CleverFiles Reviews 

477
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product for its effectiveness in recovering lost or corrupted data, often succeeding where other tools failed. People find the software easy to use, with a clean interface, even for those without IT experience. The customer service and staff are frequently highlighted for being professional, patient, and providing fast, helpful support, making the overall service experience excellent. However, some customers noted that the product did not work for them at all, failing to recover data in certain situations. A few other people also felt that recovered files sometimes had issues like missing metadata, jumbled tracks, or lost original folder structures and filenames. Additionally, some reviewers mentioned limitations with the free version, finding it practically useless or unable to preview correct files before committing to a purchase.

What people talk about most

Product

Clients share positive opinions on the product, with many reviewers finding it to be a lifesaver for data... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the software is easy to use and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the responsiveness and helpfulness of the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

We were guided through the process of recovering our lost files and we managed to get more than 95% of them. We had tried other programmes but they were not successful. Disk Drill is thorough and d... See more

Rated 5 out of 5 stars

ui is great. and most importantly, MANAGED TO RECOVER MY FILES!!! that i deleted via a Mac off an SSD and emptied the recycle bin. no files were corrupted and the recovery process for 200gb of footage... See more

Rated 5 out of 5 stars

CleverFiles WORKS! Tried VLC and HandBrake, got nowhere. Uploaded the 4GB file that had been corrupted (I think power drop at some point in the recording) along with a smaller file that was uncorrupte... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

477 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(477)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

For non-techies, it's quick and simple to use

After trying another document recovery program and being completely frustrated and unsatisfied, I tried Disk Drill. It was quick and simple to use, and it recovered more files than I was hoping for.
I am far from a tech expert. "Plug and play" is the extent of my knowledge and experience. But Disk Drill couldn't have been easier to use.
If you want to recover files or documents that you thought were lost forever, I strongly recommend Disk Drill.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I had nearly given up on an 8.93 GB…

I had nearly given up on an 8.93 GB video file that got corrupted when the power source was turned off mid-recording. Most tools refused to even attempt it because of the size, but CleverFiles stepped up. Their team guided me through uploading via Dropbox, worked on the file manually, and delivered a repaired version that opened perfectly.

Their support was professional, patient, and surprisingly fast — they didn’t leave me hanging. I had audio recorded separately, so getting the video back alone was a huge win. What really stood out was that they handled a file larger than their advertised online limit, which tells me they actually care about solving problems, not just selling software.

Highly recommend them if you're dealing with large or complex video corruption issues.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

12,000 pictures and 800 videos saved.

12,000 pictures and 800 videos saved.
Worth every penny - i would have paid someone else the same money if not more to do it for me. I have had bad luck with hard drives and micro sd cards. this software gives me peace of mind.

October 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Drone Footage Retrieved

I am not an I.T experienced person at all, but this software with literally 2 button pushes after software download was all that was required. I retrieved 50GB of Drone Footage off an SD card I had deleted in full. Took about 30mins. Bargain price if you need your data back in my view.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

CleverFiles allowed me to recover over…

CleverFiles allowed me to recover over 500gb of data from a damaged external drive. Without the software I couldn't even see the file structure. After trying the demo (which showed me the files were still there), I gladly paid for the pro version and recovered the files over several hours. Highly recommended!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great support

I created my own problems that the CleverFiles support helped me solve. I feel happy with both version 6 Pro and fantastic support.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Artist

Showed the files as available to recover. After paying, the files were not recoverable. This company uses bait and switch to get your money.

September 11, 2025
Unprompted review
CleverFiles logo

Reply from CleverFiles

We’re sorry to hear about your experience. Disk Drill never intends to mislead. Our free version always lets you preview recoverable files before purchase and only files that show a full preview are guaranteed to be recovered.
Your feedback is important to us and we’d like a chance to turn this around for you, so please contact us at help@cleverfiles.com and add "Attn. David" to the subject line.

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Rated 5 out of 5 stars

Super fast support

The product we're using (Disk Drill) is excellent for data recovery.
Experiencing a difficulty today, we contacted CleverFiles support and they helped super quickly!
They're professional and kind.
Thanks!

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Lies about readonly D:drive/Meaningless file names

DO NOT USE/BUY
Not clearly stated that only up to 100MB are free at the beginning
6 hours later... £70 charge for upgrade
Folder names MEANINGLESS so can't search for smaller MB amount
Sucked it up, put it down to experience, paid money only to find DiskDrill...
INCORRECTLY said D:drive read only SO WOULDN'T SAVE FILES
Wasted more time with CMD DISKPART - but there was nothing wrong with it D:drive was not readonly
Used Recuva instead, search filters for date, type of document etc before you search... recovered specific documents in 30 minutes FOR FREE
NO REFUND possible with Not cleverfiles rdiskdrill ip off
DISK DRILL was the only thing that DIDN'T WORK in all of this.

September 15, 2025
Unprompted review
CleverFiles logo

Reply from CleverFiles

Thank you for sharing your experience. We’re sorry Disk Drill didn’t meet your expectations. We would love to review your case and help resolve this. Please reach out to our support team at help@cleverfiles.com and add "Attn. David" to the subject line. We’ll gladly investigate and see what we can do to make this right.

Rated 5 out of 5 stars

Highly Recommended

I am extremely happy with the kind of assistance and support from this group. I was able to utilize the video which was accidentally corrupted while recording.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Experience from on July 7, 2021

George R. was able to answer my questions clearly about Disk Drill update, gave me the link for the update to the current version at that time. And he also notified and gave me life time access to their software, including future upgrades, as far as I have understood.

August 11, 2025
Unprompted review
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Rated 5 out of 5 stars

It works and is completely FREE!

I was sceptical if this would work or not, and if it did, I thought it might add a watermark or ask me to pay at the end, but it actually worked as advertised and is completely FREE! Thank you. This tool is a lifesaver for recovering corrupted video files.

July 30, 2025
Unprompted review
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Rated 5 out of 5 stars

'Ol Reliable

I hope I never have to use this service again (to repair a corrupted flash drive, which was so worrisome in the moment), but I would love to use this service again! I'm so glad I found Disk Drill. I did watch a YouTube video for some guidance along the way, mostly because the lingo is a bit foreign to me. However, the software is easily downloadable. There is a clean interface, clear progress status, and great outcome. I did have to do some minor digging through the recoverable files but I am simply glad they were recovered. Great customer service as well; I had a minor question regarding the process: I received an automated response first to confirm that my question was received, and a personalized response near minutes later that answered my query. So glad I found this company/service. They are my new 'ol reliable.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you very much for your very quick…

Thank you very much for your very quick response. I received the email with the key, and I entered it into the new download. It was immediately recognized, and Disk Drill started retrieving the lost files on my hard drive that I had to reformat after I was hacked, and my computer was frozen. Thank you again.



Rev Dr William Griffith Jr.

June 30, 2025
Unprompted review

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