorry to hear about your experience. Our free version always lets you preview recoverable files before purchase and only files that show a full preview are guaranteed to be recovered.
Your feedback is important to us and we’d like a chance to turn this around for you, so please contact us at help@cleverfiles.com and add "Attn. David" to the subject line.

Rated 5 out of 5 stars

Disk Drill Found It

I lost a pertinent file related to my business. The only viable way for me to recover it was through Disk Drill. I downloaded the software and ran the scan (super easy to do). Once I did, the file that I lost was found and had a high likelihood of recovery. I also contacted their support and got timely responses which I appreciated.

June 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Recovering Damaged Video (Mov) File

My daughter accidentally damaged an important video file (MOV format on Mac). After searching online, I found CleverFiles to be one of the more reliable options.

I uploaded the file and was quickly shown a perfect preview. I paid the fee and downloaded the repaired file, but the first version had a small issue. I contacted their support via chat, and they resolved everything within a couple of minutes. They asked me to download the file again, and this time everything worked perfectly.

Excellent service and very responsive support team. Many thanks — highly recommended!

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service is the anecdote…

Good customer service is the anecdote to stress related to digital mishaps. CleverFiles (Disk Drill) was so quick to respond to my request and had a real solution. Hooray for problem solving in a low stress way.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

They fixed everything so easily 15yrs later at no cost with the newest version and THEY found my order. lol. Im shocked how nice they are.

They fixed everything so easily and with optimism, it was amazing. I'm a techie person, but I bought probably the first version 17 years ago and since then bought a new one when the MacBooks stopped having optical drives just because it was easier (in my naivety it was an Apple App Store cheaper "sandboxed", non-pro version). Then I lost the original and its license but it lingered back in their old records.
I had already overwritten it and that MacBook is long gone now. Here we are a decade later, and he was able to look it up live in the help chat (not a bot by the way) at 7 p.m. and was able to diagnose my own mistakes without saying they were (they definitely were my fault), help fix a couple of things, and even sent me my original Order ID and Lifetime Pro License with future upgrades and got it up and running with Pro again all at about 15 minutes with no complaints or hoops to jump through.
Absolutely amazing customer service! The program has and always does work fantastically by the way, the current version added in the fixed versions of duplicate file finder and other formerly paid add-ons!!

Definitely do not hesitate to buy a PRO Lifetime membership to this because they do support it for life with no hesitation. Everything he suggested was EXACTLY the fix the first time, every time. Then he emailed me all the information for NEXT time I get a who-knows-what kind of computer and how to transfer it there too! 6/5 STARS!

June 7, 2026
Unprompted review
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Rated 5 out of 5 stars

software was very easy to install and…

software was very easy to install and use. The scan took some time because the drive was 1T but worth every second . I managed to recover almost everything that
Iost. I would definitely recommend cleverfiles.com
Thank you

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

I bought Disk Drill with the lifetime…

I bought Disk Drill with the lifetime upgrades back in 2020 to use then. Didn't use it until last night. It found the files I lost when my SD card died (in the middle of transferring, no less), then asked me for my activation code. My code didn't work and a KB indicated that after 2024 things changed a little. I requested the code as indicated and expected a response in 24-48 hours. Imagine my surprise when I got a response in less than an hour, and it was almost 9pm MDT (11pm EDT) Wow! I got it activated and my files recovered the same night. Incredible service!

June 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Do not use this product

Do not use this product, not even the free version. If it finds "recoverable" files, you can not actually recover them without upgrading to a paid version. This makes the free product practically useless. The files listed as recoverable may not have the original directory/folder structure or filenames. I "upgraded" to the paid version and wasted my time and money. This is a misleading company.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

GOOD SUPPORT

I wanted a student discount, they gave me one. I wanted a refund because I paid full price for it originally, the gave me the refund. Thanks David S and the team, I appreciate it.

May 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Disk Drill PRO is an outstanding and…

Disk Drill PRO is an outstanding and professionally designed data recovery software that delivers exceptional reliability and performance. It has successfully helped recover important files that were accidentally lost or deleted, making it an invaluable tool for both personal and professional use.

One of the most impressive aspects of the software is its ease of use and seamless functionality. I chose the lifetime upgrade option, which has proven to be an excellent investment. 

In addition to the software itself, the customer support experience has been equally commendable. The support team responds promptly, provides clear guidance, and demonstrates a strong commitment to customer satisfaction.

Overall, Disk Drill PRO combines powerful recovery capabilities, user-friendly operation, continuous product improvement, and excellent customer service. I would confidently and highly recommend it to anyone seeking a dependable and professional data recovery solution.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Disk Drill - Recovered Critical Work Files.

Lost some pretty critical work files on a USB SSD drive. Folder had just disappeared (unknown as to why). Tried Disk Drill due to internet search and found my missing folder. The data on that folder was pretty important and I can't express how I felt finding it and restoring it!! Very fast and that was just the free version. Definitely going to purchase the lifetime license. I don't want to go through that anxiety again... Thanks for this software!

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Simple Recording Recovery That Works

I recorded an important meeting with my cell phone. After the meeting, the recording wouldn't play. Apparently, the file format I was using was susceptible to corruption of the header. Though the stream was there and the file was the right size, it was missing the index of the content that made the file playable.

I tried a number of recovery methods: standalone programs, advanced command line utilities—none of them were able to repair the file. Convinced that I might need some sort of expert, forensic approach, I looked to online data recovery service and came across CleverFiles. To my pleasant surprise, it didn't even require human intervention.

I simply uploaded the damaged file and another working file from the same device. Minutes later, I was presented a sample to confirm the repair worked. And it did! Another few minutes and a very affordable payment later, I had the full working audio.

Had I known about this service before attempting the repair myself, I would have gladly paid the fee for the time saved alone.

10 / 10 recommend.

March 21, 2026
Unprompted review

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